The hotel is in a beautiful area that is so peaceful. The staff was EXTREMELY kind and helpful, I lost my phone within 10 mins of entering the hotel and you would have thought the staff had lost their own hotel 😂. We had a traditional dinner served in our room and the food was outstanding. Hiroka was our server and she explained each dish and made the experience SO fun and very comfortable, I’m not sure if you can request certain staff but I would 10/10 recommend her 💚. The onsen was very calm and tranquil but the water is HOT, I don’t think many kids could handle it but it’s wonderful for adults. And the shuttle bus is so convenient! When we arrived at the ferry station, we called the hotel and they came up and picked up our luggage, we went sightseeing and then called them when we were ready to go back to the hotel. We never waited more then 10 mins and it’s free! We will absolutely be staying here whenever possible!

Sarah United States of America

Very nice hotel with traditional Japanese breakfast and dinner. lovely traditional Japanese room-overlooking ocean . Onsen clean and comfortable.

Joe Canada

Large comfortable rooms Very courteous staff The dinner and breakfast was delicious

Diana United States of America

If you love the ocean, this is the right hotel for you. The view of the ocean from the balcony is amazing. The food and service is also wonderful. You can see deer roaming past outside while eating breakfast.

Kim United States of America

Amazing service. I requested changes to our meals (no seafood for my husband) the night before our stay and the staff happily accommodated our request. Room was a standard ryokan room but with a great view. You can see deers walking around! The shuttle bus service is great too - they even offer this at night so you can have a walk around the island at night when everyone went back to the main land. The meals are great too and full of local ingredients. Would happily stay here again!

Melissa Australia

We were impressed by the very friendly staff and the lovely view of the sea from our spacious room; we enjoyed the chairs facing the sea, the shuttle and baggage delivery service to and from the ferry terminal, and a fun dinner in the room.

Kimberly Canada

The staff was incredible. We felt like royalty even when we had translation issues and almost walked out with out paying for our extra services on accident. They anticipate your every need. For example, my husband is a bit bigger with very large feet. They provided a larger yukata and slippers for him automatically, avoiding us having to awkwardly ask for them. The room with sea view was gorgeous and we were able to see the sun come up on the local fishermen in their boats as well as deer roaming about. The dinner and breakfast were absolutely incredible and an unforgettable experience. Way more food than it seems it will be. The kind lady that brought it to us explained everything very well and even provided an English menu so that we could learn about what we were eating. We were worried about having to call for the shuttle when arriving on the island but it was an easy, seamless experience using the shuttle.

Yasmine United States of America

The staff in particular were great. I want to commend Nojima in particular for going above and beyond in helping us. He embodies the spirit of omotenashi. When we checked out, my wife and I were outside looking at the sea while waiting for the shuttle back to port. Nojima came out to us and asked to take our picture! A very kind gesture that was much appreciated. We had the hotel hold our luggage, and drop it off at the port later in the afternoon. We were going to stay at a different ryokan on the island (couldn't book 2 consecutive nights at Miyajima Seaside). Nojima met us to drop the bags off. I saw the shuttle for our next ryokan and started to take them over. Nojima said he would rather do it for us, and took our bags to that next shuttle!!! This level of dedication and ownership of the client experience isn't something you get every day. Nojima, we appreciate you. Thank you.

Tyler United States of America

The hotel is not situated in Miyajima's main town, but it's really close by and they make it super easy to go to and from the hotel (they have a shuttle service running all day and you can basically request a free shuttle anytime from the tourist information center in Miyajima). The hotel itself is excellently situated, with ocean views from the room. Both the dinner and breakfast were really delicious and you have access to a nice public bath.

Paulo Spain

Fantastic in-room pre-fixe Kaiseki dining. The wait staff is beautifully courteous and attentive. The grounds are nice with an affronting beach area. The public baths are small, but serviceable. If you have ever experienced to a true Ryokan/Onsen house, this is more of a nice hotel with ryokan experience included. The breakfast downstairs was fantastic!

Taiki United States of America