Phoenix Hotel by HHG

–Excellent location – show map
+68 photos
Scored 8.9
Rated excellent

Staff

9.5

You might be eligible for a Genius discount at Phoenix Hotel by HHG. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Request Type : Property Description "Free private parking is available on site." → ”Free outdoor private parking is available on site.”

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Perfect for a 3-night stay!

  • Located in the best-rated area in Hakuba, this hotel has an excellent location score of 9.1

  • Top pick by families with children

  • Free private parking

  • Public Bath

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Availability

Prices converted to USD
We have no availability here between Tue, Sep 30, 2025 and Fri, Oct 3, 2025.

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Limited supply in Hakuba for your dates: 10 four-star hotels like this are already unavailable on our site

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Ken
    United States United States
    “Fantastic staff best service I have ever experienced!!”
  • Adriana
    Spain Spain
    “Lovely staff, really clean and quiet rooms. The breakfast was also very good.”
  • Tengda
    China China
    “Warm，clean. The staffs were friendly. Onsen was perfect.”
  • Curt
    Australia Australia
    “Usually you check in, and check out, sleep, shower, and never engage with the hotel much more than that. The Phoenix is a different experience. You have a direct line to the team via Whatsapp. They're happy to book you dinner reservations,...”
  • Mason
    Australia Australia
    “Awesome breakfast, transfers available upon request and helpful staff.”
  • James
    United Kingdom United Kingdom
    “Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important for ski days!”
  • Hugo
    United Kingdom United Kingdom
    “Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.”
  • Tim
    Australia Australia
    “Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The in-house Onsen was very clean and relaxing.”
  • Amanda
    Australia Australia
    “The shuttle service is amazing. Worth its weight in gold”
  • Wendy
    Australia Australia
    “The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.”

Hotel area info

Restaurants

1 Restaurant On Site
  • Mimi's Restaurant & Bar
    • Cuisine
      Italian
    • Open for
      Breakfast • Dinner • Cocktail hour
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free

House rules

Phoenix Hotel by HHG takes special requests – add in the next step!
Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
¥3,500 per child, per night
4+ years
Extra bed upon request
¥8,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercardJCBUC Cash is not accepted

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Phoenix Hotel by HHG of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.