Nairobi Serena Hotel
Kenyatta Avenue,, 00100 Nairobi, Kenya – Excellent location - show map
Excellent location — rated 9.0/10! (score from 327 reviews)
Real guests • Real stays • Real opinions
Gorgeous hotel and grounds, helpful staff, delicious food
United Kingdom
Get the celebrity treatment with world-class service at Nairobi Serena Hotel
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Situated in the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness centre and spa. Guests can relax in a sun lounger beside the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colours and wooden furniture. They are equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is provided. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organise concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is provided upon request to Jomo Kenyatta Airport, only 13 km away. The Railways Golf Course is 3 km away and Nairobi National Park is within a 9 km drive.
Couples particularly like the location — they rated it 9.1 for a two-person trip.
- Outdoor swimming pool
- Airport shuttle
- Free WiFi
- Fitness centre
- Free parking
- Spa and wellness centre
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Good breakfast
Categories:
See what guests loved the most:
- Stephanie
United Kingdom“Gorgeous hotel and grounds, helpful staff, delicious food” 
Arina
Ireland“I recommend Serena Hotel for business meetings, where you can have productive conversations over a wonderful lunch or dinner. You can also stay in a safe and comfortable environment and exploring Nairobi and its surrounding areas – there is plenty...”
MirzaUnited Kingdom“Would have preferred a garden room as per our request at check in.”
Hotel surroundings
Restaurants1 restaurant on site
- Maghreb
- CuisineInternational
- AmbianceFamily friendly
- Dietary optionsHalal • Vegetarian • Gluten-free • Dairy-free
Facilities of Nairobi Serena HotelGreat facilities! Review score, 9.1
- Outdoor swimming pool
- Airport shuttle
- Free WiFi
- Fitness centre
- Free parking
- Spa and wellness centre
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Good breakfast
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
- Shower
- Wardrobe or closet
- City view
- Garden view
- View
- Outdoor fireplace
- Outdoor furniture
- Terrace
- Garden
- Electric kettle
- Socket near the bed
- Drying rack for clothing
- Clothes rack
- Children's playground
- Sofa
- Fireplace
- Seating Area
- Desk
- Flat-screen TV
- Cable channels
- Telephone
- TV
- Coffee house on site
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid meals
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Lockers
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
- Babysitting/child servicesAdditional charge
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Wake-up service
- Tile/marble floor
- Soundproofing
- Car hire
- Laptop safe
- Packed lunches
- Carpeted
- Soundproof rooms
- Lift
- Fan
- Barber/beauty shop
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
- Emergency cord in bathroom
- Lower bathroom sink
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
- Kids' pool
- Fitness
- Spa/wellness packages
- Spa lounge/relaxation area
- Spa facilities
- Sun umbrellas
- Sun loungers or beach chairs
- MassageAdditional charge
- Spa and wellness centre
- Fitness centre
- SaunaAdditional charge
- English
- French
- Italian
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Cash
Nairobi Serena Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Nairobi Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
FAQs about Nairobi Serena Hotel
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The prices at Nairobi Serena Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Room options at Nairobi Serena Hotel include:
- Double
- Suite
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Nairobi Serena Hotel has 1 restaurant:
- Maghreb
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Guests staying at Nairobi Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.8).
Breakfast option(s) include:
- Continental
- Full English/Irish
- Vegetarian
- Halal
- Gluten-free
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Check-in at Nairobi Serena Hotel is from 12:00, and check-out is until 10:00.
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Nairobi Serena Hotel offers the following activities / services (charges may apply):
- Spa and wellness centre
- Fitness centre
- Sauna
- Massage
- Children's playground
- Spa facilities
- Swimming Pool
- Spa/wellness packages
- Spa lounge/relaxation area
- Fitness
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Nairobi Serena Hotel is 1,050 yards from the centre of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.
