Price was not cheap but it's the cheapest I found. I chose single room with bath and the room can fit double bed (size-wise). Fitted with single bed, they also add medium-sized fridge, a round table with chair and electric heater. Arrived after sundown at 2C, took a cab & asked hotel for Japanese address (for taxi driver reference). Check-in was smooth and I was brought to my room with the heater already ON! Check-out the next morning by walking to Kumoba Pond and Kyu-Karuizawa. From there, took the bus to Shiraito Falls then back to Kyu-Karuizawa and took red bus to Usui Observation Pass. When I got back to hotel to retrieve luggage, the receptionist kindly arrange to send me to Karuizawa Station. Staff are kindful lot and it was a very memorable and heart-warming stay. Hope the staff keep up their energy for guests' amazing stay at Karuizawa!

Maryam Singapore

The staff is incredibly friendly and went above and beyond to make our stay comfortable. They even drove us to the station the next morning because they knew we didn't have a car! Truly enjoyed our stay here because of the great staff.

Alexandra Japan

The staff are very nice and always ready to help. The shuttle service is very helpful for guests especially at nighttime.

Phyo Japan

Very well managed. Even with an onsen and a smoking room.

Leslie Singapore

Very friendly staff, good food options, and clean facilities.

Nils Japan

The staff was super nice. I booked the hotel for a birthday trip. The staff was friendly and always had a smile on their face. They offered to pick us up and drop us off at the station with our suitcases. It was very cold so we were very appreciative of them. They picked us up at night when we had first arrived and pre-heated the rooms. They also have various amenities as well as a case full of drinks and snacks, which I found very thoughtful for the customers. Overall the price was very good for the stay and the location as well. There were a fair amount of restaurants close to the pension. The outlet was also a short walk from it.

Nathene Japan

Very friendly and helpful staff. Spotlessly clean and big room. Good size shared bath. Very nice and quiet location.

Jpkrt Switzerland

very friendly staff and great location. also they have rental cycle service!

Tomarino Japan

buffet type of breakfast, it was Japanese menu and really good. I arrived at night walking from station, the street was dark, but in the morning I realized the access is really good. the room has a big refrigerator so don't worry if you want to buy food or souvenirs.

Riani Japan

Everything was good on this price, staff are so kind and helpful . Fully satisfied

Prem Japan