Name: Cinnamon Citadel Kandy
Address: Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka, Srimath Kuda Ratwatte Mawatha, Kandy District, 20000, Sri Lanka
Price range: Prices for upcoming dates start at $58 per night (We Price Match)
Rating: 8.3

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (764)

Hotel Cinnamon Citadel Kandy

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka –

Lock in a great price for Cinnamon Citadel Kandy – rated 8.3 by recent guests!

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comfortable clean rooms. Mahaveli river location view looking good. few customer service people are good but not all :/

Dbbizz, Sri Lanka

The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!

Koruwage, United States of America

All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. Next Time Definitely book this Hotel..

Tyronne, Sri Lanka

All Staff are very Friendly and Expirence , Food was Amazing and Good Prasentation ..

Tyronne, Sri Lanka

Well, everything was up to standard as usual.. the staff was very friendly and the rooms were really clean.

Ravindu, Sri Lanka

We loved everything. Rooms are clean , food are nice. Every thing is awesome

Dilan, Sri Lanka

Absolutely loved our stay in this beautiful property. It definitely exceeded our expectations in terms of location, views, comfort and cleanliness and attentiveness of staff. Breakfast was delicious and had a large variety to choose from. We didn't want to leave this place!

Rym, United Arab Emirates

It was really good experience,try to book trough Booking.com otherwise it will costly double,food was great, room was really nice,breakfast and dinner both were delicious,they have more live food and when they making pasta we can choose what we want to add..We had a comfortable stay there

Deepthi, Sri Lanka

beautiful location alongside sri lanka's longest river. a little far from City centre , but the best location. The Staff again like all cinnamon properties were really trained . and were taking care of the guests with minute details. The rooms were very big , with a balcony facing the garden. The resort has excellent flora and fauna and its a great place if you love nature photography. The food at the buffet was great , the spread was very big. I really enjoyed the Sri Lanka Arrack (Made from Coconut) , again as we had very less time here could not enjoy more time. if we come again we will stay at least 3-4 days here.

Anoop, India

breakfast was amazing. the view from the pool is really nice.

Nagasai, India

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8.3

Staff
Highly rated for:
Room sizes
Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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What guests loved the most:
“comfortable clean rooms. Mahaveli river location view looking good. few customer service people are good but not all :/”

Dbbizz Sri Lanka
“The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!”

Koruwage United States of America
“All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. ”

Tyronne Sri Lanka
“All Staff are very Friendly and Expirence , Food was Amazing and Good Prasentation ..”

Tyronne Sri Lanka
“Well, everything was up to standard as usual.. the staff was very friendly and the rooms were really clean.”

Ravindu Sri Lanka
“We loved everything. Rooms are clean , food are nice. Every thing is awesome”

Dilan Sri Lanka
“Absolutely loved our stay in this beautiful property. It definitely exceeded our expectations in terms of location, views, comfort and cleanliness and attentiveness of staff. ”

Rym United Arab Emirates
“It was really good experience,try to book trough Booking.com otherwise it will costly double,food was great, room was really nice,breakfast and dinner both were delicious,they have more live food and...”

Deepthi Sri Lanka
“beautiful location alongside sri lanka's longest river. a little far from City centre , but the best location. The Staff again like all cinnamon properties were really trained . ”

Anoop India
“breakfast was amazing. the view from the pool is really nice.”

Nagasai India

One of our top picks in Kandy.Located 1,640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels.

Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks.

Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage.

Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

We speak your language!

Cinnamon Citadel Kandy has been welcoming Booking.com guests since Mar 25, 2011

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Most Popular Facilities

Swimming pool

Free WiFi

Outdoor pool

Airport shuttle

Free parking

Restaurant

Bar

Good for couples – they rated the facilities 8.5 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“breakfast buffet”
38 related reviews

“friendly staff”
37 related reviews

“swimming pool”
37 related reviews

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Continental, Vegetarian, Asian, American, Buffet

Free WiFi

Free parking available at the hotel

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10 properties in Kandy like Cinnamon Citadel Kandy were booked in the last 12 hours

An Inside Look at Cinnamon Citadel Kandy

Three and a half hours away from the airport and just 15 minutes away from the Kandy town, our hotel is located in the very heart of serenity. It’s a constantly recurring theme that embraces you at the reception, waits with you in the lobby, walks you through the hallways and stays with you in your room until you check out. And while all tranquility is clearly reflected in the contemporarily stylish interiors of the hotel, there are plenty of subtle reminders in the form of vibrant tones of red and traditional Kandyan art, reminding you that you’re still very much in the majestic realm of the ancient kings. The Cinnamon Citadel Kandy has 95 Lifestyle rooms, 24 Lifestyle plus rooms and 2 Lifestyle suites. All quiet, spacious and comfortable, with excellent amenities, absolute privacy and of course, breathtaking views.

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks *

Kandy Lake
0.6 miles
Kandy Central Hospital
0.7 miles
Asgiriya Stadium
0.8 miles
Bahirawakanda Vihara Buddha Statue
0.8 miles
Kandy Clock Tower
1.1 miles
Kandy Train Station
1.3 miles
Kandy City Center Shopping Mall
1.3 miles
Udawatta Kele Sanctuary
1.3 miles
Bogambara Stadium
1.4 miles
Royal Palace Park
1.4 miles

Restaurants & Markets *

Cafe C Restaurant
0 miles

Natural Beauty *

Bogambara Lake Lake
4.3 miles
Hanthana Mountain Mountain
6.2 miles

Closest Airports *

Bandaranaike International Airport
51.3 miles

What Travelers Love About This Location

“Beautiful location on the bank of the Mahiwela River, excellent dinner and breakfast buffet with a wide range of dishes. Good size pool for morning swims.”

Malcolm

United Kingdom

“Its better if there were more variety of desserts. Anyway food is delicious. Location is great.”

Pramodith

Sri Lanka

“The location is beautiful”

Peng

Australia

9.5

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

Cafe C

Food: European

Open for: Breakfast, Brunch, Dinner

Menu: À la carte
Panorama

Food: International

Open for: Breakfast, Lunch, Dinner

Menu: Buffet

5 reasons to choose Cinnamon Citadel Kandy

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Kandy

House Rules Cinnamon Citadel Kandy takes special requests – add in the next step!

Check-in

From 2:30 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 5 years stays free of charge when using existing beds.

One child from 5 to 12 years is charged USD 50 per person per night in an extra bed.

Free! One child under 5 years stays free of charge in a crib.

The maximum number of extra beds/cribs in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cinnamon Citadel Kandy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note all confirmed reservations will be billed in USD.

Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note all cancelations will be charged inclusive of taxes.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.

Please note the following check in/out times on the 5th and 6th of May 2018:

05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm

“The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!”

Koruwage

United States of America

“All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. Next Time Definitely book this Hotel..”

Tyronne

“Absolutely loved our stay in this beautiful property. It definitely exceeded our expectations in terms of location, views, comfort and cleanliness and attentiveness of staff. Breakfast was delicious and had a large variety to choose from. We didn't want to leave this place!”

Rym

United Arab Emirates

“It was really good experience,try to book trough Booking.com otherwise it will costly double,food was great, room was really nice,breakfast and dinner both were delicious,they have more live food and when they making pasta we can choose what we want to add..We had a comfortable stay there”

Deepthi

“beautiful location alongside sri lanka's longest river. a little far from City centre , but the best location. The Staff again like all cinnamon properties were really trained . and were taking care of the guests with minute details. The rooms were very big , with a balcony facing the garden. The resort has excellent flora and fauna and its a great place if you love nature photography. The food at the buffet was great , the spread was very big. I really enjoyed the Sri Lanka Arrack (Made from Coconut) , again as we had very less time here could not enjoy more time. if we come again we will stay at least 3-4 days here.”

Anoop

India

See all guest reviews for Cinnamon Citadel Kandy

Newest Reviews for Cinnamon Citadel Kandy

Reviewed: June 14, 2019

dbbizz
Sri Lanka

2 helpful votes
5.8

“its okay to stay but customer service should improve”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
Someone had entered our room without our permission (without outside cleaning tag or anything). it's disgusting. the pool is not a big one. customer care should be improved -careless customer service ( they got our identity card copy at check-in time but again asked identity card copy when checkout time. they said us " we are sorry your identity card copy has missing /lost its really careless customer service :/ ) -I had to call more than 4 times to get some stuff to the room. - few of chefs ware taking loudly behind us while we are eating (they hadn't disciplined) one of chef gave us milk but no one can drink it :/ (they should drink first and test before serving ) - no one came to help us to carry luggage to outside :/
comfortable clean rooms. Mahaveli river location view looking good. few customer service people are good but not all :/

Stayed in May 2019
Reviewed: June 7, 2019

Indika
Singapore
Age group: 25 – 34

5 helpful votes
9.2

“Good place to relax”
- • Leisure trip
- • Couple
- • 2 rooms
- • Stayed 1 night
- • Submitted from a mobile device
- nothing much to do - no pool table
- staff is really nice - breakfast buffet is phenomenal - room is large and spacious

Stayed in May 2019
Reviewed: June 3, 2019

Dinesh
Sri Lanka
9.2

“a Comfortable , relaxing and pleasant short stay .”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
Nothing to say at the moment . Under the challenging and difficult circumstances all are very supportive .
Not our first visit / stay . Overall ambiance , very courteous and professional staff . We will be back now that rates are competitive and affordable for retirees like myself .

Stayed in June 2019
Reviewed: June 2, 2019

Dinesh
Sri Lanka
10

“Home away from Home!!”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Excellent Staff and Well Managed!!

Stayed in June 2019
Reviewed: June 1, 2019

Sarika
United Arab Emirates
2.5

Very Poor
- • Leisure trip
- • Family with young children
- • Superior Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff wasn't helpful
Cleaness and the pool

Stayed in May 2019
Reviewed: May 30, 2019

Tharindi
Sri Lanka
9.2

“A comfortable stay in a tranquil environment.”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
The breakfast buffet was great and the surroundings calm and relaxing. Its away from the hustle and bustle of the Kandy city and has scenic views of the Mahaweli River.

Stayed in May 2019
Reviewed: May 29, 2019

Koruwage
United States of America

1 helpful vote
7.5

“It was not bad!”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
We did not like the old fashioned interior designs. Overall, the hotel seems too old and air conditioning was not so good. The bed was not comfortable.
The staff was great, kind and friendly plus willing to help and serve. Dhammika was the one who served us most of the time when we dine and he was very helpful and carinng. In room dinning was great!

Stayed in May 2019
Reviewed: May 28, 2019

Harsh
India
Age group: 45 – 54

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was good
Extremely courteous, professional and helpful staff, outstanding service quality, well appointed rooms, impeccably clean, disabled friendly

Stayed in May 2019
Reviewed: May 28, 2019

Samith
Sri Lanka

1 helpful vote
8.8

Excellent
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Hotel wasn't big as I expected as seen on the pictures. Small pool. View towards the River was just mediocre.
Rooms were clean. Nice atmosphere. Good food.

Stayed in May 2019
Reviewed: May 27, 2019

Yamuna
Sri Lanka
5.4

Fair
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
Service could have been much better

Stayed in May 2019
Reviewed: May 26, 2019

Harsha
Sri Lanka
9.2

“lovely place to relax with peaceful surrounding with superb service ...............”
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
swimming pool is not deep enough , ordered nasi goreng in room service was bad, too much of oil ...
Rooms are big and nice, peaceful place to relax , Breakfast was wonderful wish to visit again in next vacation and really value for money.......

Stayed in May 2019
Reviewed: May 26, 2019

Gimhan
Sri Lanka
10

“Citadel”
- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Great hospitality and good food.

Stayed in May 2019
Reviewed: May 24, 2019

Himanshu
India
4.2

Disappointing
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff very casual,breakfast service pathetic. Charged me more than amount quoted on B.com with taxes and blamed it on currency exchange
Food was awesome and the location quiet serene

Stayed in May 2019
Reviewed: May 20, 2019

Anonymous
Sri Lanka
10

Exceptional
- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Rate was not very clear
Very friendly staff

Stayed in May 2019
Reviewed: May 17, 2019

Rima
Australia
8.3

“We really enjoyed our stay . Received great hospitality”
- • Leisure trip
- • Family with young children
- • Superior Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was great
Friendliness, helpful staff . Peaceful surroundings.

Stayed in May 2019

Sleeps	Room Type
	Deluxe Room 1 twin bed and 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Rooms are spacious and have DVD players. They also have a cable TV, minibar and tea/coffee maker. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Fan • Toilet • Private Bathroom • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Sofa • Tile/Marble floor • Electric kettle • Towels/Sheets (extra fee) • Dryer • Bidet • River view • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Room 1 twin bed and 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Room has cable TV, minibar and tea/coffee maker. Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Ironing facilities • Sitting area • Free toiletries • Fan • Toilet • Private Bathroom • Slippers • Satellite channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Electric kettle • Towels/Sheets (extra fee) • Dryer • Bidet • Garden view • Pool view • Towels • Linens • Entire unit located on ground floor • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Garden Terrace 1 full bed or 2 twin beds	Show prices
Start of dialog content Free parking Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Double or Twin Room with Lake View 1 full bed or 2 twin beds	Show prices
Start of dialog content Free parking Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Cinnamon Citadel Kandy

Cinnamon Citadel Kandy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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See availability Hotel surroundings – Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks *

Restaurants & Markets *

Natural Beauty *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

Cafe C

Panorama

5 reasons to choose Cinnamon Citadel Kandy

Why book with us?

See availability Facilities of Cinnamon Citadel Kandy Great facilities! Review score, 8.3

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Cinnamon Citadel Kandy

Hotel surroundings – Guests loved walking around the neighborhood!

Facilities of Cinnamon Citadel Kandy Great facilities! Review score, 8.3

House Rules Cinnamon Citadel Kandy takes special requests – add in the next step!