Hello. Thank you so much for your reservation. In this case, you can receive a refund. Please contact directly with an accommodation site and tell them that.

Dear Mr./Ms. Thank you very much for your reservation. Front desk is open 24/7, however the main gate is closed between 1 am-5 am for security reason. Please press the inter phone next to the main gate, we will open you. Please let us know in advance,in case your arrival would be later than midnight. Sincerely, Reception

It is possible to send luggage from one hotel to the next.

Thank you very much for your message. All room is Non-smoking in our hotel,but we have a smoking area on the ground floor.

Yes,We have.

Thank you for inquiry. We can assign your rooms are close to each other, if you book 2 double rooms.

We don't have our own parking lot. However, there are cooperated parking lots with Avanti shopping center located next to our hotel.

All rooms in the hotel are non-smoking rooms. There is one smoking room next to the front desk on the 1st floor.

Every single room has a window and you can open it. But you can only open it for a little for safety reason.

To Kansai International Airport. Adult one way 2,600 yen. One way for children is 1,300 yen. To Itami Airport. Adult one way 1,340 yen. One way for children is 670 yen.

There is a limousine bus from Kansai International Airport. The fee is 2600 yen per person. About 90 minutes. Please get off at the Hachijo exit of Kyoto station. please look→Kansai Airport Transportation Enterprise.