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  6. Cinnamon Citadel Kandy (Hotel) (Sri Lanka) Deals

  • Info & prices
  • Amenities
  • House rules
  • The fine print
  • Guest reviews (769)

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Read more
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We Price Match

Hotel Cinnamon Citadel Kandy

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step. Airport shuttle
Cinnamon Citadel Kandy

Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.4
Very Good
769 reviews
  • Facilities

    8.5

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Value for money

    8.3

  • Location

    8.5

  • Total

    8.4

  • Free WiFi

    8.2

Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic

Chinthaka Sri Lanka

We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions followed ensuring the guests are safe. I ordered a Black Forest Gateaux and the Executive pastry chef Dushmantha made it very fresh and deliciously which we loved very much. He is an outstanding person who does beyond to make sure that we are satisfied with their service. We are delighted and grateful to the whole staff who made a memorable stay for us. We will definitely book again and will recommend to our friends and relatives too.

Gayathri Sri Lanka

Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds

Tharindu Sri Lanka

It was nice place to relax and enjoy delicious foods. All were set good and clean. Good service and specially have to mention about mr. Jayantha Kumara who gave us, ( to my mom) a exceptional service. Thanks. My next stay in Kandy would be the cinnamon citadel for sure.

Don Canada

Beautiful view along the river. Excellent breakfast with a lot of options - both Western and local. Friendly staff.

Brian Hong Kong

I loved the room we stayed it which opened to the garden and view of the lovely river

Shriya India

Fantastic hotel - excellent value. Beautiful room and bathroom. Lots of different areas to sit and eat, drink and relax. Lovely pool with poolside service. Totally 5 star for 3 star price. Highly recommend. All the staff were so friendly and helpful. I would definitely go back it was the best thing about Kandy.

Donna United Kingdom

The pool and bar area were nice to hang out. They gave us an upgrade for our honeymoon which was really nice and we really appreciated. The staff was really friendly and attentive.

Andrea Peru

We loved the food at the restaurant. The chef, Mr. Pathmasiri, was extremely nice and talented. My son, whom wants to be a chef, really appreciated him coming to speak with us. Great service!

Tasha Mexico

Excellent picturesque location, great dining and breakfast. Comfortable room. Nice bar and pricing

Gleb Russia

Staff

8.7
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A view of the pool at Cinnamon Citadel Kandy or nearby
A bed or beds in a room at Cinnamon Citadel Kandy
A seating area at Cinnamon Citadel Kandy
A restaurant or other place to eat at Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy

8.4
Very Good
769 reviews
  • 8.7

    Staff

  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Room sizes
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    On-site restaurant
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • What guests loved the most:
  • “Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic”
    Chinthaka Chinthaka Sri Lanka Sri Lanka
  • “We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing.”
    Gayathri Gayathri Sri Lanka Sri Lanka
  • “Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds”
    Tharindu Tharindu Sri Lanka Sri Lanka
  • “It was nice place to relax and enjoy delicious foods. All were set good and clean. Good service and specially have to mention about mr. Jayantha Kumara who gave us, ( to my mom) a exceptional service....”
    Don Don Canada Canada
  • “Beautiful view along the river. Excellent breakfast with a lot of options - both Western and local. Friendly staff.”
    Brian Brian Hong Kong Hong Kong
  • “I loved the room we stayed it which opened to the garden and view of the lovely river”
    Shriya Shriya India India
  • “Fantastic hotel - excellent value. Beautiful room and bathroom. Lots of different areas to sit and eat, drink and relax. Lovely pool with poolside service. Totally 5 star for 3 star price.”
    Donna Donna United Kingdom United Kingdom
  • “The pool and bar area were nice to hang out. They gave us an upgrade for our honeymoon which was really nice and we really appreciated. The staff was really friendly and attentive.”
    Andrea Andrea Peru Peru
  • “We loved the food at the restaurant. The chef, Mr. Pathmasiri, was extremely nice and talented. My son, whom wants to be a chef, really appreciated him coming to speak with us. Great service!”
    Tasha Tasha Mexico Mexico
  • “Excellent picturesque location, great dining and breakfast. Comfortable room. Nice bar and pricing”
    Gleb Gleb Russia Russia

One of our top picks in Kandy. Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.

Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.

Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.

Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

We speak your language!

Cinnamon Citadel Kandy has been welcoming Booking.com guests since Mar 25, 2011

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Brilliant!

Most popular amenities

Free WiFi
Airport shuttle
Free parking
Restaurant
Non-smoking rooms
Room service
Tea/Coffee Maker in All Rooms
Bar

Good for couples – they rated the facilities 8.6 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

낍 Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Continental, Vegetarian, Asian, American, Buffet

끸 Free parking available at the hotel

Saved to 5121 lists

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Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. We recommend booking an option with free cancellation in case your travel plans change. Read more

Availability

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  • 1 full bed
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  • 1 full bed
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Superior Garden Terrace
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  • 2 twin beds
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Superior Double or Twin Room with Lake View
  • 1 full bed
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Weekday Offer: Superior Room (25% off F&B, Early check-in (11am) & Late check out (3pm) - subject to availability
  • 1 queen bed
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7 properties in Kandy like Cinnamon Citadel Kandy were booked in the last 12 hours

Guest reviews

8.4
Very Good
769 reviews
Read more

Select topics to read reviews:

See what guests loved the most:

  • Chinthaka Sri Lanka

    “Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic ”

  • Gayathri Sri Lanka

    “We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions followed ensuring the guests are safe. I ordered a Black Forest Gateaux and the Executive pastry chef Dushmantha made it very fresh and deliciously which we loved very much. He is an outstanding person who does beyond to make sure that we are satisfied with their service. We are delighted and grateful to the whole staff who made a memorable stay for us. We will definitely book again and will recommend to our friends and relatives too.” Read more

  • Tharindu Sri Lanka

    “Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds”

  • Don Canada

    “It was nice place to relax and enjoy delicious foods. All were set good and clean. Good service and specially have to mention about mr. Jayantha Kumara who gave us, ( to my mom) a exceptional service. Thanks. My next stay in Kandy would be the cinnamon citadel for sure. ” Read more

  • Brian Hong Kong

    “Beautiful view along the river. Excellent breakfast with a lot of options - both Western and local. Friendly staff. ”

  • Shriya India

    “I loved the room we stayed it which opened to the garden and view of the lovely river ”

  • Donna United Kingdom

    “Fantastic hotel - excellent value. Beautiful room and bathroom. Lots of different areas to sit and eat, drink and relax. Lovely pool with poolside service. Totally 5 star for 3 star price. Highly recommend. All the staff were so friendly and helpful. I would definitely go back it was the best thing about Kandy. ” Read more

  • Andrea Peru

    “The pool and bar area were nice to hang out. They gave us an upgrade for our honeymoon which was really nice and we really appreciated. The staff was really friendly and attentive. ”

  • Tasha Mexico

    “We loved the food at the restaurant. The chef, Mr. Pathmasiri, was extremely nice and talented. My son, whom wants to be a chef, really appreciated him coming to speak with us. Great service! ”

  • Gleb Russia

    “Excellent picturesque location, great dining and breakfast. Comfortable room. Nice bar and pricing”

An Inside Look at Cinnamon Citadel Kandy

Three and a half hours away from the airport and just 15 minutes away from the Kandy town, our hotel is located in the very heart of serenity. It’s a constantly recurring theme that embraces you at the reception, waits with you in the lobby, walks you through the hallways and stays with you in your room until you check out. And while all tranquility is clearly reflected in the contemporarily stylish interiors of the hotel, there are plenty of subtle reminders in the form of vibrant tones of red and traditional Kandyan art, reminding you that you’re still very much in the majestic realm of the ancient kings. The Cinnamon Citadel Kandy has 95 Lifestyle rooms, 24 Lifestyle plus rooms and 2 Lifestyle suites. All quiet, spacious and comfortable, with excellent amenities, absolute privacy and of course, breathtaking views.

Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Kandy Lake
    0.6 miles
  • Kandy Central Hospital
    0.7 miles
  • Asgiriya Stadium
    0.8 miles
  • Bahirawakanda Vihara Buddha Statue
    0.8 miles
  • Kandy Clock Tower
    1.1 miles
  • Kandy City Center Shopping Mall
    1.3 miles
  • Udawatta Kele Sanctuary
    1.3 miles
  • Bogambara Stadium
    1.4 miles
  • Royal Palace Park
    1.4 miles
Restaurants & cafes
  • Restaurant Cafe C
    0 miles
Top attractions
  • Temple of Tooth Relic
    1.4 miles
  • Sri Dalada Maligawa
    1.4 miles
  • Kandy Museum
    1.5 miles
  • Kandyan Art Association & Cultural Centre
    1.6 miles
  • Lakeside Adventist Hospital
    1.9 miles
  • Ceylon Tea Museum
    2.6 miles
  • Kandy Royal Botanic Gardens
    3.2 miles
  • Gadaladeniya Temple
    5.8 miles
  • Pallekele International Cricket Stadium
    6.9 miles
Natural Beauty
  • Lake Bogambara Lake
    4.3 miles
  • Mountain Hanthana Mountain
    6.2 miles
Public transit
  • Train Kandy Train Station
    1.3 miles
Closest Airports
  • Bandaranaike International Airport
    51.3 miles
  • Ratmalana Airport
    60.6 miles
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!
2 Restaurants On Site

    Cafe C

    Food: European

    Open for: Breakfast, Brunch, Dinner

    Menu: À la carte

    Panorama

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet

5 reasons to choose Cinnamon Citadel Kandy

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Kandy

Amenities of Cinnamon Citadel Kandy Great facilities! Review score, 8.5

Most popular amenities

Free WiFi
Airport shuttle
Free parking
Restaurant
Non-smoking rooms
Room service
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • BBQ facilities Additional charge
  • Terrace
  • Garden
Services & Extras
  • Tickets to shows/attractions
Pets
  • Pets are not allowed.

Activities
  • Live music/Performance
  • Cooking class Additional charge
  • Tour or class about local culture Additional charge
  • Evening entertainment
  • Water sports facilities (on site) Additional charge
  • Entertainment staff
  • Hiking Off-site Additional charge
  • Ping-pong
Food & Drink
  • On-site coffee shop
  • Chocolate/Cookies
  • Fruit
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free public parking is possible on site (reservation is not needed).

  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Lockers
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Kids' TV channels
  • Outdoor play equipment for kids
  • Books, DVDs & music for kids
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Designated smoking area
  • Air conditioning
  • Shops (on site)
  • Packed lunches
  • Elevator
  • VIP room facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Pool and Spa
  • Kids' pool
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Fitness center

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House rules Cinnamon Citadel Kandy takes special requests – add in the next step!

Check-in

From 2:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib by request
Free
6 years old
Crib by request
Free
Extra bed by request
$13.63 per child, per night
7+ years
Extra bed by request
$13.63 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Cards accepted at this hotel

Mastercard Visa American Express Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note all confirmed reservations will be billed in USD.

Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note all cancelations will be charged inclusive of taxes.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.

Please note the following check in/out times on the 5th and 6th of May 2018:

05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Cinnamon Citadel Kandy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Cinnamon Citadel Kandy

  • Check-in at Cinnamon Citadel Kandy is from 2:30 PM, and check-out is until 12:00 PM.

  • Guests staying at Cinnamon Citadel Kandy can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Asian
    • American
    • Buffet

  • Cinnamon Citadel Kandy offers the following activities/services (charges may apply):

    • Fitness center
    • Hiking
    • Ping-pong
    • Evening entertainment
    • Fitness
    • Entertainment staff
    • Cooking class
    • Water sports facilities (on site)
    • Tour or class about local culture
    • Live music/Performance

  • The following parking options are available to guests staying at Cinnamon Citadel Kandy (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Secure parking
    • Parking garage
    • Accessible parking

  • The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Cinnamon Citadel Kandy include:

    • Double
    • Twin/Double

  • Cinnamon Citadel Kandy is 1.2 miles from the center of Kandy.

  • Yes, Cinnamon Citadel Kandy is popular with guests booking family stays.

  • Cinnamon Citadel Kandy has 2 restaurants:

    • Panorama
    • Cafe C

8.4 Very Good 769 reviews 100% real guest experiences
  • Awesome: 9+

    392

  • Good: 7 – 9

    273

  • Okay: 5 – 7

    76

  • Poor: 3 – 5

    13

  • Very Poor: 1 – 3

    15

Categories
  • Staff8.7
  • Facilities8.5
  • Cleanliness8.7
  • Comfort8.7
  • Value for money8.3
  • Location8.5
  • Free WiFi8.2

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    The Best of Kandy

    Click here to see more hotels and accommodations near popular landmarks in Kandy

    Institutions

    • Lakeside Adventist Hospital
    • Temple of Tooth Relic

    Landmarks

    • Kandy Clock Tower
    • Kandy View Point
    • Kandy Pogolla Reservoir
    • Kandy Victoria Reservoir
    • Kandy Central Hospital
    • Royal Palace of Kandy
    • National Museum

    Monuments

    • Sri Dalada Maligawa
    • Gadaladeniya Temple
    • Bahirawakanda Vihara Buddha Statue
    • British Garrison Cemetery

    Museums

    • Kandy Museum
    • Ceylon Tea Museum
    • Kandyan Art Association & Cultural Centre

    Parks

    • Kandy Royal Botanic Gardens
    • Udawatta Kele Sanctuary
    • Royal Palace Park

    Popular Areas

    • Kandy Lake

    Shopping Areas

    • Kandy City Center Shopping Mall

    Stadiums or Arenas

    • Pallekele International Cricket Stadium
    • Bogambara Stadium
    • Asgiriya Stadium

    Airports

    • Bandaranaike International Airport (CMB) 51.3 miles
    • Ratmalana Airport (RML) 60.6 miles

    Train Stations

    • Kandy Train Station

    Most Popular Cities

    • Nuwara Eliya
    • Matale
    • Hatton
    • Kurunegala
    • Kegalle

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    Verified reviews from real guests.

    We have more than 70 million property reviews, all from real, verified guests.

    How does it work?

    • 1

      It starts with a booking

      It starts with a booking

      The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

    • 2

      Followed by a trip

      Followed by a trip

      When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

    • 3

      And finally, a review

      And finally, a review

      After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

    If you booked through us and want to leave a review, please sign in first.

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