Hakuba Onsen Ryokan Shirouma-so
399-9301 Nagano, Hakuba, Happo 5004 , Japan – Excellent location – show map
Excellent location – rated 9.1/10! (score from 40 reviews)
Real guests • Real stays • Real opinions
Staff was incredibly attentive and helpful to accommodate us during our stay.
United States of AmericaThe staff was really helpful, they came to collect the luggage when we were skiing and helped us book a restaurant for 10 (we had friends in Hakuba as well). The dinner and breakfast were excellent and even too copious! The futons and blankets were really comfortable, our best night in Hakuba! There is a ski room and a drying room for gloves and shoes.
SingaporeGreat location, beautiful spacious elegant room, super friendly staff.
United States of AmericaIt was a beautiful and quiet stay with views of the Haluba mountains. The concierge staff (Yuya and Nicola) were incredibly accommodating and went above and beyond to make our trip to and from the accommodation easier. They were always so helpful! Breakfast was also beautiful with great ion portion sizes. We were always so full!
AustraliaGreat location close to the Happo Bus Terminal and the nearby Lawson. Also a 20 minute walk into town where there are a few more food options and some good shopping locations. The staff were also incredibly friendly and the breakfast was great. Unlike other hotels around (we stayed in another popular hotel in Hakuba), this one felt incredibly spacious and calming. As a couple it was great staying here away from the young families and crowd. Onsen was also a big bonus but this one runs much hotter than the usual.
AustraliaVery friendly and helpful staff. Yuya was very kind and made our stay very personalised and enjoyable
United KingdomRooms were clean and spacious, the onsen was as amazing, Yuya had great English and helped us with everything. The breakfast was awesome, there was fish, bacon, poached egg, crepe, rice, miso soup, yoghurt and Japanese white bread toasted. Will definitely come back to stay if in Hakuba again.
AustraliaIt's clean n comfortable. The room is big n nice. The onsen is very good. The staff I exceptionally friendly n helpful. The breakfast n dinner were very good!
MalaysiaBreakfast was excellent with many different dishes. Staff was very helpful and friendly. Facilities were exceptionally clean. Close to ski Lifts. Onsen was good and hot. Room was very comfortable and quiet.
CanadaStaff were very courteous and guests recognition were always spot on. I had the most interaction with Toshio-san and I could experience おもてなし. Thank you very much Toshio-san.
Australia
- What guests loved the most:
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Joseph
United States of America
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Raly
Singapore
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Stephen
United States of America
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Sandy
Australia
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Theodore
Australia
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Rachel
United Kingdom
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Simon
Australia
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Mu
Malaysia
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David
Canada
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Nadia
Australia
Categories:
A 5-minute walk from Nakiyama slope of Happo-one Ski Resort, Ryokan Shirouma-so offers a hot-spring bath and home-cooked meals. The Japanese-style rooms have tatami-mat floors, traditional futon bedding and free WiFi.
The air-conditioned rooms at Hakuba Onsen Ryokan Shirouma-so are simple but elegant, with shoji paper screens and tatami (woven-straw) floors. Each comes with yukata robe and private toilet. Guests can unwind in the on-site hot spring baths between 6:00 to 9:00 and 15:00 to 23:00, while individual shower booths can be used 24 hours in the annex building.
Guests can enjoy an in-room massage for a fee, or relax in the free-use massage chair. Storage for skis and snowboards is provided, and elevator tickets and trekking tickets are sold at the hotel. A refrigerator can be found in the common area.
The ryokan is 1.2 mi from JR Hakuba Train Station and 5 mi from Tsugaike Park. On-site parking is free.
The property offers homemade Japanese breakfasts using fresh local ingredients.
This property is a ryokan, which is a type of traditional Japanese Inn. Learn more
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- What's a ryokan?
- A ryokan is a traditional Japanese inn. They usually feature bathhouses, multicourse dinners, communal spaces where guests can relax, and rooms with woven-straw flooring and futon mats. Like hotels, a range of ryokans (from budget to luxury) is available. What originated centuries ago as a free rest house for long-distance travelers has evolved into a popular destination for relaxation surrounded by therapeutic mineral springs.
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- What are the big differences between a ryokan and a hotel?
- Unlike a hotel, where the guest room is just a place to turn in for the night, a ryokan is more than just a place to sleep. In Japan, many travelers journey long distances to relax in a hot spring bath and feast on a traditional multicourse dinner – staying in a ryokan is an experience in and of itself. These ryokans typically have Japanese-style rooms with woven-straw floors and futon beds (no Western beds and carpeting). You should also remove your shoes at the entrance of the room, or before you enter it. Modern ryokans might serve buffet-style meals in a dining area, while more traditional ryokans tend to serve in-room dinners. Some ryokan rooms have a private bathroom, and others might just have a shared bathroom.
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- What's a kaiseki meal?
- Kaiseki is the culinary highlight at a ryokan, embodying beautifully presented dishes that delight both the palate and the eyes. Every one of the 10 to 15 dishes that make up the multicourse Japanese dinner is prepared in a way that highlights the unique textures, colors, and flavors of featured seasonal ingredients and local specialties. Most commonly served at special restaurants and ryokans, a traditional kaiseki dinner usually consists of bite-size appetizers, fresh sashimi (raw fish, like sushi), soup, grilled fish or meat, a hot-pot dish, rice with miso soup, and a small dessert.
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- What's a yukata?
- A yukata is a casual summer kimono or robe, typically made of light cotton. Many ryokans provide guests with yukata robes during their stay. In some areas, it's common to see guests strolling through the neighborhood in their yukatas. The loose-fitting garment is perfect for sleeping and relaxing in.
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- How should I wear a yukata?
- First, put your arms through the sleeves like you would with a robe. Take the right side of the yukata and wrap it across your body. Then, take the left side and wrap it over the right, making sure that the robe is level at your ankles. Pinning the yukata closed on the right side, wrap the sash around your waist a couple of times and then tie a bow. Generally, the bow is tied around the waist for women, and the hips for men.
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- What's a Japanese hot spring (onsen)?
- Onsen (literally "hot spring") is a term often used to refer to both the mineral-rich hot springs and the bathing facilities that house them. Whether the bath is public or private, gender-segregated or mixed, indoor or outdoor, soaking and unwinding in the soothing geothermal waters at an onsen is a millennia-old custom deeply embedded in Japanese culture.
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- What's standard bathing etiquette?
- At a bathhouse—onsen or not—guests are expected to remove all clothing in their respective changing rooms before entering the bathing area. As a common courtesy, once inside the bathing area, guests should wash and rinse their bodies thoroughly before quietly stepping into the hot water. Whether you relax in solitude or converse softly with others is up to you, but guests should always be mindful of others. Wash towels are often used to cover one’s private areas while walking around. However, note that you should not put towels in the water.
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- Why are tattoos not allowed?
- While tattoos have become more popular among Japan's youth, many Japanese people still associate them with outlaws and organized crime. Nowadays, not all businesses ban customers with tattoos, but you might still be refused admission to bathhouses and swimming pools. Small tattoos can be covered up using waterproof bandaids, but keep in mind that each property has the final say on what’s acceptable.
This is our guests' favorite part of Hakuba, according to independent reviews.
Couples in particular like the location – they rated it 9.5 for a two-person trip.
Property Highlights
Located in the top-rated area in Hakuba, this property has an excellent location score of 9.1!
Breakfast Info
Asian
Free Private Parking Available On Site
Hot spring bath
Select topics to read reviews:
See what guests loved the most:
- Joseph
United States of America“Staff was incredibly attentive and helpful to accommodate us during our stay.” - Raly
Singapore“The staff was really helpful, they came to collect the luggage when we were skiing and helped us book a restaurant for 10 (we had friends in Hakuba as well). The dinner and breakfast were excellent and even too copious! The futons and blankets...” 
StephenUnited States of America“Great location, beautiful spacious elegant room, super friendly staff.”- Sandy
Australia“It was a beautiful and quiet stay with views of the Haluba mountains. The concierge staff (Yuya and Nicola) were incredibly accommodating and went above and beyond to make our trip to and from the accommodation easier. They were always so...” - TheodoreAustralia“Great location close to the Happo Bus Terminal and the nearby Lawson. Also a 20 minute walk into town where there are a few more food options and some good shopping locations. The staff were also incredibly friendly and the breakfast was great....”
Rachel
United Kingdom“Very friendly and helpful staff. Yuya was very kind and made our stay very personalised and enjoyable”
SimonAustralia“Rooms were clean and spacious, the onsen was as amazing, Yuya had great English and helped us with everything. The breakfast was awesome, there was fish, bacon, poached egg, crepe, rice, miso soup, yoghurt and Japanese white bread toasted. Will...”- Mu
Malaysia“It's clean n comfortable. The room is big n nice. The onsen is very good. The staff I exceptionally friendly n helpful. The breakfast n dinner were very good!” 
David
Canada“Breakfast was excellent with many different dishes. Staff was very helpful and friendly. Facilities were exceptionally clean. Close to ski Lifts. Onsen was good and hot. Room was very comfortable and quiet.”
NadiaAustralia“Staff were very courteous and guests recognition were always spot on. I had the most interaction with Toshio-san and I could experience おもてなし. Thank you very much Toshio-san.”
- Can the onsen be booked privately for a couple for a short time for a fee?Our private Onsen time from 10:30am to 3:00pm(last entry 2pm) in weekday, after 3pm will be public time (gentleman and ladies separated). Thank you very much.Answered on 12 November 2019
- Do you have private onsen?Our private Onsen service is only daytime, 10:30am-15:00pm (last entry 14:00pm) After 15:00pm, it will be public Onsen, gentlemen ladies separated. T..Answered on 4 July 2021
- Do you cater for any allergy or food preferences?Yes,we will deal with that as much as possible.Answered on 20 October 2019
- What time are the communal baths available?3pm-11pm and 6am-9amAnswered on 20 October 2019
- can Onsen be used if I have a tattooYes, you can.Answered on 21 December 2020
- Still looking?
- Towels
- Slippers
- Free toiletries
- Tatami (traditional Japanese flooring)
- Ski pass vendor
- Ski storage
- Skiing
- Telephone
- TV
- Special diet meals (on request)
- Electric vehicle charging station
- Vending machine (drinks)
- Baggage storage
- Fax/Photocopying
- Laundry
- Safe
- Designated smoking area
- Air conditioning
- Heating
- Family rooms
- Non-smoking rooms
- Hot spring bath
- English
- Japanese
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 6 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
No age restriction
There's no age requirement for check-in
Hakuba Onsen Ryokan Shirouma-so accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
Pets
Pets are not allowed.
The fine print
Guests driving to the property are kindly requested to call the property directly in case there is difficulty locating the property.
Breakfast is not included in the price for children staying in extra beds.
To eat breakfast at the hotel, a reservation must be made in advance.
The property offers a free pick-up service from Happo Bus terminal and Hakuba Station. To enjoy the free shuttle service, guests are to book in advance and provide their arrival times under Special Requests at time of booking.
FAQs about Hakuba Onsen Ryokan Shirouma-so
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Hakuba Onsen Ryokan Shirouma-so offers the following activities/services (charges may apply):
- Skiing
- Hot spring bath
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Check-in at Hakuba Onsen Ryokan Shirouma-so is from 3:00 PM, and check-out is until 11:00 AM.
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The prices at Hakuba Onsen Ryokan Shirouma-so may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Guests staying at Hakuba Onsen Ryokan Shirouma-so can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).
Breakfast option(s) include:
- Asian
- À la carte
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Room options at Hakuba Onsen Ryokan Shirouma-so include:
- Twin
- Triple
- Quad
- Family
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Hakuba Onsen Ryokan Shirouma-so is 1.2 miles from the center of Hakuba.
