Hotel Hyatt Regency Hakone Resort and Spa

250-0408 Kanagawa, Hakone, Goura 1320, Japan – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.9
Fabulous
270 reviews

Quality of meals, of service, the room, the drinks

Catherine France

Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.

Ruth Australia

Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station

Joanne United Kingdom

Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast

Esther Israel

Extremely helpful staff. Very useful shuttle bus and great food.

Nicky United Kingdom

Beautiful location with fantastic view in mountain view room. Shuttle transfers to/from Odawara station included. Also shuttle to different stations in town when required. Beautiful indoor Onsen. Great complimentary drinks in afternoon. Fabulous meal in hotel restaurant - fine dining at its best. Great location for Hakone boat cruise and must-do open-air museum.

Sarah Australia

Location for all the attractions in the area was great. Beautiful view. Breakfast was yum, with lots of options. Free drinks at the end of the day was nice and it was all quite relaxing.

Cassandra Australia

Staff very friendly and helpful. We have some problem with an additional guest but was sorted out very efficiently.

Joanne Malaysia

It was nice to get away from the hustle and bustle of Tokyo. The hotel is hidden away in Hakone, about a 40 minute shuttle bus ride from Odawara station. The facilities were excellent along with the food. The on-site Spa and onsen (Hot spring) are great also. Great way to relax and recharge. The staff were really helpful and accommodating.

Michaelpierce Ireland

Really nice hotel, rooms are really large and comfortable. we are a family of 5 and we took 2 rooms, but they are large enough to squeeze 4 people in. Service is amazing, there is always someone to welcome you in, everyone speaks English . I also liked the shuttle service. Hakone is a region and not a city , as such you need to move around in order to see the attractions, the shuttle service to take us to the nearest station or outdoor museum was very useful. the hotel has a great western and Japanese restaurants. we only ate the western restaurant. Prices are similar to what you will pay in Australia or on your Fijian holiday ($150 a family for dinner) but the standard and service are really high. Open bar everyday from 4-7pm is really nice to have. we are not big drinkers , but its a nice have. The hot spa in the hotel was great, personally I find it unusual to bath naked , which is the Japanese tradition, but when I went to use it around 8pm, I was the only person in the spa.

Gabby Australia
8.9
Fabulous
270 reviews
  • What guests loved the most:
  • “Quality of meals, of service, the room, the drinks”
    Catherine Catherine France France
  • “Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.”
    Ruth Ruth Australia Australia
  • “Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station”
    Joanne Joanne United Kingdom United Kingdom
  • “Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast”
    Esther Esther Israel Israel
  • “Extremely helpful staff. Very useful shuttle bus and great food.”
    Nicky Nicky United Kingdom United Kingdom
  • “Beautiful location with fantastic view in mountain view room. Shuttle transfers to/from Odawara station included. Also shuttle to different stations in town when required. Beautiful indoor Onsen.”
    Sarah Sarah Australia Australia
  • “Location for all the attractions in the area was great. Beautiful view. Breakfast was yum, with lots of options. Free drinks at the end of the day was nice and it was all quite relaxing.”
    Cassandra Cassandra Australia Australia
  • “Staff very friendly and helpful. We have some problem with an additional guest but was sorted out very efficiently.”
    Joanne Joanne Malaysia Malaysia
  • “It was nice to get away from the hustle and bustle of Tokyo. The hotel is hidden away in Hakone, about a 40 minute shuttle bus ride from Odawara station.”
    Michaelpierce Michaelpierce Ireland Ireland
  • “Really nice hotel, rooms are really large and comfortable. we are a family of 5 and we took 2 rooms, but they are large enough to squeeze 4 people in.”
    Gabby Gabby Australia Australia

Categories:

  • Staff9.4
  • Facilities9.1
  • Cleanliness9.4
  • Comfort 9.5
  • Value for money7.7
  • Location8.4
  • Free WiFi8.9
High score for Hakone

Spacious rooms with a marble bath, 24-hour front desk and balconies overlooking Hakone’s natural beauty await guests at Hyatt Regency Hakone Resort and Spa in Gora. It boasts the area’s largest spa, 2 indoor hot-spring baths and free drinks at the log fireplace or outdoor courtyard. Free WiFi is offered in all areas.

Lit by mood lighting and offering panoramic windows, each room at Hyatt Regency Hakone Resort and Spa comes with a minibar, a window-side seating area and a coffee maker. All rooms feature a terrace or a balcony. Guests can watch blu-ray or satellite channels on the 40-inch flat-screen TV, and mineral water and a morning newspaper are provided.

The hotel is a 45-minute drive from JR Odawara Train Station, and offers free shuttles from the station at 12:15, 13:15 and 14:15 (shuttles from the hotel leave at 11:30, 12:15 and 13:15). Seats on the shuttle must be reserved in advance. Shuttles to/from Gora Station is also available from 10:00 to 18:30. Lake Ashi and Owakudani volcanic valley are both a 30-minute drive away, and the Hyatt provides free parking.

You can unwind with a reflexology treatment, massage or facial at Spa Izumi & Onsen Hakone, lounge at the library or simply enjoy the sun on the terrace.

Open for all meals, The Dining Room serves Western cuisine from an open kitchen and has a terrace with mountain views. Sushi is available in the evenings. A la carte lunch items and snacks can be found at the cosy Living Room.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Hyatt Regency Hakone Resort and Spa has been welcoming Booking.com guests since 17 May 2012.
 Hotel chain/brand: Hyatt Regency

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Most popular facilities

Non-smoking rooms
Free parking
Hot spring bath
Free WiFi
Spa and wellness centre
Facilities for disabled guests
Bar

Currency exchange: Need local currency? This property offers currency exchange on site.

Property highlights

Top location: Highly rated by recent guests (8.4)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet

Free parking available at the hotel

Public Bath, ​Hot spring bath

Saved to 3195 lists

Availability

When would you like to stay at Hyatt Regency Hakone Resort and Spa?

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Sleeps Room type Price
Max adults: 2. Max children: 3
Twin Room
  • 2 single beds
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Max adults: 2. Max children: 3
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Max adults: 3. Max children: 4
Deluxe Twin Room
  • 2 single beds
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Max adults: 4. Max children: 4
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Max adults: 3. Max children: 4
Executive Twin Room
  • 2 single beds
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Max adults: 3. Max children: 4
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Lock in a great price for your upcoming stay

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4 reasons to choose Hyatt Regency Hakone Resort and Spa

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English

Guest reviews

8.9
Fabulous · 270 reviews
Read all reviews
Categories:
  • Staff9.4
  • Facilities9.1
  • Cleanliness9.4
  • Comfort 9.5
  • Value for money7.7
  • Location8.4
  • Free WiFi8.9
High score for Hakone

Select topics to read reviews:

See what guests loved the most:

  • Catherine France

    “Quality of meals, of service, the room, the drinks”

  • Ruth Australia

    “Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.”

  • Joanne United Kingdom

    “Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station”

  • Esther Israel

    “Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast”

  • Nicky United Kingdom

    “Extremely helpful staff. Very useful shuttle bus and great food.”

  • Sarah Australia

    “Beautiful location with fantastic view in mountain view room. Shuttle transfers to/from Odawara station included. Also shuttle to different stations in town when required. Beautiful indoor Onsen. Great complimentary drinks in afternoon. Fabulous meal in hotel restaurant - fine dining at its best. Great location for Hakone boat cruise and must-do open-air museum.”

  • Cassandra Australia

    “Location for all the attractions in the area was great. Beautiful view. Breakfast was yum, with lots of options. Free drinks at the end of the day was nice and it was all quite relaxing.”

  • Joanne Malaysia

    “Staff very friendly and helpful. We have some problem with an additional guest but was sorted out very efficiently.”

  • Michaelpierce Ireland

    “It was nice to get away from the hustle and bustle of Tokyo. The hotel is hidden away in Hakone, about a 40 minute shuttle bus ride from Odawara station. The facilities were excellent along with the food. The on-site Spa and onsen (Hot spring) are great also. Great way to relax and recharge. The staff were really helpful and accommodating.”

  • Gabby Australia

    “Really nice hotel, rooms are really large and comfortable. we are a family of 5 and we took 2 rooms, but they are large enough to squeeze 4 people in. Service is amazing, there is always someone to welcome you in, everyone speaks English . I also liked the shuttle service. Hakone is a region and not a city , as such you need to move around in order to see the attractions, the shuttle service to take us to the nearest station or outdoor museum was very useful. the hotel has a great western and Japanese restaurants. we only ate the western restaurant. Prices are similar to what you will pay in Australia or on your Fijian holiday ($150 a family for dinner) but the standard and service are really high. Open bar everyday from 4-7pm is really nice to have. we are not big drinkers , but its a nice have. The hot spa in the hotel was great, personally I find it unusual to bath naked , which is the Japanese tradition, but when I went to use it around 8pm, I was the only person in the spa.”

Property questions and answers

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Hotel surroundings *
Guests loved walking around the neighbourhood!
Great location - show map
What's nearby
  • Hakone Museum of Art
    0.5 miles
  • Hakone Gora Park
    0.5 miles
  • Hakone Kowakien Yunessun
    0.9 miles
  • Hakone Open-Air Museum
    0.9 miles
  • Okada Museum of Art
    1 miles
  • Pola Museum
    1 miles
  • Owakudani Valley
    1 miles
  • Tenoyu
    1.2 miles
Top attractions
  • Hakone-Yumoto Station
    3.9 miles
  • Soga Bessho Bairin Festival
    9.5 miles
Natural beauty
  • Mountain 大涌谷
    3.1 miles
  • Lake 芦ノ湖
    6.2 miles
Public transport
  • Train Gora Station
    0.6 miles
  • Train Kowakudani Station
    1.1 miles
Closest airports
  • Tokyo Haneda International Airport
    46.5 miles
  • Shizuoka Airport
    57.7 miles
* All distances are measured in straight lines. Actual travel distances may vary.
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Facilities of Hyatt Regency Hakone Resort and Spa

Most popular facilities

Non-smoking rooms
Free parking
Hot spring bath
Free WiFi
Spa and wellness centre
Facilities for disabled guests
Bar
Outdoors
  • Sun terrace
  • Garden
Food & Drink
  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Accessible parking
  • Electric vehicle charging station
  • Parking garage
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
  • Shared lounge/TV area
  • Shuttle service (free)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Toilet with grab rails
  • Wheelchair accessible
Wellness facilities
  • Fitness/spa locker rooms
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Public Bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
Languages spoken
  • English
  • Japanese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Hyatt Regency Hakone Resort and Spa takes special requests - add in the next step!

Check-in

From 15:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 13 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Extra bed upon request
Free
3 - 12 years
Extra bed upon request
Free

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Hyatt Regency Hakone Resort and Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

To use the hotel's free shuttle to/from Odawara Train Station, please make a reservation in advance (limited seats available). The shuttles are available at the following schedule.
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.

No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle buses are available from 10:00-18:30.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hyatt Regency Hakone Resort and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

An accommodation tax per person per night is not included in the price and needs to be paid at the property.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

FAQs about Hyatt Regency Hakone Resort and Spa

  • Room options at Hyatt Regency Hakone Resort and Spa include:

    • Twin
    • Triple
    • Quadruple
    • Family

  • The prices at Hyatt Regency Hakone Resort and Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hyatt Regency Hakone Resort and Spa is from 15:00, and check-out is until 12:00.

  • Hyatt Regency Hakone Resort and Spa is 3.7 miles from the centre of Hakone.

  • Hyatt Regency Hakone Resort and Spa offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Massage
    • Fitness/spa locker rooms
    • Spa lounge/relaxation area
    • Hot spring bath
    • Spa facilities
    • Public Bath
    • Spa/wellness packages

  • The following parking options are available to guests staying at Hyatt Regency Hakone Resort and Spa (subject to availability):

    • Parking on site
    • Parking
    • Parking garage
    • Electric vehicle charging station
    • Accessible parking
    • Free parking

  • Guests staying at Hyatt Regency Hakone Resort and Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Buffet
    • À la carte