Experience World-class Service at Andaz Mayakoba - a concept by Hyatt

Offering two outdoor pools and a private beach area, Upscale Andaz Mayakoba is in the gated Mayakoba complex in Playa del Carmen. The resort has a spa center and sauna, and guests can enjoy a meal at one of the 4 restaurants. Free WiFi is provided throughout the property and free private parking is available on this pet friendly property.

Every room at this resort is air conditioned and comes with a flat-screen TV with cable channels. Some units have a seating area to relax in after a busy day. Certain units include views of the sea or lake. Rooms include a private bathroom. Extras include bathrobes and slippers.

The restaurant offer cover fine dinning with Casa Amate, fresh and local ingredients with relaxed environment with Cocina Milagro, and beachfront street and sea food at Sotavento and Tinta del Pulpo. Room service is also available 24 hours.

This elegant resort offers a Mayan Oasis Spa with 6 massage rooms and a hydrotherapy circuit center and sauna and access to El Camaleón Golf Club and the Mayakoba Tennis Center.

This resort has water sports facilities and free use of bicycles is available. You can engage in various activities, such as golfing and snorkeling. Playa del Carmen Maritime Terminal is 5.6 mi from Andaz Mayakoba, while Church of Guadalupe is 3.7 mi from the property. The nearest airport is Cancun International Airport, 25 mi from Andaz Mayakoba - a concept by Hyatt.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Andaz Mayakoba - a concept by Hyatt has been welcoming Booking.com guests since Nov 22, 2016
Hotel chain/brand: Andaz

Property Highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Full English/Irish, Vegan, Gluten-free, American

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Andaz Mayakoba - a concept by Hyatt

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Closest beaches
  • Mayakoba Beach

    7.9 Good beach
    150 feet from property
  • Playa del Carmen Beach

    7.5 Good beach
    3,400 feet from property
  • Ocean Maya Royale - Adults Only Beach

    6.3 Pleasant beach
    4,950 feet from property
  • Casa Vela Beach

    7.4 Good beach
    1.3 miles from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Do you offer airport pickup like they do at Rosewood?
    Dear Guest, We do have transportation option with extra charge. Please share with us a personal email address so we can properly forward you with our...
    Answered on October 22, 2019
  • Are all meals included in the room rate including lunch and dinner? It is not clear.
    Dear guest, Greetings from Andaz Mayakoba! Attending your inquiry, if you select the rate "All inclusive", the package includes unlimited consumptions...
    Answered on November 30, 2019
  • Is your private beach next to the property or do I need to use a means of transportation to go there?
    Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! We are inside of Mayakoba, that is a private and luxury complex. We all look forwar...
    Answered on October 11, 2019
  • If we are 3 ppl. Do we have an extra bed if we book one room for the three of us? Which room would you recommend the most for three ppl?
    The ideal is to book with Double beds, if you book a King bed room you can request a rollaway. Or the Lagoon View Suite, this is with King bed but com...
    Answered on April 21, 2021
  • Ho much all inclusive
    Hello There! $135USD + 16% VAT + 15% Service Charge per day per person. Regards, Andaz Mayakoba Resort Riviera Maya.
    Answered on January 18, 2021
  • Still looking?
Area info *
Guests loved walking around the neighborhood!
Excellent location – show map
5 Restaurants On Site

    Cocina Milagro

    Food: Mexican

    Open for: Breakfast, Lunch, Dinner

    Casa Amate

    Food: Latin American

    Tinta del Pulpo

    Food: Mexican

    Sotavento

    Food: Mediterranean

    Open for: Lunch, Dinner

    Vegan Bar

Resort Facilities at Andaz Mayakoba - a concept by Hyatt
Outdoors
  • Outdoor fireplace
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • BBQ facilities Additional charge
  • Terrace
  • Garden
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Archery Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class Additional charge
  • Tour or class about local culture
  • Happy hour Additional charge
  • Bike tours
  • Walking tours
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Entertainment staff
  • Snorkeling
  • Diving Off-site Additional charge
  • Cycling
  • Canoeing
  • Windsurfing Additional charge
  • Fishing Off-site Additional charge
  • Golf course (within 2 miles) Additional charge
  • Tennis court
Food & Drink
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Accessible parking
  • Secure parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key access
  • 24-hour security
General
  • Pet bowls
  • Convenience store on site
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Chapel/Shrine
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoor
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool with view
Pool 2 – outdoor
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool with view
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage Additional charge
  • Hand massage Additional charge
  • Head massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • French

House rules Andaz Mayakoba - a concept by Hyatt takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
12+ years
Extra bed by request
$100 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Andaz Mayakoba - a concept by Hyatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

FAQs about Andaz Mayakoba - a concept by Hyatt

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Andaz Mayakoba - a concept by Hyatt include:

    • Triple
    • Double
    • Quad
    • Suite
    • Studio

  • The prices at Andaz Mayakoba - a concept by Hyatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 150 feet from Andaz Mayakoba - a concept by Hyatt.

  • From the nearest airport, you can get to Andaz Mayakoba - a concept by Hyatt by:

    • Airport shuttle (public) 40min
    • Taxi 45min

  • Andaz Mayakoba - a concept by Hyatt has 5 restaurants:

    • Cocina Milagro
    • Sotavento
    • Tinta del Pulpo
    • Casa Amate
    • Vegan Bar

  • Guests staying at Andaz Mayakoba - a concept by Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegan
    • Gluten-free
    • American
    • À la carte

  • Andaz Mayakoba - a concept by Hyatt offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Tennis court
    • Canoeing
    • Windsurfing
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Live music/Performance
    • Personal trainer
    • Beauty services
    • Bike tours
    • Archery
    • Locker rooms
    • Tennis equipment
    • Walking tours
    • Swimming pool
    • Water sports facilities on site
    • Facial treatments
    • Tour or class about local culture
    • Live sports events (broadcast)
    • Happy hour
    • Waxing services
    • Cooking class
    • Beach
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Entertainment staff
    • Fitness
    • Yoga classes
    • Fitness classes

  • Andaz Mayakoba - a concept by Hyatt is 5 miles from the center of Playa del Carmen.

  • Check-in at Andaz Mayakoba - a concept by Hyatt is from 3:00 PM, and check-out is until 12:00 PM.