服務非常好，員工友善，即使本人不懂日語亦盡量用各種方法溝通（包括晚餐時介紹菜式）

Kin 香港

We stayed at a villa that was further away from the construction site (they are currently building new cabins/ villas), so we didn't experience any noise at all. And the hotel informed us about the construction that's underway at the time of booking as well as in several follow emails. The private Onsen experience is top-notch and very relaxing. Villas are providing expansive room for 2 adults. The place is extremely clean and well-maintained.

Kurtulus 土耳其

Good location

Hei 香港

Amazing staff, fantastic rooms, good b/fast

Samir 新加坡

Villa, private onsen, pick up and drop off service via car, very nice staff

Penelope 澳洲

Everything in this place is beautiful. Very peaceful and calming cottages with welcoming staff. They tailored our needs and always available to help. Special thanks to Ms Ayako for the great service from booking to checking out. All the staff were amazing as well. I recommend this place for anyone looking for a quiet stay in nature.

Dr 科威特

The traditional Kaiseki meals were exceptional! All staffs were extremely friendly, and the fireplace in the room was mesmerizing to watch.

Michael 新加坡

Rather stupidly I booked one night at Matsuzakaya Honten instead of one. So this was a last minute booking for the second night in Hakone. The villa with private onsen was beautiful with spectacular views. V60 kit was an added bonus. The staff were excellent. However, there was no room service and until we paid the bill at checkout had no idea if we were paying for dinner - the menu didn't have price apart from the extras. We kept second guessing if it was included or not (usually included at onsens). The dinner at the french restaurant was average but the breakfast was exceptional. Overall it is a great property but Matsuzakaya is a level above, although both were priced similarly (when you include cost of the average dinner).

Adhiraj 英國

A fabulous luxury retreat with your own private onsen. Every detail had been thought of, and the service was exceptional.

Nicola 菲律賓

The friendly and helpful staff - Kira san who attended to us during our Keiseiki dinner was the most helpful and elevated our dining experience. Eager to share useful tips on how to further enjoy our stay around the area.

Ju-anne 新加坡