“All of the staff were very kind and helpful. Service was excellent. Dinner and breakfast were elaborate, impressive and very good. The large private onsen atmosphere is fantastic and the public ones are good too. There’s a convenience store less than a 5 minute walk down the street and the Hakone Tozan bus line has a stop nearby as well!”“0” 

“I loved both the public and private onsen. The bath waters were great even for babies and so it was wonderful to be able to include everyone in the family. The staff at Mount View Hakone were all super helpful (providing a Moses basket when they saw that our baby was too small for a high chair) and gave great advice on routes to take (some services were disrupted but the staff were able to help us find new routes) as well as bathing options. Finally, we had an amazing breakfast that made us wish we could linger longer.”“0” 

“The service was great. The staff had English speakers. The onsen was awesome especially the private onsen. Public onsen was also great. I want to come back there again.”“0” 

“Beautiful natural onsen Attentive staff Clean room The dining was great, although it is Japanese food!”“0” 

“The location! The Onsen was beautiful! Ping pong was fun! Soaps and shampoos were lovely!”“0” 

“Great location in a nice quiet small town. It was a great place to start my road bike journey covering Lake Ashi and some surrounding hills. The hotel provides nice onsen, wonderful dinner & friendly and helpful staff (with English proficiency too).”“0” 

“Absolutely amazing and helpful staff. The place is really traditional and the Onsen is fantastic. The also serve traditional japanes dinner and breakfast which was also incredible. If we come to Hakone again in the future, this is the place we wanna stay at.”“0” 

“All staff very friendly and helpful. We had breakfast and dinner and it was 5 star superb quality Japanese. Multiple little courses but very plentiful - note that is all Japanese not Western. Highly recommend eating in as there is not a lot of choice around. Rooms are tatami sleeping in spacious standard room. Public onsen was great, inside and outside pools. Good lobby sitting areas, table tennis and English language newspapers. Very enjoyable and bus stop out the front.”“0” 

“Dinner and breakfast tasted amazing and they were healthy too.”“0” 

“The staff we’re amazing, so friendly and helpful! Made us feel extremely welcome. The accomodation is beautiful, very traditional. The dinner was great, so much food and all tasted so fresh!”“0”