The customer service was impeccable, the room was traditional and very roomy for three people. So clean and comfortable with a lovely garden outside the door. There were so many amazing little touches and amenities both in the room and in the onsen that we loved.

Leah Canada

Absolutely wonderful stay! The hotel is tucked away in a quiet nature setting with charm, comfort, and beautiful atmosphere. The manager Naoko goes beyond and above to make sure you enjoy your stay. Free shuttle to downtown for easy access to all the hot springs is provided. I would prefer this hotel over the ones located in the city center.

Donat United States of America

Great staff especially Nakao San. Good touch to provide a special room for guests to take photographs with traditional Japanese gowns which are provided FOC by the hotel. The meals are meticulously prepared and tasted fantastic.

Leekiat Malaysia

Great customer service, food and accommodation that immerse you in the Japanese culture!

Anonymous Singapore

This is a beautiful spot of luxury in a gorgeous hot-springs town. The hotel is up a hill out of town a little way (about a kilometre). It's a lovely walk if you take the backroads through the neighbourhood, but there is also a shuttle bus. The staff are outstanding (even when we made mistakes because we did not understand something - the hotel is actually closed (and you are not free to come and go from your room) at specified times during the day). The rooms are genuinely beautiful and you can smell the fresh tatami. There are fabulous eating houses within a short walk from the hotel. The baths on site are beautiful and the whole place has the air of refined Japanese style and comfort.

Dean Australia

-The dinner and breakfast was really good. We stayed two nights and got different breakfast and dinners both days. Dinner was served in our room and breakfast was served in the common room. -You can book a private onsen for 40min, that one was really nice. -The women's bath is also nice, but only indoors. But there are two heated stone chairs where you can lie and relax. Also I was alone in the bath when I went before breakfast. (My husband didn't try the man's bath but that one is only outdoors I think) -You get an onsen pass for the entry to all onsen in the city valid from 15:00 check-in date to 15:30 check-out date. Not sure how it works with the towels if you go to the onsen after checking out (which you have to do until 10:00) -You get a towels, yukata, overcoat, jacket, shoes, as well as boots and umbrellas for bad wheater, to borrow from them. For women there is a wide selection of yukata to borrow for free, men get their standard yukata.

Katharina Austria

Dinner and breakfast including the rooms were spectaculars. We enjoyed the moments with friends and the fully support and mind services from staffs.

Ruengphaiboonwattana Thailand

- Beautiful Ryokan, well put together. - Friendly staff who does their best to help you if you need. -Magnificent room with an incent offered and yukata as well to walk around Kinosaki. - A shuttle who picks you up/drives you to Kinosaki at a time agreed upon beforehand.

Louis Norway

The food was great. It was nice to try different japanese dishes. Staff was very helpful. I definitely would like to go back there again.

Walentyna Poland

The staff were incredibly friendly and accommodating, making the stay a highlight of my month-long trip across Japan. The stay included half board and each set was different from the last, with carefully selected local delicacies and Japanese traditional meals. Filling and delicious. The Ryokan is just outside of Kinosaki and offers a shuttle service to and from town, allowing you to visit each and every bathhouse at your own pace. I was thoroughly impressed with the level of service provided and will be sure to return when I next visit Japan.

Richard Spain