Nairobi Serena Hotel
Kenyatta Avenue,, 00100 Nairobi, Kenya – Excellent location - show map
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Get the celebrity treatment with world-class service at Nairobi Serena Hotel
Situated in the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness centre and spa. Guests can relax in a sun lounger beside the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colours and wooden furniture. They are equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is provided. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organise concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is provided upon request to Jomo Kenyatta Airport, only 13 km away. The Railways Golf Course is 3 km away and Nairobi National Park is within a 9 km drive.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- Outdoor swimming pool
- Airport shuttle
- Free WiFi
- Fitness centre
- Free parking
- Spa and wellness centre
- Restaurant
- Tea/coffee maker in all rooms
- Bar
Property practices
Categories:
Guests who stayed here loved
- Jeanine
Democratic Republic of Congo“The buffet menu in general is gorgeous and multicultural. The waiterss, staff in general are very kind and helpfull. It creates curisoity to come back . The hairdresser in the hotel and the spa is just miraculous ,especially for black hair and spa...” - Dunkley
United States“All the staff was very pleasant, polite and welcoming! They went above and beyond to make sure my stay was comfortable and memorable. I would highly recommend this property to other visitors!” 
Harpal
Germany“I am using Serena for my stays in Nairobi since 1999. It is still the best hotel for me but unfortunately the professionalism and service has gone down a little bit.”
Hotel surroundings
Restaurants1 restaurant on site
- Maghreb
- CuisineInternational
- AmbianceFamily friendly
- Dietary optionsHalal • Vegetarian • Gluten-free • Dairy-free
Facilities of Nairobi Serena HotelGreat facilities! Review score, 9.1
- Outdoor swimming pool
- Airport shuttle
- Free WiFi
- Fitness centre
- Free parking
- Spa and wellness centre
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
- Shower
- Wardrobe or closet
- City view
- Garden view
- View
- Outdoor fireplace
- Outdoor furniture
- Terrace
- Garden
- Coffee machine
- Electric kettle
- Socket near the bed
- Drying rack for clothing
- Clothes rack
- Children's playground
- Seating Area
- Desk
- Flat-screen TV
- Cable channels
- Telephone
- TV
- Coffee house on site
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid meals
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Tea/Coffee maker
- Invoice provided
- Lockers
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
- Babysitting/child servicesAdditional charge
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Wake-up service
- Tile/marble floor
- Soundproofing
- Car hire
- Laptop safe
- Packed lunches
- Carpeted
- Soundproof rooms
- Lift
- Barber/beauty shop
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
- Emergency cord in bathroom
- Lower bathroom sink
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
- Kids' pool
- Fitness
- Spa/wellness packages
- Spa lounge/relaxation area
- Spa facilities
- Sun umbrellas
- Sun loungers or beach chairs
- MassageAdditional charge
- Spa and wellness centre
- Fitness centre
- SaunaAdditional charge
- English
- French
- Italian
House rulesNairobi Serena Hotel takes special requests - add in the next step!
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine printNeed-to-know information for guests at this property
Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are required
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Nairobi Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
FAQs about Nairobi Serena Hotel
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Nairobi Serena Hotel offers the following activities / services (charges may apply):
- Spa and wellness centre
- Fitness centre
- Sauna
- Massage
- Children's playground
- Spa facilities
- Swimming Pool
- Spa/wellness packages
- Spa lounge/relaxation area
- Fitness
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Nairobi Serena Hotel has 1 restaurant:
- Maghreb
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Check-in at Nairobi Serena Hotel is from 12:00, and check-out is until 10:00.
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The prices at Nairobi Serena Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Room options at Nairobi Serena Hotel include:
- Double
- Suite
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Guests staying at Nairobi Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).
Breakfast option(s) include:
- Buffet
- À la carte
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Nairobi Serena Hotel is 1,050 yards from the centre of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.
