We had a great stay. The hotel is new, clean, and was a nice combination of traditional and modern. Our room was huge and the beds were very comfortable. The front desk staff and kitchen staff were very helpful and friendly. Someone from the front desk even took us to the train station himself when we asked him to call a taxi for us. I would highly recommend this hotel especially if you are traveling as a family as the rooms can accommodate a small family without having to book two rooms. They also have a laundry room which was really handy.

Danielle United States of America

the atmosphere, design, service are all excellent!

Wing Hong Kong

Loved everything. Fantastic location (10 min walk from station, but 1 min to the historic part of town). New property (only three years old). The rooms were comfortable and so warm (important in winter!). The onsen was wonderful. Staff were friendly and spoke English. Complimentary drinks (sake, beer, coffee, etc.) every evening and popsicles near the onsen. Laundry facilities were great. They went out of their way to make our stay comfortable and memorable. I wouldn’t stay anywhere else and hope to return one day. Thank you for a wonderful stay!

Tasneem Singapore

really great locations and the staff were very friendly and helpful. The Ibsen facility was lovely as wellz

Cecilia Australia

Location really close to old town, room is unique and cozy, staffs are very friendly

Soka Indonesia

everything was good only the breakfast i wish there was more choices

Mohammed Saudi Arabia

everything! The Hotel is awesome! it’s located in the old town, but the building is quite new. staff there are very nice and helpful, the free sake tasting every night is a bonus!

Echo Canada

Friendly staff with good communication. Room very clean.

Thanadon Thailand

I felt so welcomed to this property because of their lovely and caring staff. excellent communication online. luggage moved to my warm room upon check-in. room was super clean and comfortable. very peaceful at night. loved the wooden architecture and design. free local sake and beer to try from 5-11pm. definitely would return in the future.

Rachel Canada

Hotel staff went out of their way to meet our needs, including help with local tours, restaurant reservations and arranging a local private spa. When taxis weren't available, they drove us in the hotel car to our events. Free drinks including sake tastings in the afternoons was a nice bonus as well.

Mark United States of America