Cinnamon Citadel Kandy
Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka – Great location - show map
beautiful hotel. exceptional views. very clean. the best staff!

The river and forest view is absolutely spectacular. The swimming pool is of a decent size and rooms are of decent size and very comfortable. Restaurants and bars are quite decent as well.

We stayed for two nights and it was an excellent experience. We had a river facing room and the facilities are just as described. The breakfast spread was very impressive with lots of options. The hotel location is very impressive and it’s a great view from the lobby and pool bar. The staff were very helpful and always smiling.

the lounges and pool , location near water and forest … nice view all the time

The property was nice and clean Breakfast spread was amazing

the location of the property is a great getaway from the busy hustle and bustle of the city life

Delicious food , clean room and big swimming pool.

Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic

We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions followed ensuring the guests are safe. I ordered a Black Forest Gateaux and the Executive pastry chef Dushmantha made it very fresh and deliciously which we loved very much. He is an outstanding person who does beyond to make sure that we are satisfied with their service. We are delighted and grateful to the whole staff who made a memorable stay for us. We will definitely book again and will recommend to our friends and relatives too.

Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds

- What guests loved the most:
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Aminath
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Debanshi
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Nilanjana
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Ahmed
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Tanya
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Hassan
Maldives
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Winown
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Chinthaka
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Gayathri
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Tharindu
Sri Lanka
Categories:
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Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.
Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.
Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.
Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.
Couples in particular like the location – they rated it 8.7 for a two-person trip.
- How much it cost for full board for 2 person. Is it possible to book over the phone? Thank you.Dear Guest, Unfortunately, we are do not offer full board rate plans on booking.com, however these rate plans are available on our official siteAnswered on 31 March 2021
- Hi. Have a question before i book the room. Do you provide buffet for full board? Just to know one more thing?. Is that ur food halal? Or do u provide halal food on request?Dear Guest, Unfortunately, we are do not offer full board (buffet only) rate plans on booking.com, however these rate plans are available on our official site Yes we do offer certain halal foodsAnswered on 31 March 2021
Cafe C
Food: European
Open for: Breakfast, Brunch, Dinner
Panorama
Food: International
Open for: Breakfast, Lunch, Dinner
- Toilet paper
- Towels
- Bathtub or shower
- Toilet
- Free toiletries
- Hairdryer
- Bathtub
- Shower
- Picnic area
- Outdoor furniture
- Sun deck
- BBQ facilitiesAdditional charge
- Terrace
- Garden
- Electric kettle
- Socket near the bed
- Live music/Performance
- Cooking classAdditional charge
- Tour or class about local cultureAdditional charge
- Evening entertainment
- Water sports facilities on siteAdditional charge
- Entertainment staff
- HikingAdditional chargeOff-site
- Ping-pong
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Fruit
- Wine/ChampagneAdditional charge
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Valet parking
- Parking garage
- Accessible parking
- Lockers
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Outdoor play equipment for kids
- Board games/Puzzles
- Babysitting/Child servicesAdditional charge
- Daily housekeeping
- Suit pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/Photocopying
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Safe
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Packed lunches
- Elevator
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
- Kids' pool
- Fitness
- Beach umbrellas
- Beach chairs/Loungers
- Fitness center
- English
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please note all confirmed reservations will be billed in USD.
Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.
If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:
1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license
Please note that the resort may contact the cardholder for verification purposes.
Please note all cancelations will be charged inclusive of taxes.
A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.
Please note the following check in/out times on the 5th and 6th of May 2018:
05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm
For your reference, please note that we will be charging an additional 2.56% of the total rate for arrivals, effective from the 1st of October onwards, in the event that the final room bill will be paid in LKR.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Please inform Cinnamon Citadel Kandy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy has 2 restaurants:
- Panorama
- Cafe C
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Room options at Cinnamon Citadel Kandy include:
- Double
- Twin/Double
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Guests staying at Cinnamon Citadel Kandy can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).
Breakfast option(s) include:
- Continental
- Vegetarian
- Asian
- American
- Buffet
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Cinnamon Citadel Kandy offers the following activities/services (charges may apply):
- Fitness center
- Hiking
- Ping-pong
- Evening entertainment
- Cooking class
- Entertainment staff
- Water sports facilities on site
- Fitness
- Live music/Performance
- Tour or class about local culture
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Cinnamon Citadel Kandy is 1.2 miles from the center of Kandy.
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Check-in at Cinnamon Citadel Kandy is from 2:30 PM, and check-out is until 12:00 PM.
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The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.