Please note that guests are required to present the same credit card that was used to guarantee the booking at the time of check in/ making payment at the resort. If the guest is making a payment using another cardholder's credit card, the following documents need to be provided prior to arrival:

1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Copy of the cardholder’s passport or driver’s license

Please note that the property may contact the cardholder for verification purpose.

Please note all cancelations will be charged inclusive of taxes.

Please note that drivers' accommodations will be subject to availability.

Please note that guests are required to produce a valid ID proof at the time of check in.

Please note that late check out and early check in will be subject to availability and additional charges.

A triple room can only consist of a maximum of one double bed and one single bed OR three single beds

Please be advised that Hikka Tranz by Cinnamon will be undergoing routine maintenance work in its rooms and public spaces, starting 09 May 2018, for approximately 4 months.

The maintenance work will be carried out in phases in the following areas:

Crab Restaurant will be closed for Roof Improvement – From 09 May to 09 June 2018
Steak & Kebab Restaurant will be closed for ceiling repairs – From 11 June to 30 June 2018
Tranzcend Bar will be closed for ceiling repairs – From 01 July to 20 July 2018
Lobby will continue to be operational while undergoing ceiling repairs– From 10 July to 10 August 2018
Pool area will continue to be operational while undergoing flooring work – From 09 May to 07 August 2018
Main Balcony will undergo routine painting – From 09 May to 07 August 2018

While we will certainly do our best to keep the disturbance of the ongoing maintenance work to the very minimum, we wish to apologize in advance for any inconvenience this may cause to your guests.

As per the hotel child policy, children aged 12 and under are entitled to the child rates when sharing a room with one or more paying adult(s), using existing accommodations. Children above the age of 13 will be treated as adults and the standard room charges will apply. In the event children above 13 years have been incorrectly billed at the point of making a reservation, this will be identified and amended at the hotel in order to reflect the applicable adult rates. Your kind understanding on the above is greatly appreciated.