About this property

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Ritz-Carlton Company, L.L.C
Hotel chain/brand
The Ritz-Carlton Company, L.L.C

Property highlights

    • Top Location: Highly rated by recent guests (9.4)

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Continental

    • Free private parking available at the hotel

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

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Sustainability

This property has 1 third-party sustainability certification.
  • Green Key (FEE)
    Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Ideal
    United Arab Emirates United Arab Emirates
    Dear Ritz-Carlton Almaty Team, Warm greetings, I would like to sincerely thank you for the outstanding hospitality during my recent stay at The Ritz-Carlton, Almaty. From the moment I arrived until my departure, everything was handled with...
  • Bella
    Seychelles Seychelles
    The staff were very nice. The cleaning lady Gul'zhan was very attentive, reacted quickly to my requests and overall took a good care of my needs, so thanks to her.
  • Mutlaq
    Saudi Arabia Saudi Arabia
    the service, location, team, breakfast, cleaning service, and hospitality
  • Akbota
    Kazakhstan Kazakhstan
    the manager Lia was amazing, She made my stay very pleasant
  • Aleksandr
    United Arab Emirates United Arab Emirates
    super, a really good service, food and room. the best
  • Enes
    Croatia Croatia
    Very clean, the staff is very friendly and professional, they know how to please their guests, the rooms are well maintained throughout the stay. Highly recommended.
  • Sandeep
    India India
    Location, facilities, room and staff were all excellent.
  • Rashi
    India India
    It is a beautiful hotel. They really made our stay memorable by not only upgrading us but also celebrating my Son's birthday in a beautiful way. Thank you to the full team
  • Daniel
    United Arab Emirates United Arab Emirates
    If you wish to stay in the best hotel in Almaty, this is the one. I would recomend go for a City view for a general feeling of the city. The shopping center and a few extremely nice restaurants are just below. Brunch place would be Caffeteria and...
  • Juhi
    India India
    We booked into the Ritz Carlton because it's supposed to be the best property in Almaty but we were surprised to see that it is literally a few floors in a building. Coming from India, we are used to sprawling properties for 5 star hotels and this...

Hotel area info

Restaurants

2 Restaurants On Site
  • VISTA
    • Cuisine
      Italian • Russian • International
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Halal • Vegetarian
  • SEVEN Bar and Restaurant
    • Cuisine
      Steakhouse • International
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegetarian

House rules

The Ritz-Carlton, Almaty takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 15 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
KZT 15,000 per child, per night
Crib upon request
Free
4+ years
Extra bed upon request
KZT 15,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Ritz-Carlton, Almaty of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.