We stayed in a Japanese style room, but it was beautifully refurbished and reasonably priced. Staff service and food was excellent. Onsen facilities were fabulous too. All in all a wonderful experience for a young family.

Peta Japan

I liked the massive open space, the theater and the public baths. They have a souvenir shop that's pretty much got a lot of things if you didn't go to tourist center at the center of town. If you didn't get dinner for 5000 yen, there are restaurants cheap and close enough you don't have to pay 5000 yen.

William Indonesia

The staff were fantastic, and had wonderful English language skills. We brought our young son and everyone went out of their way to help us. Food and facilities were also great - the dinner and breakfast buffet was varied and fresh. The ground floor lounge, outdoor deck, kids room and onsen were also great to utilize.

Peta Japan

Large clean, comfortable and quiet room with beautiful views over the snow covered landscape all the way to the sea. Terrific onsen, especially the outdoor one in the snow. So nice at night time looking at the stars! Buffet breakfast and dinner were very good. Nice that they provided a shuttle bus to take us to the convenience store in the snow, as the hotel is a bit out of town.

Suzanne Australia

Beautiful hotel with nice ocean view from our room, very pleasant surrounding. Good quality buffet break8and dinner, with lots of variety of food. Shuttle service to and from Utoro Onsen Shari bus station . Few minutes walk from Drift Ice Festival venue.

Judy Australia

There is a public onsen in the hotel which is really great during the winter session. The breakfast buffet and dinner buffet is a bit costly but it was really great and a lot of nice selection.

Chew Singapore

The staff were really great and the rooms were lovely. It is worth spending a little more for the meal plan if you're driving a long way as the dinner was pretty impressive.

Chrystle Australia

We stayed in a Natural Twin room which was comfortably and tastefully furnished and had everything one needs for a couple of nights. Nice quality yukata robes are worn throughout the resort. The room had a lovely view over the sea. The ground floor of the resort is beautiful with plenty of seating, outside views, large cinema room, laundry etc. The staff were very polite and welcoming. Parking across the road is very convenient. The onsen is large and luxurious!

Kathryn Australia

Arrival was impressive! They had staff on the road, on the driveway and at the entrance giving you a grand, warm welcome. The staff are all extremely well trained and exudes genuine hospitality. Any staff you come across will greet you with a smile and a bow. Special mention must be made for the girl who comes (every half hour it seems) to clear the ashtray in the smoking room. The dining room staff are equally impressive especially during rush hour breakfast. Bedding is exceptionally soft and comfy. The indoor onsen is large, clean and well equipped however the outdoor one is tiny and inadequate. Breakfast was great with a large, generous spread of quality offerings. The common areas are Instagrammable and very inviting. Guests are encouraged to walk around in their yukatas and chill in the many lounges around the lobby.

Ching Malaysia

Amazing customer service. Beautiful, clean room with everything we needed to include setting up our futons and putting them away. Great breakfast buffet!

Katherine Japan