“This a very elegant, European style hotel. It has great location near the waterfront, red brick area and Chinatown. The Bay View rooms look over Yokohama Bay and the bath and beds were ideal. The decor was beautiful and the staff was classy but friendly and very helpful.”“”

“Location is excellent, the service was one of the best I have experienced.”“0”

“The location is great. Very good distance from Sakuragicho, famous attractions and Chinatown. The room was clean and spacious although the shower style was a bit old-fashioned which may not be to everyone’s taste. The staff are friendly and speak good English especially the waitress in the lounge who offered unparalleled services. ”“0”

“French Restaurant Le Normandie、traditional Frenchで、良かった。”“0”

“It’s always a pleasure to return to this favourite place.”“0”

“The staff were wonderful, regardless of the havoc in the hospitality industry. I have stayed before here, and enjoyed it's proximity to the harbour, shopping districts and transportation. Spoken English has increased dramatically within the hotel and they are also very patient with any attempts of spoken Japanese by guests. I would highly recommend this hotel.”“0”

“Always a pleasure to return to this old favourite.”“0”

“Building with lots of character and very interesting history. Good sized room compared to some Japanese hotels. ”“0”

“Our 6-people family had a wonderful Chinese Lunar New Year vacation here. New Grand is a great place to stay in Yokohama. Their staff are polite to my family. And its location is also perfect. Its opposite is Yamashita Park and it's very close to Chinatown.AND specially thanks for concierge IKUE SATOH, she speaks English very well and helps us contact different places to find my cellphone. Thank you. AND thanks for the bellman(in the front door),sorry I don't know his name. A wonderful guy with some white hair. He passed us some umbrellas when going outside at a heavy rain night. They are helpful. Anyway, thank you guys. From China”“0”

“Everything was great. The entire staff we outstanding, the view from our double bed corner room overlooking yamashita park just unforgettable. You can't beat the location. I used the hourly seabass water taxi in front of the hotel, to cross the water to minato mirai area and to akarenga, great fun compared to using the subway. This hotel service level is outstanding, we even forwarded a bag to them weeks before arrival, and they kept it graciously for us. Upon check-in at arrival , the bag seamlessly appeared, without us even needing to issue any request! Their concierge, which spoke English well, helped us make instant bookings for the airport limo bus. Everybody at the hotel had great attitude and spoke English well. ”“0”