Hotel Palm Heights

Beachfront · Private beach

747 West Bay Road, KY1-1110 George Town, Cayman Islands – Excellent location - show map

Excellent location — rated 9.8/10! (score from 25 reviews)

Real guests • Real stays • Real opinions

9.6
Exceptional
25 reviews

I was a solo traveler and celebrated my 40th Birthday at Palm Heights Grand Cayman from Mar 8th - Mar 12. Palm Heights is set in a tropical paradise and felt like I experienced heaven on earth. The entire Palm Heights family made my Birthday week memorable. They exceeded my expectations and I am looking forward to returning very soon. A special thanks to Daniel, Carla, Maria, Bambi, RoseMarie, Kemka (Photographer), Jake (Chef), Kristina (Massage therapist), Raveena, Akai, Adonis and Francios.

Articia United States

fabulous location right on the beach. beautiful bedroom with an amazing view will definately come back. staff very friendly especially the front desk

Annabel United Kingdom

Super staff! Kevin, Maria, Samantha were the best I have ever experienced!!

Arthur United States

Perfect!!! The property is located at just the right spot on the 7 mile beach. The staff is outstanding and the services offered are great. Room service and customer service is a solid 10. The onsite restaurant, Tillies is good for breakfast, lunch or dinner. A good menu and selection of foods. Overall, the stay was great. We will return and I will recommend to other travelers. Thanks so much.

Huskertravelers United States

Great place very relaxing excellent service!! The staff very friendly!!

Carlos United States

Staff was amazing (and I am picky). The facilities were Uber Clean. The location is fabulous. The water is paradise.

Randall United States

Staff was very friendly! Property was well taken care of! Food at Tillies was very good. Menu was a bit limited but the food was good. Would recommend to others!

Robert United States

Property is very nice, ocean front rooms are spectacular! easy access to SMB, nice service, clean rooms, friendly staff especially Paola at front desk very helpful and lovely, ahmin ( bellman) and theo at the beach side. We’ll definitely coming back!

T United States

Todo. La ubicación, la atención del personal, el restaurante, la buena calidad de todo en las habitaciones. El que todas tengan vista al mar. La playa, tranquila, espaciosa y perfecta. Su cercanía a supermercado y a Camana Bay.

Andres Argentina

The staff was helpful and courteous and the grounds were beautiful and immaculate. Beach was clean and wonderful. Breakfast was great, fish tacos was also good.

Lady United States
9.6
Exceptional
25 reviews
  • What guests loved the most:

    • “I was a solo traveler and celebrated my 40th Birthday at Palm Heights Grand Cayman from Mar 8th - Mar 12. Palm Heights is set in a tropical paradise and felt like I experienced heaven on earth. The entire Palm Heights family made my Birthday week memorable. They exceeded my expectations and I am looking forward to returning very soon. A special thanks to Daniel, Carla, Maria, Bambi, RoseMarie, Kemka (Photographer), Jake (Chef), Kristina (Massage therapist), Raveena, Akai, Adonis and Francios.”

    Articia United States

    “fabulous location right on the beach. beautiful bedroom with an amazing view will definately come back. staff very friendly especially the front desk”

    Annabel United Kingdom

    “Super staff! Kevin, Maria, Samantha were the best I have ever experienced!!”

    Arthur United States

    “Perfect!!! The property is located at just the right spot on the 7 mile beach. The staff is outstanding and the services offered are great. Room service and customer service is a solid 10. The onsite restaurant, Tillies is good for breakfast, lunch or dinner. A good menu and selection of foods. Overall, the stay was great. We will return and I will recommend to other travelers. Thanks so much.”

    Huskertravelers United States

    “Great place very relaxing excellent service!! The staff very friendly!!”

    Carlos United States

    “Staff was amazing (and I am picky). The facilities were Uber Clean. The location is fabulous. The water is paradise.”

    Randall United States

    “Staff was very friendly! Property was well taken care of! Food at Tillies was very good. Menu was a bit limited but the food was good. Would recommend to others!”

    Robert United States

    “Property is very nice, ocean front rooms are spectacular! easy access to SMB, nice service, clean rooms, friendly staff especially Paola at front desk very helpful and lovely, ahmin ( bellman) and theo at the beach side. We’ll definitely coming back!”

    T United States

    “Todo. La ubicación, la atención del personal, el restaurante, la buena calidad de todo en las habitaciones. El que todas tengan vista al mar. La playa, tranquila, espaciosa y perfecta. Su cercanía a supermercado y a Camana Bay.”“0”

    Translating... - Show original Show translation
    Andres Argentina

    “The staff was helpful and courteous and the grounds were beautiful and immaculate. Beach was clean and wonderful. Breakfast was great, fish tacos was also good.”

    Lady United States

Categories:

  • Staff9.5
  • Facilities 9.7
  • Cleanliness 9.8
  • Comfort 9.7
  • Value for money8.8
  • Location9.8
  • Free WiFi7.5
High score for George Town

Get the celebrity treatment with world-class service at Palm Heights

Palm Heights features a restaurant, free bikes, a bar and garden in George Town. This 5-star hotel offers a private beach area, room service and free WiFi. The hotel has an outdoor swimming pool, fitness centre, evening entertainment and a 24-hour front desk.

All guest rooms in the hotel are fitted with a coffee machine. The rooms have air conditioning and a TV, and some rooms at Palm Heights have a balcony. All rooms will provide guests with a minibar.

Guests at the accommodation can enjoy a à la carte or a Full English/Irish breakfast.

Palm Heights offers 5-star accommodation with a hot tub and sun terrace. Activities such as hiking, snorkelling, cycling can be enjoyed in the surroundings, and guests can relax along the beachfront.

Seven Mile Beach is a few steps from the hotel, while Stringay city is 2.7 miles from the property.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Palm Heights has been welcoming Booking.com guests since 21 Nov 2018.

Distance in property description is calculated using © OpenStreetMap

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Most popular facilities

2 swimming pools
Beachfront
Free WiFi
Free parking
Fitness centre
Non-smoking rooms
Bar

Currency exchange: Need local currency? This property offers currency exchange on site.

Property highlights

Top location: Highly rated by recent guests (9.8)

Breakfast info

Full English/Irish, Vegetarian, Vegan, Gluten-free, American

FREE parking!

Saved to 344 lists

Availability

When would you like to stay at Palm Heights?

Sorry, reservations for more than 90 nights are not possible.

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Approximate prices in GBP for a 1-night stay
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Sleeps Room type Price
Max adults: 2. Max children: 2
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Max adults: 2
Junior Suite with Sea View
  • 1 extra-large double bed
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Max adults: 2. Max children: 1
Junior Suite with Ocean View
  • 1 extra-large double bed
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Max adults: 2. Max children: 1
Junior Suite with Terrace
  • 1 extra-large double bed
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Max adults: 2
King Suite with Ocean View
  • 1 extra-large double bed
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Max adults: 2. Max children: 1
King Suite with Sea View
  • 1 extra-large double bed
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Max adults: 6. Max children: 2
Two-Bedroom Suite
  • Bedroom 1: 1 extra-large double bed
  • Bedroom 2: 2 large double beds
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Max adults: 4
Superior Suite
  • Bedroom 1: 1 extra-large double bed
  • Bedroom 2: 1 extra-large double bed
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Max adults: 4. Max children: 2
Superior Suite with Sea View
  • Bedroom 1: 1 extra-large double bed
  • Bedroom 2: 1 extra-large double bed
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Max adults: 4
Executive Suite
  • Bedroom 1: 1 extra-large double bed
  • Bedroom 2: 1 extra-large double bed
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Max adults: 4. Max children: 3
Presidential Suite
  • Bedroom 1: 1 extra-large double bed
  • Bedroom 2: 1 extra-large double bed
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Max adults: 2
Suite
  • 1 extra-large double bed
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Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose Palm Heights

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English
Closest beach
  • Seven Mile Beach

    Seven Mile Beach

    8.9 Fabulous beach
    40 yards from property

Guest reviews

9.6
Exceptional · 25 reviews
Read all reviews
Categories:
  • Staff9.5
  • Facilities 9.7
  • Cleanliness 9.8
  • Comfort 9.7
  • Value for money8.8
  • Location9.8
  • Free WiFi7.5
High score for George Town

Select topics to read reviews:

See what guests loved the most:

  • Articia United States

    “I was a solo traveler and celebrated my 40th Birthday at Palm Heights Grand Cayman from Mar 8th - Mar 12. Palm Heights is set in a tropical paradise and felt like I experienced heaven on earth. The entire Palm Heights family made my Birthday week memorable. They exceeded my expectations and I am looking forward to returning very soon. A special thanks to Daniel, Carla, Maria, Bambi, RoseMarie, Kemka (Photographer), Jake (Chef), Kristina (Massage therapist), Raveena, Akai, Adonis and Francios.”

  • Annabel United Kingdom

    “fabulous location right on the beach. beautiful bedroom with an amazing view will definately come back. staff very friendly especially the front desk”

  • Arthur United States

    “Super staff! Kevin, Maria, Samantha were the best I have ever experienced!!”

  • Huskertravelers United States

    “Perfect!!! The property is located at just the right spot on the 7 mile beach. The staff is outstanding and the services offered are great. Room service and customer service is a solid 10. The onsite restaurant, Tillies is good for breakfast, lunch or dinner. A good menu and selection of foods. Overall, the stay was great. We will return and I will recommend to other travelers. Thanks so much.”

  • Carlos United States

    “Great place very relaxing excellent service!! The staff very friendly!!”

  • Randall United States

    “Staff was amazing (and I am picky). The facilities were Uber Clean. The location is fabulous. The water is paradise.”

  • Robert United States

    “Staff was very friendly! Property was well taken care of! Food at Tillies was very good. Menu was a bit limited but the food was good. Would recommend to others!”

  • T United States

    “Property is very nice, ocean front rooms are spectacular! easy access to SMB, nice service, clean rooms, friendly staff especially Paola at front desk very helpful and lovely, ahmin ( bellman) and theo at the beach side. We’ll definitely coming back!”

  • Andres Argentina

    “Todo. La ubicación, la atención del personal, el restaurante, la buena calidad de todo en las habitaciones. El que todas tengan vista al mar. La playa, tranquila, espaciosa y perfecta. Su cercanía a supermercado y a Camana Bay.”“0” 

    Translating... - Show original Show translation
  • Lady United States

    “The staff was helpful and courteous and the grounds were beautiful and immaculate. Beach was clean and wonderful. Breakfast was great, fish tacos was also good.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Does the 2 bedroom suite have 2 separate bathrooms as well?
    Hello, yes that is correct!
    Answered on 29 October 2019
  • Do they have laundry facilities.
    Thank you for contacting us with your queries! Please note that we do offer laundry services for a small fee. We have a partnership with the best company on island.
    Asked about: King Suite with Ocean View • Answered on 26 October 2019
  • Is your private beach next to the property or do I need to use a means of transportation to go there?
    Thank you for reaching us! Our property is located right on the beach with the most astonishing views.
    Answered on 26 October 2019
  • When is the best time to visit your property for the perfect beach holiday?
    Thank you for contacting us! Please note that we are nestled in the best spot of seven mile beach. Any time is the perfect time for staying with us!
    Answered on 26 October 2019
  • are there refrigerators in the penthouse suites ?
    Dear Guest, Kindly note that the suites are equipped with two fridges. One of the fridges have Detox drinks and the second one Retox drinks. Best, Palm Heights Family.
    Answered on 12 March 2020

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Excellent location - show map
Restaurants & cafes
  • Restaurant Decker's
    0 miles
Beaches in the neighbourhood
  • Seven Mile Beach
    40 yards
  • Boatswains Beach
    4.3 miles
  • West Bay Beach
    4.5 miles
  • Spotts Beach
    6 miles
Closest airports
  • Owen Roberts International Airport
    2.7 miles
How to get to Palm Heights from Owen Roberts International Airport
    Taxi
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
3 restaurants on site

    Tillies

    Cuisine: Caribbean, Seafood, Local

    Open for: Breakfast, Brunch, Lunch, Dinner, Cocktail hour

    Menu: À la carte

    Coconut Club

    Cuisine: Caribbean, Local

    Menu: À la carte

    Paradise Pizza

    Cuisine: Pizza

    Open for: Lunch, Dinner

    Menu: À la carte

Facilities of Palm Heights

Most popular facilities

2 swimming pools
Beachfront
Free WiFi
Free parking
Fitness centre
Non-smoking rooms
Bar
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Terrace
  • Garden
Pets
Pets are allowed. No extra charges.
Activities
  • Aerobics Off-site Additional charge
  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture Additional charge
  • Happy hour Additional charge
  • Beach
  • Evening entertainment
  • Water sport facilities on site
  • Nightclub/DJ
  • Bikes available (free)
  • Snorkelling
  • Horse riding Off-site Additional charge
  • Diving Off-site Additional charge
  • Cycling Off-site
  • Hiking
  • Canoeing
  • Windsurfing Additional charge
  • Table tennis
  • Fishing Off-site Additional charge
  • Golf course (within 3 km) Additional charge
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible at a location nearby (reservation is not needed).
  • Accessible parking
  • Street parking
  • Secured parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Board games/puzzles
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Pet bowls
  • Pet basket
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Auditory guidance
  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 - outdoor Free!
  • Open all year
  • All ages welcome
  • Heated pool
Pool 2 - outdoor Free!
  • Open all year
  • All ages welcome
Wellness
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage Additional charge
  • Couples massage Additional charge
  • Back massage Additional charge
  • Spa/wellness packages
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Pool/beach towels
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
Languages spoken
  • English
  • Spanish
  • French
  • Italian
  • Russian
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Palm Heights takes special requests - add in the next step!

Check-in

16:00 - 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 150 is required on arrival. That's about 120.32GBP. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children aged 18 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3+ years
Extra bed upon request
US$25 per person, per night

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Mastercard Visa Discover American Express Palm Heights accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please inform Palm Heights in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of USD 150 is required on arrival. That's about 120.32GBP. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Palm Heights

  • Palm Heights offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Massage
    • Cycling
    • Hiking
    • Snorkelling
    • Table tennis
    • Diving
    • Fishing
    • Canoeing
    • Windsurfing
    • Golf course (within 3 km)
    • Evening entertainment
    • Beachfront
    • Back massage
    • Live sport events (broadcast)
    • Private beach area
    • Tour or class about local culture
    • Fitness
    • Aerobics
    • Horse riding
    • Personal trainer
    • Bikes available (free)
    • Beach
    • Spa/wellness packages
    • Happy hour
    • Yoga classes
    • Water sport facilities on site
    • Couples massage
    • Live music/performance
    • Nightclub/DJ
    • Full body massage
    • Fitness classes

  • Check-in at Palm Heights is from 16:00, and check-out is until 12:00.

  • Guests staying at Palm Heights can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • À la carte

  • Palm Heights has 3 restaurants:

    • Tillies
    • Coconut Club
    • Paradise Pizza

  • From the nearest airport, you can get to Palm Heights by:

    • Taxi 15min

  • Palm Heights is 2.9 miles from the centre of George Town.

  • The following parking options are available to guests staying at Palm Heights (subject to availability):

    • Parking
    • Secured parking
    • Street parking
    • Accessible parking
    • Free parking

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Palm Heights on this page.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Palm Heights include:

    • Double
    • Suite

  • The prices at Palm Heights may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.