Friendliest staff

Sarah 오스트레일리아

The staff were exceptional! Very kind and the best service we’ve had in Kenya. Stella, Benjamin and Peter are so attentive and helped ensure we have the best time possible in Mombasa. The kitchen staff you very helpful and knowledgeable. We were greeted with cool face clothes upon our arrival which was a treat after a long travel day. Wifi was consistent and able to make a video call. Have already recommended to a friend who will be passing through.

Michelle 캐나다

Staff, service level, and food are all exceptional. Their guest relationship Managers go the extra mile to make the stay perfect. I was serviced by Yvollene, who is best at customer service. I will definitely return again and will happily recommend to others visiting Mimbasa.

Salam 케냐

First class hospitality!

Ha 우간다

Extremely friendly, hospitable and efficient staff!

Av 폴란드

Excellent staff who bent over backwards to make everything right. Ride from the airport was quite chaotic with traffic and the driver didn't want the aircon on as it used petrol. Not a hotel employee but was organized by the hotel. Hotel apologized. First night room was noisy as hotel is next door to a Mosque and we were right beside the lift, so we got upgraded for the next night. So so much better. Hotel then gave us complimentary upgraded trip (flas van).back to the airport. They couldn't do enough to try to make everything perfect. Room service food was also very good.

Janine 뉴질랜드

Location in citycenter, very helpfull staff and fantastic food//Team Sweden

Mats 스웨덴

Really appreciate the help of the customer relations staff specially Ms Laureen, she gave us a superb service But in general the overall service was great

Patrick 모리셔스

Staff were exceptionally friendly. Yvonne, Lauren and others went out of their way to be helpful.

Robert 인도네시아

I want to express my gratitude to the hostess and the team at the reception. They were very friendly and very helpful. Excellent service. I hope they get a raise after this message :)

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