Name: Cinnamon Citadel Kandy
Address: Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka, Srimath Kuda Ratwatte Mawatha, Kandy District, 20000, Sri Lanka
Price range: Prices for upcoming dates start at $49 per night (We Price Match)
Rating: 8.3

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (754)

Hotel Cinnamon Citadel Kandy

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka –

A view of the pool at Cinnamon Citadel Kandy or nearby

A restaurant or other place to eat at Cinnamon Citadel Kandy

A bird's-eye view of Cinnamon Citadel Kandy

A seating area at Cinnamon Citadel Kandy

The swimming pool at or near Cinnamon Citadel Kandy

The surrounding neighborhood or a neighborhood close to the hotel

A bed or beds in a room at Cinnamon Citadel Kandy

A television and/or entertainment center at Cinnamon Citadel Kandy

Lock in a great price for Cinnamon Citadel Kandy – rated 8.3 by recent guests!

to get started.

Beautiful location. Excellent breakfast. Friendly staff.

Anuradha

Sri Lanka

Rooms were very clean and the staff was very helpful. Since we are vegetarian, there were lot of food in the restaurant for us and they were well labeled (Eggless and everything). They are taking the customers after a proper security check up so no need to worry.

Prashan

Sri Lanka

Staff was really helpful and friendly specially Thilak and Maheshika at restaurant Safety is 100% Fabulous foods Clean and classy rooms

Sanath

Sri Lanka

Nice panaromic and river view. Nice welcome by the staff. It is quite relaxing place

Vinay

Oman

The location was beautiful and breathtaking although it’s a bit of a drive from the Kandy town. The staff was really good. Mr. Aadithya, I think a manager/coordinator assisted us a lot. All the employees were nice, decent and welcoming.

Amashi

Sri Lanka

comfortable clean rooms. Mahaveli river location view looking good. few customer service people are good but not all :/

Dbbizz

Sri Lanka

The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!

Koruwage

United States of America

All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. Next Time Definitely book this Hotel..

Tyronne

Sri Lanka

All Staff are very Friendly and Expirence , Food was Amazing and Good Prasentation ..

Tyronne

Sri Lanka

Well, everything was up to standard as usual.. the staff was very friendly and the rooms were really clean.

Ravindu

Sri Lanka

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8.4

Staff
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes

What guests loved the most:
“Beautiful location. Excellent breakfast. Friendly staff.”

Anuradha Sri Lanka
“Rooms were very clean and the staff was very helpful. Since we are vegetarian, there were lot of food in the restaurant for us and they were well labeled (Eggless and everything).”

Prashan Sri Lanka
“Staff was really helpful and friendly specially Thilak and Maheshika at restaurant Safety is 100% Fabulous foods Clean and classy rooms”

Sanath Sri Lanka
“Nice panaromic and river view. Nice welcome by the staff. It is quite relaxing place”

Vinay Oman
“The location was beautiful and breathtaking although it’s a bit of a drive from the Kandy town. The staff was really good. Mr. Aadithya, I think a manager/coordinator assisted us a lot.”

Amashi Sri Lanka
“comfortable clean rooms. Mahaveli river location view looking good. few customer service people are good but not all :/”

Dbbizz Sri Lanka
“The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!”

Koruwage United States of America
“All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family ..”

Tyronne Sri Lanka
“All Staff are very Friendly and Expirence , Food was Amazing and Good Prasentation ..”

Tyronne Sri Lanka
“Well, everything was up to standard as usual.. the staff was very friendly and the rooms were really clean.”

Ravindu Sri Lanka

One of our top picks in Kandy.Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.

Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.

Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.

Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

We speak your language!

Cinnamon Citadel Kandy has been welcoming Booking.com guests since Mar 25, 2011

Missing some information?

Brilliant!

Most Popular Facilities

Swimming pool

Free WiFi

Outdoor pool

Airport shuttle

Free parking

Restaurant

Bar

Good for couples – they rated the facilities 8.5 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“breakfast buffet”
41 related reviews

“friendly staff”
39 related reviews

“pool area”
33 related reviews

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Continental, Vegetarian, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Checkin day

Checkin month

Checkout day

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Availability

When would you like to stay at Cinnamon Citadel Kandy?

Check-in Date

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14 properties in Kandy like Cinnamon Citadel Kandy were booked in the last 12 hours

An Inside Look at Cinnamon Citadel Kandy

Three and a half hours away from the airport and just 15 minutes away from the Kandy town, our hotel is located in the very heart of serenity. It’s a constantly recurring theme that embraces you at the reception, waits with you in the lobby, walks you through the hallways and stays with you in your room until you check out. And while all tranquility is clearly reflected in the contemporarily stylish interiors of the hotel, there are plenty of subtle reminders in the form of vibrant tones of red and traditional Kandyan art, reminding you that you’re still very much in the majestic realm of the ancient kings. The Cinnamon Citadel Kandy has 95 Lifestyle rooms, 24 Lifestyle plus rooms and 2 Lifestyle suites. All quiet, spacious and comfortable, with excellent amenities, absolute privacy and of course, breathtaking views.

Hotel surroundings

–

Closest Landmarks *

Kandy Lake
0.6 miles
Kandy Central Hospital
0.7 miles
Asgiriya Stadium
0.8 miles
Bahirawakanda Vihara Buddha Statue
0.8 miles
Kandy Clock Tower
1.1 miles
Kandy Train Station
1.3 miles
Kandy City Center Shopping Mall
1.3 miles
Udawatta Kele Sanctuary
1.3 miles
Bogambara Stadium
1.4 miles
Royal Palace Park
1.4 miles

Restaurants & Markets *

Cafe C Restaurant
0 miles

Natural Beauty *

Bogambara Lake Lake
4.3 miles
Hanthana Mountain Mountain
6.2 miles

Closest Airports *

Bandaranaike International Airport
51.3 miles

What Travelers Love About This Location

“Everything. Staff, location, room, facilities”

Nicola

United Kingdom

“Location, food & staff”

Chathuranga

United Arab Emirates

“very nice location. friendly staff. food was good and clean room. pool is very clean and have lot of space”

Kanishka

Sri Lanka

9.5

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

Cafe C

Food: European

Open for: Breakfast, Brunch, Dinner

Menu: À la carte
Panorama

Food: International

Open for: Breakfast, Lunch, Dinner

Menu: Buffet

5 reasons to choose Cinnamon Citadel Kandy

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Kandy

House Rules Cinnamon Citadel Kandy takes special requests – add in the next step!

Check-in

From 2:30 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

This property doesn't offer cribs.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note all confirmed reservations will be billed in USD.

Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note all cancelations will be charged inclusive of taxes.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.

Please note the following check in/out times on the 5th and 6th of May 2018:

05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm

The following parking options are available to guests staying at Cinnamon Citadel Kandy (subject to availability):
- Parking
- Free parking
- On-site parking
- Secure parking
- Parking garage
- Accessible parking
Check-in at Cinnamon Citadel Kandy is from 2:30 PM, and check-out is until 12:00 PM.
Guests staying at Cinnamon Citadel Kandy can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

Breakfast option(s) include:
- Continental
- Vegetarian
- Asian
- American
- Buffet
Cinnamon Citadel Kandy offers the following activities/services (charges may apply):
- Fitness center
- Hiking
- Ping-pong
- Evening entertainment
- Fitness
- Tour or class about local culture
- Cooking class
- Live music/Performance
- Entertainment staff
- Water sports facilities (on site)
In total, there are 97 rooms at Cinnamon Citadel Kandy.

Learn more about rooms and availability by entering your dates.
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
Cinnamon Citadel Kandy has 2 restaurants:
- Cafe C
- Panorama
Room options at Cinnamon Citadel Kandy include:
- Double
- Twin/Double
The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

“Rooms were very clean and the staff was very helpful. Since we are vegetarian, there were lot of food in the restaurant for us and they were well labeled (Eggless and everything). They are taking the customers after a proper security check up so no need to worry. ”

“The location was beautiful and breathtaking although it’s a bit of a drive from the Kandy town. The staff was really good. Mr. Aadithya, I think a manager/coordinator assisted us a lot. All the employees were nice, decent and welcoming. ”

“The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!”

“All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. Next Time Definitely book this Hotel..”

See all guest reviews for Cinnamon Citadel Kandy

Newest Reviews for Cinnamon Citadel Kandy

Reviewed: August 21, 2019

Min1243
Sri Lanka
Age group: 25 – 34

3 helpful votes
10

“Excellent”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
There was little concern about the dessert provided in Cafe C restaurant, because even though the dinner we ordered were perfect, the dessert didn't value for the money. That is ignorable compare to the other facilities proved and available within the hotel.
Every thing!!!! Specially the hospitality and friendliness of all the staff should be admirable in Cinnamon citadel hotel - Kandy where we couldn't experience such hospitality anywhere else (Cafe C, Panaroma restaurants and front desk staff). As per our previous experience at Cinnamon Grand hotel - Colombo we were deeply disappointed about their rude staff.

Stayed in August 2019
Reviewed: August 21, 2019

Sadunika
Sri Lanka
7.9

Good
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
The payment through booking.com
Food

Stayed in August 2019
Reviewed: August 20, 2019

Dishan
United Arab Emirates
9.2

Awesome
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
There was no Spa at the hotel.
The lobby ambiance and the live band.

Stayed in August 2019
Reviewed: August 19, 2019

Niamh
Ireland
8.8

Excellent
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Amazing breakfast and clean hotel.

Stayed in August 2019
Reviewed: August 18, 2019

Katy
Spain
10

“Wonderful relaxing hotel”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothin, it was great. We loved staying here for our honeymoon.
I loved the views to the river and the excellent staff care.

Stayed in August 2019
Reviewed: August 18, 2019

Theshan
Sri Lanka
9.2

“Relaxed”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
- • Submitted from a mobile device
The surroundings..food & the comfor bed

Stayed in August 2019
Reviewed: August 18, 2019

Rima
United Arab Emirates

1 helpful vote
10

“Relaxing!”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
nothing much really but the beds could use an upgrade. Also, the only thing miasing in such a fantastic hotel would be a spa
So the facilities and rooms were comfortable and clean but thats not ONLy what makes this hotel special. The team working at the hotel are fantastic!!! They are genuinely nice and helpful! They are absolutely what makes this place so special! I stayed in 4 hotels in Srilanka so far but none come close to this one. Special shout out to Pubudu at the restaurant. Our family loved him!!

Stayed in August 2019
Reviewed: August 16, 2019

Ahmed
Saudi Arabia
7.5

Good
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
- • Submitted from a mobile device
Furniture is outdated. Rooms are like you are staying in the basement.
The staff, the view, their food!

Stayed in August 2019
Reviewed: August 11, 2019

Alexandre
Switzerland

7 helpful votes
8.8

Excellent
- • Leisure trip
- • Couple
- • Superior Garden Terrace
- • Stayed 1 night
very friendly staff and nice hotel.

Stayed in August 2019
Reviewed: August 10, 2019

Peter
Ireland
9.6

“Really enjoyed the short break, will return in January if the price is right.”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
The room was adjacent to a kitchen exhaust fan which was noisy till 1030 pm and the smell from the exhaust was a bit heavy at times
breakfast was excellent, the best breakfast buffet in Sri Lanka

Stayed in August 2019
Reviewed: August 6, 2019

Buddhika
Sri Lanka
7.5

Good
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
View

Stayed in August 2019
Reviewed: August 4, 2019

nadsfromoz
Australia
Age group: 35 – 44
5.8

“Cinnamon Shitadel”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 2 nights
- • Submitted from a mobile device
Check in process was very long and unnecessary. Double bed was 2 singles put together Triple "deluxe" room smelled like paint, moved rooms, not much better. Long walk to the main building. Ants in sink. Cockroach in restaurant when we had dinner, no apology from staff, waiter just laughed. They charged our credit card without our authorisation before we even checked in for the whole amount of our rooms, NOT a deposit, which overdrafted my account. Not many sunbeds in the pool area.
Food was good. Bar service was very prompt.

Stayed in August 2019
Reviewed: August 3, 2019

Nicola
United Kingdom

1 helpful vote
10

“Go here”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything. Staff, location, room, facilities

Stayed in July 2019
Reviewed: July 27, 2019

Parameshwaran
India
10

“Stay was very good, but disappointed with Booking.com”
- • Leisure trip
- • Group of friends
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
We had booked with breakfast and dinner... But after booking we came to know that it was only rooms... We lost a lot of money on dinner and breakfast

Stayed in July 2019
Reviewed: July 26, 2019

chathuranga kd
United Arab Emirates
Age group: 25 – 34
10

“Excellent location & friendly staff”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location, food & staff

Stayed in July 2019

Sleeps	Room Type
	Deluxe Room 1 twin bed and 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Rooms are spacious and have DVD players. They also have a cable TV, minibar and tea/coffee maker. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Fan • Toilet • Private Bathroom • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Sofa • Tile/Marble floor • Electric kettle • Towels/Sheets (extra fee) • Dryer • Bidet • River view • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Room 1 twin bed and 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Room has cable TV, minibar and tea/coffee maker. Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Ironing facilities • Sitting area • Free toiletries • Fan • Toilet • Private Bathroom • Slippers • Satellite channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Electric kettle • Towels/Sheets (extra fee) • Dryer • Bidet • Garden view • Pool view • Towels • Linens • Entire unit located on ground floor • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Garden Terrace 2 twin beds or 1 full bed	Show prices
Start of dialog content Free parking Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Double or Twin Room with Lake View 1 full bed or 2 twin beds	Show prices
Start of dialog content Free parking Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Cinnamon Citadel Kandy

Cinnamon Citadel Kandy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

Bookers love...

Availability

Room Facilities:

Parking:

Room Facilities:

Parking:

Parking:

Parking:

Hotel surroundings

Closest Landmarks *

Restaurants & Markets *

Natural Beauty *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

Cafe C

Panorama

5 reasons to choose Cinnamon Citadel Kandy

Why book with us?

See availability Facilities of Cinnamon Citadel Kandy Great facilities! Review score, 8.3

Most Popular Facilities

Outdoors

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Pets

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Parking

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See availability House Rules Cinnamon Citadel Kandy takes special requests – add in the next step!

FAQs about Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy

Facilities of Cinnamon Citadel Kandy Great facilities! Review score, 8.3

House Rules Cinnamon Citadel Kandy takes special requests – add in the next step!