Hotel Cinnamon Citadel Kandy
Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka – Great location - show map
Excellent preventative measures taken for spread of COVID compared to many other hotels during the pandemic
Sri LankaWe stayed at Cinnamon Citadel for our Anniversary celebration and we were impressed with their excellent hospitality since we checked in. Very beautiful hotel for relaxing. During the pandemic situation they have higher safety precautions followed ensuring the guests are safe. I ordered a Black Forest Gateaux and the Executive pastry chef Dushmantha made it very fresh and deliciously which we loved very much. He is an outstanding person who does beyond to make sure that we are satisfied with their service. We are delighted and grateful to the whole staff who made a memorable stay for us. We will definitely book again and will recommend to our friends and relatives too.
Sri LankaAmazing view Very friendly staff Well maintained Cleaned bathrooms Comfortable beds
Sri LankaIt was nice place to relax and enjoy delicious foods. All were set good and clean. Good service and specially have to mention about mr. Jayantha Kumara who gave us, ( to my mom) a exceptional service. Thanks. My next stay in Kandy would be the cinnamon citadel for sure.
CanadaBeautiful view along the river. Excellent breakfast with a lot of options - both Western and local. Friendly staff.
Hong KongI loved the room we stayed it which opened to the garden and view of the lovely river
IndiaFantastic hotel - excellent value. Beautiful room and bathroom. Lots of different areas to sit and eat, drink and relax. Lovely pool with poolside service. Totally 5 star for 3 star price. Highly recommend. All the staff were so friendly and helpful. I would definitely go back it was the best thing about Kandy.
United KingdomThe pool and bar area were nice to hang out. They gave us an upgrade for our honeymoon which was really nice and we really appreciated. The staff was really friendly and attentive.
PeruWe loved the food at the restaurant. The chef, Mr. Pathmasiri, was extremely nice and talented. My son, whom wants to be a chef, really appreciated him coming to speak with us. Great service!
MexicoExcellent picturesque location, great dining and breakfast. Comfortable room. Nice bar and pricing
Russia
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Cinnamon Citadel Kandy
- What guests loved the most:
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Chinthaka
Sri Lanka
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Gayathri
Sri Lanka
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Tharindu
Sri Lanka
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Don
Canada
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Brian
Hong Kong
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Shriya
India
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Donna
United Kingdom
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Andrea
Peru
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Tasha
Mexico
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Gleb
Russia
Extra health & safety measures
One of our top picks in Kandy.Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.
Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.
Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.
Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.
Couples in particular like the location – they rated it 8.5 for a two-person trip.
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RetryMost popular amenities
Good for couples – they rated the facilities 8.7 for two-person stays.
Currency Exchange: Need local currency? This property has currency exchange on site.
Bookers love...
“friendly staff”
59 related reviews
“breakfast buffet”
41 related reviews
“swimming pool”
37 related reviews
Top Location: Highly rated by recent guests (8.5)
Breakfast Info
Continental, Vegetarian, Asian, American, Buffet
Good Coffee!
Free WiFi
Guests consistently rate the WiFi as excellent
Free parking available at the hotel
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| Max adults: 3. Max children: 2 |
Deluxe Room
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| Max adults: 3. Max children: 2 |
Superior Room
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| Max adults: 3. Max children: 2 |
Superior Garden Terrace
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| Max adults: 3. Max children: 2 |
Superior Double or Twin Room with Lake View
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Three and a half hours away from the airport and just 15 minutes away from the Kandy town, our hotel is located in the very heart of serenity. It’s a constantly recurring theme that embraces you at the reception, waits with you in the lobby, walks you through the hallways and stays with you in your room until you check out. And while all tranquility is clearly reflected in the contemporarily stylish interiors of the hotel, there are plenty of subtle reminders in the form of vibrant tones of red and traditional Kandyan art, reminding you that you’re still very much in the majestic realm of the ancient kings. The Cinnamon Citadel Kandy has 95 Lifestyle rooms, 24 Lifestyle plus rooms and 2 Lifestyle suites. All quiet, spacious and comfortable, with excellent amenities, absolute privacy and of course, breathtaking views.
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Kandy Lake0.6 miles
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Kandy Central Hospital0.7 miles
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Asgiriya Stadium0.8 miles
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Bahirawakanda Vihara Buddha Statue0.8 miles
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Kandy Clock Tower1.1 miles
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Kandy City Center Shopping Mall1.3 miles
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Udawatta Kele Sanctuary1.3 miles
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Bogambara Stadium1.4 miles
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Royal Palace Park1.4 miles
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Restaurant Cafe C0 miles
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Temple of Tooth Relic1.4 miles
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Sri Dalada Maligawa1.4 miles
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Kandy Museum1.5 miles
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Kandyan Art Association & Cultural Centre1.6 miles
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Lakeside Adventist Hospital1.9 miles
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Ceylon Tea Museum2.6 miles
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Kandy Royal Botanic Gardens3.2 miles
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Gadaladeniya Temple5.8 miles
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Pallekele International Cricket Stadium6.9 miles
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Lake Bogambara Lake4.3 miles
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Mountain Hanthana Mountain6.2 miles
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Train Kandy Train Station1.3 miles
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Bandaranaike International Airport51.3 miles
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Ratmalana Airport60.6 miles
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RetryCafe C
Food: European
Open for: Breakfast, Brunch, Dinner
Panorama
Food: International
Open for: Breakfast, Lunch, Dinner
5 reasons to choose Cinnamon Citadel Kandy
Why book with us?
Prices you can't beat!
Manage your bookings online
The staff speaks English
Booking is safe
One of our top picks in Kandy
Amenities of Cinnamon Citadel Kandy Great facilities! Review score, 8.5
Most popular amenities
Outdoors
- Picnic area
- Outdoor furniture
- Sun deck
- BBQ facilities Additional charge
- Terrace
- Garden
Services & Extras
- Tickets to shows/attractions
Pets
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Pets are not allowed.
Activities
- Live music/Performance
- Cooking class Additional charge
- Tour or class about local culture Additional charge
- Evening entertainment
- Water sports facilities (on site) Additional charge
- Entertainment staff
- Hiking Off-site Additional charge
- Ping-pong
Food & Drink
- On-site coffee shop
- Chocolate/Cookies
- Fruit
- Bottle of water Additional charge
- Wine/Champagne Additional charge
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
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Free! Free public parking is available on site (reservation is not needed).
- Accessible parking
- Parking garage
- Secure parking
Front Desk Services
- Lockers
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
Entertainment & Family Services
- Kids' TV channels
- Outdoor play equipment for kids
- Books, DVDs & music for kids
- Board games/Puzzles
- Babysitting/Child services Additional charge
Cleaning Services
- Daily housekeeping
- Suit press Additional charge
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business Facilities
- Fax/Photocopying
- Meeting/Banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
General
- Shared lounge/TV area
- Airport shuttle (additional charge)
- Designated smoking area
- Air conditioning
- Shops (on site)
- Packed lunches
- Elevator
- VIP room facilities
- Facilities for disabled guests
- Non-smoking rooms
- Newspapers
- Room service
Health & Wellness Facilities
- Swimming pool
- Fitness
- Beach umbrellas
- Beach chairs/Loungers
- Shallow end
- Pool/Beach towels
- Pool with view
- Outdoor pool (year-round)
- Outdoor pool
- Fitness center
Safety features
- Face masks for guests available
- Access to healthcare professionals
- First aid kits available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and common areas
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Screens or physical barriers between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
Cleanliness & disinfection
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation disinfected between stays
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against coronavirus
Food & drink safety
- Delivered food covered securely
- All plates, cutlery, glasses, and other tableware sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
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Crib by request
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Free |
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Crib by request
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Free |
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Extra bed by request
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$13.63 per child, per night |
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Extra bed by request
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$13.63 per person, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.
If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:
1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license
Please note that the resort may contact the cardholder for verification purposes.
Please note all cancelations will be charged inclusive of taxes.
A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.
Please note the following check in/out times on the 5th and 6th of May 2018:
05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Please inform Cinnamon Citadel Kandy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Cinnamon Citadel Kandy
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The following parking options are available to guests staying at Cinnamon Citadel Kandy (subject to availability):
- Parking
- Free parking
- On-site parking
- Secure parking
- Parking garage
- Accessible parking
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Guests staying at Cinnamon Citadel Kandy can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).
Breakfast option(s) include:
- Continental
- Vegetarian
- Asian
- American
- Buffet
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Room options at Cinnamon Citadel Kandy include:
- Double
- Twin/Double
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Cinnamon Citadel Kandy has 2 restaurants:
- Panorama
- Cafe C
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The prices at Cinnamon Citadel Kandy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Check-in at Cinnamon Citadel Kandy is from 2:30 PM, and check-out is until 12:00 PM.
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Cinnamon Citadel Kandy offers the following activities/services (charges may apply):
- Fitness center
- Hiking
- Ping-pong
- Evening entertainment
- Fitness
- Entertainment staff
- Cooking class
- Water sports facilities (on site)
- Tour or class about local culture
- Live music/Performance
