Unfortunately, the walls were not soundproof at all, there was a couple in the room next to us with a crying child. It was so loud like there was not any wall at all, so we did not sleep most of the nights during our vacation. Another thing - my silk pillowcase was taken from our room during room service. We tried to communicate this with the receptions twice, but unfortunately they were unprofessional and did no seem to care. An item was lost from my room and the reception did not take it seriously. Finally, on the last day (for the 3rd time) we could talk to a manager about it, and eventually after about 3 weeks after we arrived home and after several urgencies we have received a refund for the pillowcase. So, it ended well at the end, but I did not like the attitude towards us.

Everything was nice and clean, very good location and stylish lobby. Nice rooms.

Stayed in April 2022

Top floor pool staff refused to erectthe very substantial sun umbrellas despite wind being a gentle breeze. 34 degrees and burning sun -----no shade, beware! Although we loved the hotel and it's food, etc we would not return unless they address this problem (I did speak to duty manager about the issue).

Really nice hotel for the price, clean comfortable and great staff.

Stayed in July 2022

My balcony door didn't work correctly, I notified the staff, but no one came to fix it.

Both outdoor pools were great, and the bar was not pricey—very clean hotel with a luxury vibe.

Stayed in July 2022

These are personal preferences that may not matter to others, but for some travellers these details can be interesting. The coffee for breakfast is served from a Douwe Egberts coffee machine which tastes close to instant coffee. The selection of tea was also limited and we did not like any of them. The opening hours of the gym was quite useless since it did not give us a chance to have a workout before breakfast. Nor could we enjoy the sauna in the evening.

Excellent location. View from the top floor. Large selection for breakfast. Great swimming pool on the top floor.

Stayed in July 2022

It’s become clear that the hotel has started to cut costs. Now, I don’t mind if this means that the cleaning gets a little less thorough or if the toilet paper isn’t 3-ply anymore but you should never mess with the comfort of your beds. Unfortunately, this hotel is doing so. I’m adding two pictures to this review. When I laid down I immediately felt something was different with the bed. I lifted the mattress and couldn’t believe my eyes, instead of an actually supportive bottom bed, it had been replaced with literal cardboard. We have never had this before and would have never come back if this would have been there at our first stay. We complained to the staff and they seemed genuinely ashamed of the quality. We requested a different room with a proper bed but after trying 3 (!) other rooms, we all found they also had cardboard. Eventually we were only able to find a room with a good bed that was an upgrade (other picture). So for 3 nights we ended up having to pay €150 just to sleep on the same type of bed that we’d been sleeping on for years there. Make sure you let the hotel know this is unacceptable. We will come back once more but if this is the state of the beds again, that’ll be the last time.

So, we’ve been coming to this particular hotel for years. It’s really nice, used to have a certain standard to it and we love the location.

Stayed in June 2022

poor WiFi in the room

close to bus stop and cafes

Stayed in July 2022

Everything was fine)

Great hotel, very clean, very spacious room, nice swimming pools. Nice pizzeria at the hotel, we ordered take away a couple of times and the pizza was good. Absolutely amazing the Thai restaurant on rooftop, great food, nice service and breath-taking view of Mellieha and the sea. A great stay!

Stayed in June 2022

Some staff were arogant, didn’t own the problem highlighted, weren’t empowered to resolve it, blamed management. No provision of water in rooms or Hotel public areas. Lobby bar is closed, so no life in the nicely presented front seating area - missed opportunity. Internal signs are hard to read, generally confusing directions. spa receptionists need to put smiles on their faces.

Roof top pool area is top class, garden pool area very attractive, room terrace is generous side to one of the elevations, fab breakfast, modern room Interiors, location is great, Customer Relations team is great. gym is well kitted out; spa facilities are well kept, but pricey.

Stayed in June 2022

Our short stay!

We were only there for a night, but from the moment we arrived the staff made us feel welcome. The evening reception staff member was excellent, and Martin, the Customer Services Manager was also very helpful. Our room was on the corner which gave it an interesting feature or two. The breakfast was lovely.

Stayed in July 2022