員工服務態度佳，湯屋佳，食物非常美味，就是偏鹹。

瀅清 臺灣

房間設備齊全整潔，職員笑容可恭，有三個私人露天溫泉，各有特色， 不得不讚的是晚餐十分精緻，而且美味，還有石燒和牛。

匿名 香港

The relaxing atmosphere! We also appreciate that all the staff speaked english, so it was very easy to understand the rules inside the ryokan! Also, it’s not a problem if you have tattoes because inside there are 3 private onsen and when you are inside one of this, nobody else can enter! The cuisine was exquisite! Suggestion for every guest: don’t bring anything with you! Inside you will found everything you need! From tootbrush to hairdryer and all kind of stuff. You will stay all day with the yukata that you will find into the ryokan. You can leave your luggage in your car, nonody will take it and in this way you won’t ruin the precious tatami. After all, is a place where you will strip yourself of everything!

Luca 義大利

We were able to have a true Japanese experience. During our one night stay, we experimented the three private onsen and they were all amazing (we have tattoos and it was not an issue) ! We were also able to enjoy Shima Onsen thanks to the free bike rental service of the hotel The food was great ! Compliments to the chef for the quality of the ingredients and the play on textures. One bit of advice : we had the vegan traditional kaiseki meal and we would’ve liked it more had we not eaten a heavy lunch. Don’t eat a lot on the day of the kaiseki meal because it is quite a bit of food, delicious yes, but still a lot if you’re not prepared ! The ryokan’s staff was welcoming, friendly and helpful. It was a nice touch to have a two way script in English/Japanese when we arrived as we could communicate with them :)

Zishan 法國

The staff are brilliant, so friendly, and they can speak English. The dinner was amazing, one of the best meals I had during my two week trip in Japan. They were able to cater to a pescatarian diet. The shampoo and body wash smelled amazing. I used the free bike rental to explore the area. They have big umbrellas you can use when it’s raining. Everything was perfect. Staying here was definitely a treat and worth every cent!

Laura 澳洲

The whole experience was amazing. We were met with the most welcoming staff and were shown to a beautiful room! The private onsens were soo relaxing and beautifully kept. Dinner was absolutely delicious we cannot fault our stay!

Ayriel 澳洲

Absolutely the best

Eric 香港

Everything, the staff was very friendly, professional and helpful. Japanes breakfast and diner were awesome. The private onsen was great. First time stay in a Ryokan and I will definitely do it again next time in Japan, hopefully in Shima Onsen Kashiwaya Ryokan 🙏

Bernhard 瑞典

Quiet, warm staffs and good onsen. Meals were good too.

Christina 馬來西亞

The atmosphere of the Ryokan and the service of all the staff were amazing!

Paul 澳洲