The hotel provides towels at the reception. You pay a €5.00 deposit per towel which is refundable on the return of the towel. Kind regards, Reservations Team/Hotel Santana

The hotel does not provide a shuttle service but there are regular buses from the airport to Bugibba and the hotel can organise a taxi to pick you up from the airport at a cost of €25.00 payable on arrival. The hotel is located a couple of minutes away from the sea front & beaches.

For half board there are offers at recption

All-Inclusive includes, Breakfast, Lunch, Dinner & snacks. Drinks included are house wines, bears, local spirits, soft drinks & water. A selection of cocktails are included in the price too.

Breakfast 0730hrs till 1000hrs Full Buffet breakfast served in the main restaurant the Moire Snacks 0800hrs – 2100hrs Served at La Castagna Café Lunch 1230hrs till 1400hrs Served at the Moire restaurant – buffet or Plated Dinner 1800hrs till 2030hrs Buffet Dinner served at the main restaurant the Moire Dinner 1800hrs till 2030hrs A la carte dining at Moire – open daily Guests will have the option of choosing an A la Carte dish from the A la Carte Menu whilst also having the option of having the Buffet Extra charges apply. Guests on HB, FB & All inclusive receive a discount on main bill. 2 Open Bar Service 0800hrs till 0100hrs Served from Café Castagna Beverages, including selected house wines, selected local spirits, selected cocktails, house beer, soft drinks, juice, tea and coffee including cappuccino & espresso coffee. Ice cream by the scoop 0800hrs till 2300hrs Served from Café Castagna Afternoon Tea 1600 – 1800 hours Served at Café Castagna: Tea and coffee and cake Entertainment Evening Live Entertainment programme on selected days All-inclusive packages also include Free Wi-Fi in all Hotel public areas and rooms Free use of mini-bar in the room (stocked upon request at a charge) Free use of fitness room (limited equipment) Free Tea & Coffee facilities in the room. Important Notes :  Each All Inclusive guests will be required to wear all inclusive wrist band when availing themselves of any Service as otherwise will not be granted the services listed above.  Children under 16 years of age will not be served with alcoholic drinks.  Service will be provided in Restaurant/s and Bar/s determined by the hotel (subject to normal operation hours). The Hotel reserves the right to change venues with advance notification to guests.  Guests will be entitled to one serving per person per order.  All beverages are served in cups or glasses only with the exception of mineral water.  At the Pool Bar, for safety reasons, beverages are served in plastic cups.  Other products or services other than those listed this Addendum will be charged directly to the client who will have to pay the hotel prior departure.  Services are not exchangeable or transferable.  Meals other than a standard buffet from the Main Restaurant can also be organized but are subject to an additional charge.  All meals and beverages are to be consumed in the respective outlet in which they were ordered and served.  No credit is due for any meals/beverages/services not consumed.  The above mentioned venues, opening days and opening times are subject to change as deemed necessary by the Hotel Management without any need of advance notification to the respective agency

The hotel does not provide a shuttle service but there are regular buses from the airport to Bugibba. The hotel can also organise a taxi to pick you up at a cost of €25.00 payable on arrival. The hotel is located 20 km away from the airport.

Yes it will be open, but please always keep in mind that this is weather permitting. Thank You

Dear guest, kindly note the indoor and outdoor pool are free to use for our guests.

Dear guest, please note all our meals are served as buffet.

Dear Client, Kindly send any forms you need to fill on our front office desk . Our friendly front office will gladly assist you.

Dear guest, the Hotel has a reliable WiFi quality, with no additional costs. The download speed may vary depending on the number of users connected.

Dear Client, The indoor and outdoor pool will be open, following local authorities safety guidelines in connection to Covid - 19

Both indoor and outdoor pools are available to use

Good Morning, Yes we have lifts to all the floors, and also a ramp at the front of the hotel.

The outdoor pool is temporarily closed in Winter, due to weather

Yes. The hotel will except credit cards/debit cards or cash.

Kindly send us a message via the messaging system in the reservation in order to identify your reservation and we will get back to you. thanks

Breakfast includes different types of cereals,milk cold cuts,yogurt,fruit salad,fresh fruit,cakes,croissants,tea,coffee,fruit juice,bread,honey,jams,eggs,bacon,sausages,baked beans etc. Until the 11th April all meals will be served as room service.

Guests are required to be over the age of 18 year of age unless there is an adult of 18 years or over accompanying them.

Dear guest, due to the new Government restrictions issued recently related to the COVID-19, the hotel pools and other facilities will not be open for guests to use.