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Cinnamon Citadel Kandy

Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.1
Very Good
280 reviews

beautiful hotel. exceptional views. very clean. the best staff!

Aminath Maldives

The river and forest view is absolutely spectacular. The swimming pool is of a decent size and rooms are of decent size and very comfortable. Restaurants and bars are quite decent as well.

Debanshi India

We stayed for two nights and it was an excellent experience. We had a river facing room and the facilities are just as described. The breakfast spread was very impressive with lots of options. The hotel location is very impressive and it’s a great view from the lobby and pool bar. The staff were very helpful and always smiling.

Nilanjana United Arab Emirates

the lounges and pool , location near water and forest … nice view all the time

Ahmed United Arab Emirates

The property was nice and clean Breakfast spread was amazing

Tanya India

the location of the property is a great getaway from the busy hustle and bustle of the city life

Hassan Maldives

Delicious food , clean room and big swimming pool.

Winown Sri Lanka

Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic

Chinthaka Sri Lanka

We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions followed ensuring the guests are safe. I ordered a Black Forest Gateaux and the Executive pastry chef Dushmantha made it very fresh and deliciously which we loved very much. He is an outstanding person who does beyond to make sure that we are satisfied with their service. We are delighted and grateful to the whole staff who made a memorable stay for us. We will definitely book again and will recommend to our friends and relatives too.

Gayathri Sri Lanka

Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds

Tharindu Sri Lanka
8.1
Very Good
280 reviews
  • What guests loved the most:
  • “beautiful hotel. exceptional views. very clean. the best staff!”
    Aminath Aminath Maldives Maldives
  • “The river and forest view is absolutely spectacular. The swimming pool is of a decent size and rooms are of decent size and very comfortable. Restaurants and bars are quite decent as well.”
    Debanshi Debanshi India India
  • “We stayed for two nights and it was an excellent experience. We had a river facing room and the facilities are just as described. The breakfast spread was very impressive with lots of options.”
    Nilanjana Nilanjana United Arab Emirates United Arab Emirates
  • “the lounges and pool , location near water and forest … nice view all the time”
    Ahmed Ahmed United Arab Emirates United Arab Emirates
  • “The property was nice and clean Breakfast spread was amazing”
    Tanya Tanya India India
  • “the location of the property is a great getaway from the busy hustle and bustle of the city life”
    Hassan Hassan Maldives Maldives
  • “Delicious food , clean room and big swimming pool.”
    Winown Winown Sri Lanka Sri Lanka
  • “Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic”
    Chinthaka Chinthaka Sri Lanka Sri Lanka
  • “We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing.”
    Gayathri Gayathri Sri Lanka Sri Lanka
  • “Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds”
    Tharindu Tharindu Sri Lanka Sri Lanka

Categories:

  • Staff8.8
  • Facilities8.4
  • Cleanliness8.7
  • Comfort8.6
  • Value for money8.2
  • Location8.5
Mountain view
Garden
BBQ facilities
Free WiFi
Terrace
Balcony
Free parking
Bathtub
Air conditioning
24-hour front desk

You're eligible for a Genius discount at Cinnamon Citadel Kandy! To save at this property, all you have to do is sign in.

Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.

Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.

Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.

Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Cinnamon Citadel Kandy has been welcoming Booking.com guests since Mar 25, 2011
 Hotel chain/brand: Cinnamon Hotels & Resorts

Show me more
Most popular amenities
Free WiFi
Airport shuttle
Free parking
Restaurant
Non-smoking rooms
Room service
Fitness center
Facilities for disabled guests
Bar

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Continental, Vegetarian, Asian, American, Buffet

Free parking available at the hotel

Saved to 5902 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 twin bed
and
1 full bed
1 twin bed
and
1 full bed
1 full bed
or
2 twin beds
2 twin beds
or
1 full bed
2 twin beds
and
1 queen bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
8.8
Facilities
8.4
Cleanliness
8.7
Comfort
8.6
Value for money
8.2
Location
8.5
Free WiFi
7.5

Select topics to read reviews:

See what guests loved the most:

  • Aminath
    MaldivesMaldives
    “beautiful hotel. exceptional views. very clean. the best staff!”
  • Debanshi
    IndiaIndia
    “The river and forest view is absolutely spectacular. The swimming pool is of a decent size and rooms are of decent size and very comfortable. Restaurants and bars are quite decent as well.”
  • Nilanjana
    United Arab EmiratesUnited Arab Emirates
    “We stayed for two nights and it was an excellent experience. We had a river facing room and the facilities are just as described. The breakfast spread was very impressive with lots of options. The hotel location is very impressive and it’s a great...”
  • Ahmed
    United Arab EmiratesUnited Arab Emirates
    “the lounges and pool , location near water and forest … nice view all the time”
  • Tanya
    IndiaIndia
    “The property was nice and clean Breakfast spread was amazing”
  • Hassan
    MaldivesMaldives
    “the location of the property is a great getaway from the busy hustle and bustle of the city life”
  • Winown
    Sri LankaSri Lanka
    “Delicious food , clean room and big swimming pool.”
  • Chinthaka
    Sri LankaSri Lanka
    “Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic”
  • Gayathri
    Sri LankaSri Lanka
    “We stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions...”
  • Tharindu
    Sri LankaSri Lanka
    “Amazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • How much it cost for full board for 2 person. Is it possible to book over the phone? Thank you.
    Dear Guest, Unfortunately, we are do not offer full board rate plans on booking.com, however these rate plans are available on our official site
    Answered on 31 March 2021
  • Hi. Have a question before i book the room. Do you provide buffet for full board? Just to know one more thing?. Is that ur food halal? Or do u provide halal food on request?
    Dear Guest, Unfortunately, we are do not offer full board (buffet only) rate plans on booking.com, however these rate plans are available on our official site Yes we do offer certain halal foods
    Answered on 31 March 2021
Hotel area info *
2 Restaurants On Site

    Cafe C

    Food: European

    Open for: Breakfast, Brunch, Dinner

    Menu: À la carte

    Panorama

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet

Amenities of Cinnamon Citadel Kandy Great facilities! Review score, 8.4
Most popular amenities
Free WiFi
Airport shuttle
Free parking
Restaurant
Non-smoking rooms
Room service
Fitness center
Facilities for disabled guests
Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Activities
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Evening entertainment
  • Water sports facilities on site
    Additional charge
  • Entertainment staff
  • Hiking
    Additional chargeOff-site
  • Ping-pong
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Lockers
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Packed lunches
  • Elevator
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Spa
  • Kids' pool
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Fitness center
Languages Spoken
  • English

House rules

Cinnamon Citadel Kandy takes special requests – add in the next step!

Check-in

From 2:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib upon request
Free
6 years old
Crib upon request
Free
Extra bed upon request
$13.63 per child, per night
7+ years
Extra bed upon request
$13.63 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

24th December & 31st December supplement may apply for the Gala Dinners.

Please note all confirmed reservations will be billed in USD.

Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note all cancelations will be charged inclusive of taxes.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.

Please note the following check in/out times on the 5th and 6th of May 2018:

05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm

For your reference, please note that we will be charging an additional 2.56% of the total rate for arrivals, effective from the 1st of October onwards, in the event that the final room bill will be paid in LKR.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Cinnamon Citadel Kandy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Cinnamon Citadel Kandy

  • Cinnamon Citadel Kandy has 2 restaurants:

    • Panorama
    • Cafe C

  • Room options at Cinnamon Citadel Kandy include:

    • Double
    • Twin/Double

  • Guests staying at Cinnamon Citadel Kandy can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Asian
    • American
    • Buffet

  • Cinnamon Citadel Kandy offers the following activities/services (charges may apply):

    • Fitness center
    • Hiking
    • Ping-pong
    • Evening entertainment
    • Cooking class
    • Entertainment staff
    • Water sports facilities on site
    • Fitness
    • Live music/Performance
    • Tour or class about local culture

  • Cinnamon Citadel Kandy is 1.2 miles from the center of Kandy.

  • Check-in at Cinnamon Citadel Kandy is from 2:30 PM, and check-out is until 12:00 PM.

  • The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.