The room, restaurants and staffs services are excellent.

Mimie Japan

location; views, facilities, excellent staff, delicious good preparation and presentation, good selection of food and wine menu for room service; good quality amenities and linens.

Maida Australia

Buffet Breakfast was excellent. Room service was quick and equally very good. All staff were very polite and helpful.

Edward China

Loved the room and the view. Very comfortable and the room as cables to connect the TV to my PC, which was perfect.

Darryl Japan

Amazing rooms, service, restaurant, bar. My wife and I felt like we were treated like royalty.

Eric Japan

The perfect hotel. Exceptional service and attention to detail. Everything is comfortable without being precious and stuffy. Check in is almost fun. You leave there supremely relaxed. Great location near Shibuya. If I could, I'd live in the Park Hyatt.

Les Australia

The service was incredible, and the appointments superb. Everything about our stay was just perfect.

Kevin United States of America

Amazing hotel! Staff were all very professional. My room was fantastic, with the most beautiful views over the city. I also treated myself to a meal from room service, I ate lunch at the Kozue restaurant, had breakfast at the Girandole restaurant, an evening drink at the New York Bar, and I used the swimming pool. If you're a fan of the film 'Lost in Translation' then I can assure you that you won't be disappointed! Probably the most expensive hotel I have ever stayed at, yet I am so glad I spent the money here. My weekend at this hotel has been a highlight of my time in Japan. If you're debating staying here, I'd say spend the money if you can - it's worth it to experience this hotel!

Blake United Kingdom

All members of staff were so welcoming and helpful. The room's view was great. We really liked the breakfast, albeit it was served to us due to covid (as opposed to buffet). Everyone was allocated enough time at the pool. The food is yummy. Thank you for an amazing stay!

Semi Japan

I stayed in this hotel because I wanted to experience the actual setting of my favorite movie of all time "Lost in translation". Most of the places in hotel I went are the same as I saw in the movie. So, I could be biased but I was so happy just to walk around and look for location of the scene from the movie. The service were fantastic for me who rarely experience 5 stars hotel and it has one of the best Tokyo views I ever experienced (I have lived in Tokyo for 3 years). Sadly I spent just only a night but I could say it was the dream come true for me.

Chanon Japan