The staff were wonderful, regardless of the havoc in the hospitality industry. I have stayed before here, and enjoyed it's proximity to the harbour, shopping districts and transportation. Spoken English has increased dramatically within the hotel and they are also very patient with any attempts of spoken Japanese by guests. I would highly recommend this hotel.

Michelle Australia

Always a pleasure to return to this old favourite.

Jonathan Jepang

Building with lots of character and very interesting history. Good sized room compared to some Japanese hotels.

Claude Australia

Our 6-people family had a wonderful Chinese Lunar New Year vacation here. New Grand is a great place to stay in Yokohama. Their staff are polite to my family. And its location is also perfect. Its opposite is Yamashita Park and it's very close to Chinatown.AND specially thanks for concierge IKUE SATOH, she speaks English very well and helps us contact different places to find my cellphone. Thank you. AND thanks for the bellman(in the front door),sorry I don't know his name. A wonderful guy with some white hair. He passed us some umbrellas when going outside at a heavy rain night. They are helpful. Anyway, thank you guys. From China

Xiaoyang China

Everything was great. The entire staff we outstanding, the view from our double bed corner room overlooking yamashita park just unforgettable. You can't beat the location. I used the hourly seabass water taxi in front of the hotel, to cross the water to minato mirai area and to akarenga, great fun compared to using the subway. This hotel service level is outstanding, we even forwarded a bag to them weeks before arrival, and they kept it graciously for us. Upon check-in at arrival , the bag seamlessly appeared, without us even needing to issue any request! Their concierge, which spoke English well, helped us make instant bookings for the airport limo bus. Everybody at the hotel had great attitude and spoke English well.

Ylvisfan Malaysia

The location is perfect. A stone's throw away from Chinatown.

Kris Singapura

The location was excellent, very nice staff and we love comfortable room

Phi Australia

Very convenient to go to Yamashita Park, Motomachi, China town and so on. Clean and big room. Amenities are good but Shampoo, conditioner and body gel’s were in a tube with screw top. It’s not easy to use while you are showering. Put shampoo on your one palm, hard to screw the top to close. It won’t stand alone without top. Room temperature was too high (hot) tried to adjust the temperature but it didn’t work.. so off the air-cond. but it might be because of high-floor room. Warm air always goes higher place. Anyways, room was hot.. Other than that, clean and very nice hotel with long history.

Kumiko Jepang

Our stay was terrific, staff so friendly and courteous. Extremely tidy and very well priced .

Daryl Australia

A great hotel with lovely staff. The water front is beautiful and it is a street away from China Town. Wish we could have spent more time there.

Sara Inggris Raya