Hotel New Otani Makuhari
261-0021 Chiba, Chiba, Mihama-ku Hibino 2-120-3 , Japan – Great location - show map
How guest reviews work
Each review score is between 1 and 10. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and their overall scores independently – there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
There was a problem loading the reviews.
Get the celebrity treatment with world-class service at Hotel New Otani Makuhari
You're eligible for a Genius discount at Hotel New Otani Makuhari! To save at this property, all you have to do is sign in.Located within a 5-minute walking distance from JR Kaihinmakuhari Train Station, Hotel New Otani Makuhari offers guests the luxury of choosing from 10 restaurants to dine at and a variety of outdoor and indoor activities. The hotel is located just next to the Makuhari Messe and the Tokyo Disney Resort is a 20-minute train ride away.
Carpeted rooms feature a flat-screen TV, air conditioning/heating and an private bathroom. Rooms also come with a refrigerator, an electric kettle and free toiletries. Guests can relax in the seating area and enjoy the view of Tokyo Bay or of Chiba City.
At Hotel Makuhari New Otani, guests can access the indoor pool, spa and fitness center at a cost. At a surcharge, guests can also enjoy the sauna, get a relaxing massage or break a sweat playing tennis. A 24-hour front desk and a gift shop can be found on site as well.
Guests can dine at the All-Day Dining Satsuki, the Chinese Restaurant Taikanen or get a taste of Teppanyaki at Keyaki or Keyaki Sky Salon. Guests can also feast at one of the 3 authentic Japanese restaurants Senbazuru, Isshin or Sazanka. The Lounge Café or Bay Court Café and the Patisserie Satsuki are also open for light meals and desserts.
Narita International Airport is 40-minutes by limousine bus and Haneda International Airport can be reached with a 70-minute bus ride. Guests can also access the Odaiba shopping malls within a 45-minute train ride from the hotel. In addition, Eon Mall Makuhari New City is a 6-minute drive or 13-minutes by train and walk.
Couples in particular like the location – they rated it 8.9 for a two-person trip.Hotel New Otani Makuhari has been welcoming Booking.com guests since Oct 29, 2013
Select dates to see this property's availability and prices
- Is the indoor pool heated?? And still accessible to guest staying at the hotel? How much would it cost for the additional charge?Thank you very much of your inquiry. The indoor pool temperature is 30℃. And only guests staying(over18years old) at the hotel could use fitness cente..Answered on 15 October 2021
- How much would it cost for Indoor Pool￼￼ charge?If you stay at Hotel, it costs about 5,500JPY but if you are not staying at hotel, you can not use our indoor pool(fitness center). Best regards, Hot..Answered on 13 August 2021
- is the outdoor pool available?YES, available. there is a charge ,and need a reservation before.Answered on 13 July 2022
- Do you have parking at the hotel ?We have parking lot for 300 cars.Answered on 19 December 2022
- The pool is open ? what the Time of open-close?Thank you for your question. Our outside pool was just closed today(1st SEP). We also have inside pool in our gym. If you use that you have to pay ext..Answered on 1 September 2021
- Still looking?
- AmbienceFamily-friendly • Modern
- CuisineCantonese • Chinese
- Toilet paper
- Private Bathroom
- Free toiletries
- Wardrobe or closet
- Electric kettle
- Mini golfAdditional charge
- Golf course (within 2 miles)Additional charge
- Tennis courtAdditional charge
- Sitting area
- Flat-screen TV
- Coffee house on site
- Wine/ChampagneAdditional charge
- Kid-friendly buffet
- Kids' mealsAdditional charge
- Special diet meals (on request)
- Breakfast in the room
- Street parking
- Accessible parking
- Invoice provided
- ATM on site
- Baggage storage
- Currency exchange
- 24-hour front desk
- Daily housekeeping
- Suit press
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Vending machine (snacks)
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Wake-up service
- Family rooms
- Hair/Beauty salon
- Non-smoking rooms
- Room service
- Open all year
- Adults only
- Heated pool
- All ages welcome
- Shallow end
- Locker rooms
- Personal trainer
- Spa lounge/Relaxation area
- Spa facilities
- SpaAdditional charge
- Fitness centerAdditional charge
- SaunaAdditional charge
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Children not allowed.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
The minimum age for check-in is 18
Pets are not allowed.
When booking more than 11 rooms, different policies and additional supplements may apply.
Cash Hotel New Otani Makuhari accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please note that 1 child 9 years and under can use an existing bed free of charge. Only 1 child per 1 adult is accepted in an existing bed.
The property may contact guests with applicable prepayment instructions after booking. Please contact the property directly for more details.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform Hotel New Otani Makuhari of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.