Experience World-class Service at Andaz Mayakoba - a concept by Hyatt

This property is 1 minute walk from the beach. Offering two outdoor pools and a private beach area, Upscale Andaz Mayakoba is in the gated Mayakoba complex in Playa del Carmen. The resort has a spa center and sauna, and guests can enjoy a meal at one of the 4 restaurants. Free WiFi is provided throughout the property and free private parking is available on this pet friendly property.

Every room at this resort is air conditioned and comes with a flat-screen TV with cable channels. Some units have a seating area to relax in after a busy day. Certain units include views of the sea or lake. Rooms include a private bathroom. Extras include bathrobes and slippers.

The restaurant offer cover fine dinning with Casa Amate, fresh and local ingredients with relaxed environment with Cocina Milagro, and beachfront street and sea food at Sotavento and Tinta del Pulpo. Room service is also available 24 hours.

This elegant resort offers a Mayan Oasis Spa with 6 massage rooms and a hydrotherapy circuit center and sauna and access to El Camaleón Golf Club and the Mayakoba Tennis Center.

This resort has water sports facilities and free use of bicycles is available. You can engage in various activities, such as golfing and snorkeling. Playa del Carmen Maritime Terminal is 5.6 mi from Andaz Mayakoba, while Church of Guadalupe is 3.7 mi from the property. The nearest airport is Cancun International Airport, 25 mi from Andaz Mayakoba - a concept by Hyatt.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Andaz Mayakoba - a concept by Hyatt has been welcoming Booking.com guests since Nov 22, 2016
Hotel chain/brand: Andaz

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Property Highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Full English/Irish, Vegan, Gluten-free, American

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

When would you like to stay at Andaz Mayakoba - a concept by Hyatt?

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Approximate prices in USD for a 1-night stay
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Sleeps Accommodation Type Price
Max adults: 3. Max children: 2
King Room
  • 1 king bed
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 2
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 2
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 3
Deluxe Suite
  • 1 king bed
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Max adults: 3. Max children: 3
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Max adults: 3. Max children: 3
Beach Suite
  • 1 king bed
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Max adults: 3. Max children: 3
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Max adults: 3. Max children: 2
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 2
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Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

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4 reasons to choose Andaz Mayakoba - a concept by Hyatt

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Andaz Mayakoba - a concept by Hyatt

Welcoming Booking.com guests since Nov 22, 2016

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Do you offer airport pickup like they do at Rosewood?

    Dear Guest, We do have transportation option with extra charge. Please share with us a personal email address so we can properly forward you with our personal concierge for more information. Warm Regards. Reservations Team


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    Answered on October 22, 2019
  • Are all meals included in the room rate including lunch and dinner? It is not clear.

    Dear guest, Greetings from Andaz Mayakoba! Attending your inquiry, if you select the rate "All inclusive", the package includes unlimited consumptions on food and beverage in the 4 restaurants of Andaz (except few selected items). Also you can order snacks and beverage in pool and beach area. **Room service and alcohol from minibar is not included. Kind Regards. Andaz Reservations Team


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    Answered on November 30, 2019
  • If we are 3 ppl. Do we have an extra bed if we book one room for the three of us? Which room would you recommend the most for three ppl?

    The ideal is to book with Double beds, if you book a King bed room you can request a rollaway. Or the Lagoon View Suite, this is with King bed but comfortable and big enough for 3.


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    Answered on April 20, 2021
  • Ho much all inclusive

    Hello There! $135USD + 16% VAT + 15% Service Charge per day per person. Regards, Andaz Mayakoba Resort Riviera Maya.


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    Answered on January 18, 2021
  • When is the best time to visit your property for the perfect beach holiday?

    Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! One of the perfect beach holiday that we will recommend you, could be from November to april. We all look forward to welcoming in our inspiring paradise. Yours Sincerely, Andaz Mayakoba Team


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    Answered on October 11, 2019
  • Is your private beach next to the property or do I need to use a means of transportation to go there?

    Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! We are inside of Mayakoba, that is a private and luxury complex. We all look forward to welcoming in our inspiring paradise. Yours Sincerely, Andaz Mayakoba Team


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    Answered on October 11, 2019
  • Hi! If I go for a weeding, there is transportation to El pueblito ?

    Hello There, It is correct, you only have to request the transportation with Guest services. Warm regards, Andaz Mayakoba Resort Riviera Maya.


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    Answered on March 16, 2021
  • I see your rooms are all non-smoking, which is fine, but do you allow smoking on the balcony's or terraces? Or, are there specific smoking areas on the grounds of the hotel? Thanks.

    Hello There! We have specific smoking areas around the property. Warm Regards, Andaz Mayakoba Resort Riviera Maya


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    Answered on December 28, 2020
  • Hello, I would like your reccomendation on a room that is close and easily accesible to and from the beach.

    Hello there, We have one pool at the lagoon side and one more at the beach. From the lagoon to the beach is 1 mile, we offer complementary bikes for our guest and we have golf cars around the property as shuttle.


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    Answered on July 3, 2021
  • How far are you from the airport in Cancun?

    We are located about 47km away from the airport which is a 40 minutes car trip.


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    Answered on January 17, 2022
  • I asked a question about dining options, what does EP mean? Can the all inclusive be purchased when we arrive or does it need to be booked before?

    European Plan (only room), absolutely! you can add it at check in.


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    Answered on March 2, 2021
  • Do you have a beach front

    Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! We would like to inform you that we have that category and you can find them under the same name. For example: King Beach Front, Beach Front Suite. Yours Sincerely, Andaz Mayakoba.


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    Asked about: King Room • Answered on September 7, 2020
  • So any of the king suites have private pools?

    Yes, all the suites have a plunge pool.


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    Answered on October 4, 2021
  • Are all the restaurants and gym open?

    Yes, we have all the places and facilities open.


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    Asked about: King Room - Beach Area • Answered on April 19, 2021
  • Is this an all inclusive or food is separate?

    Hello There! We have both, only room and room with all inclusive package. Warm regards, Andaz Mayakoba Resort Riviera Maya.


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    Answered on February 19, 2021
  • Is it possible to do a PCR test at the hotel?

    Hello, Yes, we offer the PCR test but it's not included in the rate. you can reach out for more information at concierge.mayakoba@andaz.com


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    Answered on September 27, 2021
  • Hello do you offer rollout beds or is there a sleeper sofa in the rooms for kids ages 6-11?

    We do offer complementary rollaway.


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    Asked about: Lagoon View King • Answered on April 6, 2021
  • Do you need to book all inclusive to eat at the restaurants? Is there a concierge or someone on property to book trips to attractions, cenotés, etc?

    Hello There! Yes, the concierge email is concierge.mayakoba@andaz.com We have both plans, the All inclusive package & EP.


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    Answered on March 2, 2021
  • Hello, I booked the double room double bed through booking.com. How can I upgrade to double room double bed lagoon view?

    Could be directly with the hotel or you can modify the room category with booking.com


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    Asked about: Double Room with Two Double Beds • Answered on April 8, 2021
  • Is the sauna open right now during Covid? Thank you!

    Hello There! Yes, all the spa facilities are working but know is with reservation in advance. Warm Regards, Andaz Mayakoba Resort Riviera Maya.


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    Answered on December 8, 2020
Area Info *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Church of Guadalupe
    3.8 miles
  • Kool Beach Club
    4.7 miles
  • Quinta Alegria Shopping Mall
    4.9 miles
  • ADO International Bus Station
    5.5 miles
  • Disabled-friendly beach
    5.5 miles
  • Playa del Carmen Maritime Terminal
    5.6 miles
  • Rio Secreto
    10.3 miles
Natural Beauty
  • Ocean/Sea Caribbean Sea
    0 miles
Beaches in the Neighborhood
  • Mayakoba Beach
    150 feet
  • Playa del Carmen Beach
    3,400 feet
  • Ocean Maya Royale - Adults Only Beach
    4,950 feet
  • Casa Vela Beach
    1.3 miles
  • Playa Virgen
    4 miles
Closest Airports
  • Cozumel International Airport
    13.3 miles
  • Cancún International Airport
    26.3 miles
How to get to Andaz Mayakoba - a concept by Hyatt from Cancún International Airport
    Taxi
    Public shuttle
    Free parking is available.
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5 Restaurants On Site

    Cocina Milagro

    Food: Mexican

    Open for: Breakfast, Lunch, Dinner

    Casa Amate

    Food: Latin American

    Tinta del Pulpo

    Food: Mexican

    Sotavento

    Food: Mediterranean

    Open for: Lunch, Dinner

    Vegan Bar

Resort Facilities at Andaz Mayakoba - a concept by Hyatt