“World class hotel in every respect. The most friendly, knowledgeable, and helpful concierge services I've ever experienced. Even arranging reservations and services for us before we arrived in Japan. Beautiful views of the Imperial Gardens from balcony rooms. Very clean and well done housekeeping services. Lobby space generous and beautiful. The bar on the 6th floor with lovely night views of Tokyo and very good service. The restaurants had very good food and service. Very thoughtful room appointments and a great bed and pillows. Very close to Tokyo Station and subway lines for seeing the city. I would definitely stay here again.”

“Beautiful and very thoughtful. Rooms very well appointed. Concierge amazing!”

“From the moment we arrived the Staff was remarkable. I cannot say enough about the amazing service everyone from every aspect of hotel staffing was. They went above and beyond. I will plan my stay at the Palace mainly because of their service. The bed was comfortable, the room service was great. The bathtub was a perk for me. I cannot think of anything they could have done better.”

“No need to ensure the location. Your neighbor is Imperial Palace! It also make you will have stunning and rare view. The facility and amenities also very good, even they preparing for your bed time.”

“I stayed in a room with access to the Club on the 19th floor, where you have breakfast and snacks and drinks pretty much throughout the day. This is also where you check in and out. Service is very courteous.”

“Overall this is the best hotel in Tokyo if you want to have a stylish and easily accessible place in heart of the city ... rooms with balconies are fantastic and the view is one of the of all hotels I have ever been ...”

“Staff were SO friendly and accommodating. Room was beautiful. Hotel is very peaceful.”

“Great Japanese Hospitality Very Clean Modern Rooms Great Location Restaurants underground”

“Breakfast was served in our room balcony which was pretty refreshing! Staff was very kind/professional enough to provide us with humidifier upon request.”

“Pricey but fantastic luxury hotel in superb location”