Mercure Nairobi Upper Hill
Kenya Road, Upper Hill, 00100 Nairobi, Kenya – Great location - show map
There were only two business entities which gave me the best service in Kenya. Crowne plaza hotel and Khetia super market in Eldoret. With Crowne plaza was the best after I had gone through a bad hotel experience in Detroit Michigan which had a very dirty hotel with poor service. I will recommend the hotel to my friends in the USA.
KenyaThe service was amazing. They waited on me hand and foot. The hotel was extremely clean. The shower head was amazing. I loved that the room had a shower and a tub.
United States of AmericaVery nice hotel and some of the conference events were held there and very well run.
SwitzerlandOntbijt was ala-card and perfectly served with more than enough choice. All staff were very friendly and helpful. Rate for late check-out and early check-in was reasonable
NetherlandsIt was clean and well-run, and the staff were always pleasant and hospitable
NigeriaWifi, room service, food, personnel were very good. Room was clean and quiet.
South AfricaBreakfast was good. Staff are friendly and helpful. Simon goes out of his way to assist
United Arab EmiratesNice hotel and the staff were very friendly and accommodating
United KingdomIAM IHG platinum ambassador and I used to be in intercontinental nairobi and it is the first time for me in crown plaza Nairobi but it is good due to people that working there especially he man in reception desk ( I don't know his name that took the dollars from me and solve all problems to me and sure Mr Simon he is the best representer for the place .....
EgyptVery nice hotel! More then expected for this price! Loved it!
Russia
- What guests loved the most:
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Philip
Kenya
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Mahogony
United States of America
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Brian
Switzerland
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Simon
Netherlands
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C
Nigeria
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Frederic
South Africa
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Liezl
United Arab Emirates
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David
United Kingdom
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Abas
Egypt
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Russia
Categories:
Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager.
Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups.
Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.
See what guests loved the most:
- PPhilip
Kenya“There were only two business entities which gave me the best service in Kenya. Crowne plaza hotel and Khetia super market in Eldoret. With Crowne plaza was the best after I had gone through a bad hotel experience in Detroit Michigan which had a...” 
Mahogony
United States of America“The service was amazing. They waited on me hand and foot. The hotel was extremely clean. The shower head was amazing. I loved that the room had a shower and a tub.”
Brian
Switzerland“Very nice hotel and some of the conference events were held there and very well run.”
Simon
Netherlands“Ontbijt was ala-card and perfectly served with more than enough choice. All staff were very friendly and helpful. Rate for late check-out and early check-in was reasonable”
C
Nigeria“It was clean and well-run, and the staff were always pleasant and hospitable”
Frederic
South Africa“Wifi, room service, food, personnel were very good. Room was clean and quiet.”
Liezl
United Arab Emirates“Breakfast was good. Staff are friendly and helpful. Simon goes out of his way to assist”
David
United Kingdom“Nice hotel and the staff were very friendly and accommodating”
Abas
Egypt“IAM IHG platinum ambassador and I used to be in intercontinental nairobi and it is the first time for me in crown plaza Nairobi but it is good due to people that working there especially he man in reception desk ( I don't know his name that took...”- AAnonymous
Russia“Very nice hotel! More then expected for this price! Loved it!”
- How close is the hotel from Nairobi hospital?5 minutes (1.8 Km) from Nairobi Hospital.Answered on 15 February 2021
- Can maintenance review my room , check the hot water ( I like long very hot water showers) , check to be sure all things are working before I arrive ?Kindly send us a direct message. We shall be happy to attend to all your requests.Answered on 10 June 2021
- My flight lands June 16 at 00:20 . Should I start my booking June 16 ? Is there 24 hour reception and is there 24 hour room service?There is a 24-hour reception and room service. We shall be happy to welcome you into the hotel.Answered on 10 June 2021
- Our flight lands on 10th of August at 1:30 AM & we are looking to checkout at 12 PM of 10th itself, for which dates do you recommend we book the roomsHello good afternoon, kindly book from the 9th for early check in on the 10th.Answered on 13 July 2022
- Do I need a covid pcr test to stay in ur hotel after arriving from DubaiDear Sir/Madam, It is a requirement at the airport, you will be checked and cleared there and if all the details are good, then you will be given en..Answered on 19 March 2021
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Restaurant
Food: African, Local, International, European
- Toilet paper
- Towels
- Towels/Sheets (extra fee)
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Hairdryer
- Bathtub
- Shower
- Wardrobe or closet
- Outdoor furniture
- Sun deck
- BBQ facilitiesAdditional charge
- Terrace
- Dining table
- Electric kettle
- Refrigerator
- Socket near the bed
- Clothes rack
- AerobicsAdditional charge
- Game drivesAdditional charge
- Dining area
- Sitting area
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Coffee house on site
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Kids' mealsAdditional charge
- Special diet meals (on request)
- Snack bar
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Parking garage
- Accessible parking
- Invoice provided
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Outdoor play equipment for kids
- Board games/Puzzles
- Daily housekeeping
- Suit pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Carbon monoxide detector
- Shared lounge/TV area
- Hypoallergenic
- Designated smoking area
- Air conditioning
- Smoke-free property
- Wake-up service
- Tile/Marble floor
- Soundproof
- Laptop safe
- Packed lunches
- Carpeted
- Soundproof rooms
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Auditory guidance
- Visual aids (Braille)
- Bathroom emergency cord
- Lowered sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
- Opening times
- Open all year
- Adults only
- Heated pool
- Shallow end
- Pool/Beach towels
- Beach chairs/Loungers
- Fenced pool
- Locker rooms
- Personal trainer
- Fitness classes
- Fitness
- Full-body massage
- Hand massage
- Head massage
- Foot massage
- Neck massage
- Back massage
- Spa/Wellness packages
- Foot bath
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Hairstyling
- Hair coloring
- Haircut
- Pedicure
- Manicure
- Hair treatments
- Waxing services
- Facial treatments
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
- Sauna
- English
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Mercure Nairobi Upper Hill accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Mercure Nairobi Upper Hill of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Sauna is closed from Tue, Jan 25, 2022 until Tue, Mar 01, 2022
Fitness center is closed from Tue, Jan 25, 2022 until Tue, Mar 01, 2022
Spa/wellness center is closed from Tue, Jan 25, 2022 until Tue, Mar 01, 2022
Swimming pool #1: Closed from Tue, Jan 25, 2022 until Thu, Mar 31, 2022
FAQs about Mercure Nairobi Upper Hill
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Guests staying at Mercure Nairobi Upper Hill can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).
Breakfast option(s) include:
- Continental
- Full English/Irish
- Vegetarian
- Halal
- Gluten-free
- Buffet
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Room options at Mercure Nairobi Upper Hill include:
- Triple
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Mercure Nairobi Upper Hill has 1 restaurant:
- Restaurant
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Mercure Nairobi Upper Hill offers the following activities/services (charges may apply):
- Spa
- Fitness center
- Sauna
- Massage
- Aerobics
- Game drives
- Personal trainer
- Beauty services
- Swimming pool
- Facial treatments
- Locker rooms
- Waxing services
- Hair treatments
- Manicure
- Pedicure
- Haircut
- Hair coloring
- Hairstyling
- Body treatments
- Body scrub
- Body wrap
- Spa facilities
- Steam room
- Spa lounge/Relaxation area
- Foot bath
- Spa/Wellness packages
- Back massage
- Neck massage
- Foot massage
- Head massage
- Hand massage
- Full-body massage
- Fitness
- Fitness classes
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The prices at Mercure Nairobi Upper Hill may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Mercure Nairobi Upper Hill is 0.6 miles from the center of Nairobi.
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Check-in at Mercure Nairobi Upper Hill is from 2:00 PM, and check-out is until 11:00 AM.
