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In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colors and wood furniture. They come equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is available. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organize concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is available upon request to Jomo Kenyatta Airport, only 8 miles away. The Railways Golf Course is 2 miles away and Nairobi National Park is within a 6 miles drive.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Buffet

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
or
2 twin beds
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
1 full bed
or
2 twin beds
1 queen bed
1 full bed
or
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
9.0
Cleanliness
9.3
Comfort
9.3
Value for money
8.3
Location
9.0
Free Wifi
8.6
High score for Nairobi
Select topics to read reviews:

See what guests loved the most:

  • Nimco
    Kenya Kenya
    The rooms were stuffy and by the changed me of adults rates and gave single room when I ask I was told there's no other room
  • Anthony
    United States of America United States of America
    Very good hotel with a very nice pool area. Our room was clean and comfortable
  • Kwasi
    United States of America United States of America
    Awesome and friendly staff! It’s a cosy and beautiful hotel with appropriate attention to every fine detail.

Hotel area info

Restaurants
1 Restaurant On Site

  • Maghreb
    • Cuisine
      International
    • Ambience
      Family-friendly
    • Dietary options
      Halal • Vegetarian • Gluten-free • Dairy-free

Amenities of Nairobi Serena Hotel
Great facilities! Review score, 9

Most popular amenities
  • Outdoor swimming pool
  • Airport shuttle
  • Free Wifi
  • Fitness center
  • Free parking
  • Spa
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
View
  • City view
  • Garden view
  • View
Outdoors
  • Outdoor fireplace
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Playground
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Front Desk Services
    • Invoice provided
    • Lockers
    • Concierge
    • Baggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk
    Entertainment & Family Services
    • Babysitting/Child services
      Additional charge
    Cleaning Services
    • Daily housekeeping
    • Suit press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
      Additional charge
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safe
    General
    • Shuttle service
      Additional charge
    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Tile/Marble floor
    • Soundproof
    • Car rental
    • Laptop safe
    • Packed lunches
    • Carpeted
    • Soundproof rooms
    • Elevator
    • Hair/Beauty salon
    • Ironing facilities
    • Facilities for disabled guests
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    • Room service
    Accessibility
    • Bathroom emergency cord
    • Lowered sink
    • Toilet with grab rails
    • Wheelchair accessible
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
      Spa
      • Kids' pool
      • Fitness
      • Spa/Wellness packages
      • Spa lounge/Relaxation area
      • Spa facilities
      • Beach umbrellas
      • Beach chairs/Loungers
      • Massage
        Additional charge
      • Spa
      • Fitness center
      • Sauna
        Additional charge
      Languages Spoken
      • English
      • French
      • Italian

      House rules
      Nairobi Serena Hotel takes special requests – add in the next step!

      Check-in
      From 12:00 to 23:30
      Guests are required to show a photo ID and credit card at check-in.
      You need to let the property know what time you'll be arriving in advance.
      Check-out
      From 00:00 to 10:00
      Cancellation/ prepayment
      Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
      Children & Beds

      Child policies

      Children of all ages are welcome.

      To see correct prices and occupancy info, add the number and ages of children in your group to your search.

      Crib and extra bed policies

      13+ years
      Extra bed upon request
      $100 per person, per night

      Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

      The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

      All cribs and extra beds are subject to availability.

      No age restriction
      There's no age requirement for check-in
      Pets
      Pets are not allowed.
      Accepted payment methods
      American ExpressVisaMastercardMaestroCash

      The fine print
      Must-know information for guests at this property

      Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are required

      Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

      Please inform Nairobi Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

      Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

      In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

      In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

      Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

      Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

      Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

      FAQs about Nairobi Serena Hotel

      • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

      • Check-in at Nairobi Serena Hotel is from 12:00 PM, and check-out is until 10:00 AM.

      • The prices at Nairobi Serena Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

      • Room options at Nairobi Serena Hotel include:

        • Double
        • Suite

      • Nairobi Serena Hotel offers the following activities/services (charges may apply):

        • Spa
        • Fitness center
        • Sauna
        • Massage
        • Playground
        • Spa facilities
        • Swimming pool
        • Spa/Wellness packages
        • Spa lounge/Relaxation area
        • Fitness

      • Guests staying at Nairobi Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.6).

        Breakfast option(s) include:

        • Buffet
        • À la carte

      • Nairobi Serena Hotel has 1 restaurant:

        • Maghreb

      • Nairobi Serena Hotel is 3,100 feet from the center of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.