Hotel Hyatt Regency Hakone Resort and Spa
250-0408 Kanagawa, Hakone, Goura 1320, Japan – Great location - show map
Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.
AustraliaBeutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station
United KingdomVery cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast
IsraelExtremely helpful staff. Very useful shuttle bus and great food.
United KingdomBeautiful location with fantastic view in mountain view room. Shuttle transfers to/from Odawara station included. Also shuttle to different stations in town when required. Beautiful indoor Onsen. Great complimentary drinks in afternoon. Fabulous meal in hotel restaurant - fine dining at its best. Great location for Hakone boat cruise and must-do open-air museum.
AustraliaLocation for all the attractions in the area was great. Beautiful view. Breakfast was yum, with lots of options. Free drinks at the end of the day was nice and it was all quite relaxing.
AustraliaStaff very friendly and helpful. We have some problem with an additional guest but was sorted out very efficiently.
MalaysiaIt was nice to get away from the hustle and bustle of Tokyo. The hotel is hidden away in Hakone, about a 40 minute shuttle bus ride from Odawara station. The facilities were excellent along with the food. The on-site Spa and onsen (Hot spring) are great also. Great way to relax and recharge. The staff were really helpful and accommodating.
IrelandReally nice hotel, rooms are really large and comfortable. we are a family of 5 and we took 2 rooms, but they are large enough to squeeze 4 people in. Service is amazing, there is always someone to welcome you in, everyone speaks English . I also liked the shuttle service. Hakone is a region and not a city , as such you need to move around in order to see the attractions, the shuttle service to take us to the nearest station or outdoor museum was very useful. the hotel has a great western and Japanese restaurants. we only ate the western restaurant. Prices are similar to what you will pay in Australia or on your Fijian holiday ($150 a family for dinner) but the standard and service are really high. Open bar everyday from 4-7pm is really nice to have. we are not big drinkers , but its a nice have. The hot spa in the hotel was great, personally I find it unusual to bath naked , which is the Japanese tradition, but when I went to use it around 8pm, I was the only person in the spa.
AustraliaHospitality, quality services, room cleanliness, breakfast buffet, drink service after arrival, shuttle bus service
United States
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Hyatt Regency Hakone Resort and Spa 4-star hotel
- What guests loved the most:
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Ruth
Australia
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Joanne
United Kingdom
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Esther
Israel
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Nicky
United Kingdom
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Sarah
Australia
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Cassandra
Australia
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Joanne
Malaysia
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Michaelpierce
Ireland
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Gabby
Australia
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Hamase
United States
Spacious rooms with a marble bath, 24-hour front desk and balconies overlooking Hakone’s natural beauty await guests at Hyatt Regency Hakone Resort and Spa in Gora. It boasts the area’s largest spa, 2 indoor hot-spring baths and free drinks at the log fireplace or outdoor courtyard. Free WiFi is offered in all areas.
Lit by mood lighting and offering panoramic windows, each room at Hyatt Regency Hakone Resort and Spa comes with a minibar, a window-side seating area and a coffee maker. All rooms feature a terrace or a balcony. Guests can watch blu-ray or satellite channels on the 40-inch flat-screen TV, and mineral water and a morning newspaper are provided.
The hotel is a 45-minute drive from JR Odawara Train Station, and offers free shuttles from the station at 12:15, 13:15 and 14:15 (shuttles from the hotel leave at 11:30, 12:15 and 13:15). Seats on the shuttle must be reserved in advance. Shuttles to/from Gora Station is also available from 10:00 to 18:30. Lake Ashi and Owakudani volcanic valley are both a 30-minute drive away, and the Hyatt provides free parking.
You can unwind with a reflexology treatment, massage or facial at Spa Izumi & Onsen Hakone, lounge at the library or simply enjoy the sun on the terrace.
Open for all meals, The Dining Room serves Western cuisine from an open kitchen and has a terrace with mountain views. Sushi is available in the evenings. A la carte lunch items and snacks can be found at the cosy Living Room.
Couples particularly like the location — they rated it 8.8 for a two-person trip.
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RetryMost popular facilities
Good for couples - they rate the facilities 9.2 for two-person stays.
Currency exchange: Need local currency? This property offers currency exchange on site.
Health & safety
Guests love...
“complimentary drinks”
10 related reviews
Top location: Highly rated by recent guests (8.4)
Want a great night's sleep? This hotel was highly rated for its very comfy beds.
Free WiFi
Guests consistently rate the WiFi as excellent
Free private parking available at the hotel
Public Bath, Hot spring bath
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| Max adults: 2. Max children: 3 |
Twin Room
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| Max adults: 2. Max children: 3 |
Twin Room with Mountain View
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| Max adults: 3. Max children: 4 |
Deluxe Twin Room
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| Max adults: 4. Max children: 5 |
Deluxe Twin Room with Tatami Floor - Non Smoking
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| Max adults: 3. Max children: 4 |
Executive Twin Room
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| Max adults: 4 | ||||
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What's nearby *
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Hakone Museum of Art0.5 miles
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Hakone Gora Park0.5 miles
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Gora Station0.6 miles
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Hakone Kowakien Yunessun0.9 miles
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Hakone Open-Air Museum0.9 miles
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Okada Museum of Art1 miles
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Pola Museum1 miles
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Owakudani Valley1 miles
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Kowakudani Station1.1 miles
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Tenoyu1.2 miles
Natural beauty *
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大涌谷 Mountain3.1 miles
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芦ノ湖 Lake6.2 miles
Closest airports *
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Oshima Airport37.1 miles
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Tokyo Haneda International Airport46.5 miles
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Shizuoka Airport57.7 miles
Most popular landmarks *
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Hakone-Yumoto Station3.9 miles
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Soga Bessho Bairin Festival9.5 miles
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RetryDining Room - Western Cuisine
Cuisine: European
Open for: Breakfast, Lunch, Dinner
Dining Room - Sushi
Cuisine: Sushi
Open for: Dinner
Living Room
Cuisine: European
Open for: Lunch, Dinner, High tea, Cocktail hour
Dog Cafe (Seasonal Operation)
Cuisine: European
Open for: Lunch
Facilities of Hyatt Regency Hakone Resort and Spa Great facilities! Review score, 9.1
Most popular facilities
Outdoors
- Sun terrace
- Garden
Pets
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Pets are not allowed.
Activities
- Library
Food & Drink
- Bottle of water Additional charge
- Wine/champagne Additional charge
- Kid meals Additional charge
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
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Free! Free private parking is possible on site (reservation is not needed).
- Electric vehicle charging station
- Secured parking
Reception services
- Concierge service
- Luggage storage
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Entertainment and family services
- Indoor play area
- Books, DVDs, music for children
- Board games/puzzles
Cleaning services
- Daily housekeeping
- Trouser press Additional charge
- Shoeshine
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business facilities
- Fax/photocopying Additional charge
- Meeting/banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safety deposit box
General
- Shuttle service
- Shared lounge/TV area
- Shuttle service (free)
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Shops (on site)
- Heating
- Gift shop
- Lift
- Facilities for disabled guests
- Newspapers
- Room service
Accessibility
- Emergency cord in bathroom
- Toilet with grab rails
- Wheelchair accessible
Wellness facilities
- Fitness/spa locker rooms
- Spa/wellness packages
- Spa lounge/relaxation area
- Spa Facilities
- Public Bath
- Hot spring bath
- Massage Additional charge
- Spa and wellness centre Additional charge
Safety features
- First aid kit available
- Process in place to check health of guests
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Physical distancing rules followed
- Cashless payment available
Cleanliness & disinfecting
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
Food & drink safety
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Languages spoken
- English
- Japanese
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
Children aged 13 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
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Cot upon request
Extra bed upon request
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Free |
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Extra bed upon request
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Free |
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Hyatt Regency Hakone Resort and Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.
No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle buses are available from 10:00-18:30.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Please inform Hyatt Regency Hakone Resort and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
An accommodation tax per person per night is not included in the price and needs to be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
FAQs about Hyatt Regency Hakone Resort and Spa
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Check-in at Hyatt Regency Hakone Resort and Spa is from 15:00, and check-out is until 12:00.
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The following parking options are available to guests staying at Hyatt Regency Hakone Resort and Spa (subject to availability):
- Free parking
- On-site parking
- Private parking
- Secured parking
- Electric vehicle charging station
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Room options at Hyatt Regency Hakone Resort and Spa include:
- Twin
- Triple
- Quadruple
- Family
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Guests staying at Hyatt Regency Hakone Resort and Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).
Breakfast option(s) include:
- À la carte
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Hyatt Regency Hakone Resort and Spa offers the following activities / services (charges may apply):
- Spa and wellness centre
- Massage
- Library
- Spa lounge/relaxation area
- Public Bath
- Fitness/spa locker rooms
- Hot spring bath
- Spa/wellness packages
- Spa Facilities
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The prices at Hyatt Regency Hakone Resort and Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Hyatt Regency Hakone Resort and Spa has 4 restaurants:
- Dog Cafe (Seasonal Operation)
- Living Room
- Dining Room - Western Cuisine
- Dining Room - Sushi
