It may be the hotel that provides best service among the hotels i have stayed in so far

Fatih Turkey

The staff was really nice and they gave us service for celebrating our engagement engagement and a birthday.

Rebecca South Korea

I liked that the property is in Gangnam, and right across the street from a Temple. Additionally there’s tons of shopping centers and malls within walking distance of the hotel. I love that the property is connected to the COEX Mall and an aquarium. My husband loved that a casino is connected to the hotel. Lastly, the staff was great and very accommodating. We had issues with a room next to ours with guests who were highly intoxicated and had no regard for other guests. The drunk guests were obnoxiously loud and even after management told them to be quiet, they didn’t care. Because the unruly drunk guests continued to cause a ruckus, management upgraded us to a nicer room away from the discourteous guests. Albeit the issues we had, I highly recommend this hotel for its 5-star service, delicious buffets and exquisite afternoon tea!

Maria United States of America

It was a very clean and well maintained hotel. The staffs were very kind and polite, and responded promptly. Breakfast was really good too. i stayed here for 7 days and didn’t really have any issues during my stay. The hotel price was pretty reasonable as well compared to other 5 star hotels.

Lily United States of America

The location was great. However, cab drivers seem to get confused with the other intercontinental on the other side. Right under the hotel is the Coex mall which had lots of places to go on a rainy day.

David United States of America

I liked that the property was connected to a mall and close to other attractions in Seoul. The staff spoke enough English, and we were assisted by a guy named John, who was super nice. My family and I arrived late at night to check in and the staff was very helpful. The view from our hotel room was nice and the bed and pillows were soft enough. The hotel room was cozy and comfortable. I got a massage and facial and it was very nice and relaxing. The services are comparable to the U.S. which was a plus! The spa staff was super professional and friendly. I definitely enjoyed my time at the Spa.

Maria United States of America

The location is good for shopping and lots of good restaurants. Clean room. And swimming pool and sauna was great. Breakfast buffet was really good.

Heekyung South Korea

The courtesy and assistance extended by the hotel staff, was greatly appreciated, they were all impeccable. Everyone from reception, bell captain, concierge, and waiters and waitresses, and chefs at the breakfast buffet were helpful and extremely polite. Loved the gym and the swimming pool - facilities were very clean and well maintained. Location to the temple and royal tombs, chose from the wide range of public transport options available to get around.

Vivien South Korea

The bed was amazingly soft compared to the other hotels in Korea. The pool and gym were included. Even though I didn't get a chance to use those facilities, it was great that it was an option. I also loved the view from my room. All of the staff were helpful and kind. They also spoke great English and were able to assist me if I had a question.

Shanice South Korea

I was worried about the carpet flooring but it was very well cleaned. We were assured that the hotel was sanitized thoroughly in response to COVID-19. The beds were very comfortable and I had an excellent time relaxing.

Trang United States of America