Offering two outdoor pools and a private beach area, Upscale Andaz Mayakoba is in the gated Mayakoba complex in Playa del Carmen. The resort has a spa center and sauna, and guests can enjoy a meal at one of the 4 restaurants. Free WiFi is provided throughout the property and free private parking is available on this pet friendly property. Every room at this resort is air conditioned and comes with a flat-screen TV with cable channels. Some units have a seating area to relax in after a busy day. Certain units include views of the sea or lake. Rooms include a private bathroom. Extras include bathrobes and slippers. The restaurant offer cover fine dinning with Casa Amate, fresh and local ingredients with relaxed environment with Cocina Milagro, and beachfront street and sea food at Sotavento and Tinta del Pulpo. Room service is also available 24 hours. This elegant resort offers a Mayan Oasis Spa with 6 massage rooms and a hydrotherapy circuit center and sauna and access to El Camaleón Golf Club and the Mayakoba Tennis Center. This resort has water sports facilities and free use of bicycles is available. You can engage in various activities, such as golfing and snorkeling. Playa del Carmen Maritime Terminal is 5.6 mi from Andaz Mayakoba, while Church of Guadalupe is 3.7 mi from the property. The nearest airport is Cancun International Airport, 25 mi from Andaz Mayakoba - a concept by Hyatt. This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Andaz
Hotel chain/brand
Andaz

Property highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, Gluten-free, American, Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.2
Facilities
9.1
Cleanliness
9.4
Comfort
9.3
Value for money
7.7
Location
9.3
Free Wifi
10
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Fiercesnow
    United States of America United States of America
    - Location and the hotel ground. Mayakoba is beautiful - Size of the suite. 1200 sq ft. Large living room and large bedroom. Very nice layout and one of the best suites I have stayed in - Casa Amate is one of the best restaurants I have been...
  • Gina
    United States of America United States of America
    The property was spotless and incredibly gorgeous. The staff was very friendly and accommodating. It was not crowded at all, and the weather was perfect.
  • Dalya
    Israel Israel
    Everything. The rooms, the service, the grounds, the bicycle rides to other hotels, the restaurants. We took the bikes through nature trail everyday, visited the cenote then had a drink in a different hotel and came back to swim on th beach. We...
  • Monika
    United States of America United States of America
    Amazing breakfast, lovely people, calm and restful place. Will be back
  • Iga
    Poland Poland
    Almost everything was great. Rooms, area, bikes, food, swimming pools. Not crowded during our stay. We would go there again for sure if that was closer. Nice music in the swimming pool area. Cold water for free.
  • Erin
    United States of America United States of America
    It was big enough that everyone could spread out. Then resort never felt packed. We loved that it was in the middle of such protected, natural jungle, and centotes and the area took pride in being eco-friendly. Being able to ride our bikes along...
  • Hege
    United States of America United States of America
    great breakfast buffet, albeit veryt pricey. Beatufil beach and super fun to ride down to the beach from our room which was located closer to the reception area. liked the water service on the beach and the great louge mattresses and towel service
  • Justin
    United States of America United States of America
    VIP treatment Our amazing pool attendant Paco! The ocean view studios are highly recommended. Wonderful breakfast buffet.
  • Ilias
    United States of America United States of America
    Andaz is the ideal family resort. Beach is great, pools are awesome, food is delicious, staff is outstanding
  • Raquel
    United States of America United States of America
    Everything! It’s beautiful, modern, comfortable. The service is top notch. Food was delicious. We’ll be back soon!

Area info

Restaurants
5 Restaurants On Site

  • Cocina Milagro
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Gluten-free • Dairy-free
  • Casa Amate
    • Cuisine
      Latin American
    • Ambience
      Modern
  • Tinta del Pulpo
    • Cuisine
      Mexican
    • Ambience
      Modern
  • Sotavento
    • Cuisine
      Mediterranean
    • Open for
      Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegan • Gluten-free
  • Vegan Bar
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan

Resort facilities at Andaz Mayakoba Resort Riviera Maya, By Hyatt
Great facilities! Review score, 9.1

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area

Bathroom

  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor fireplace
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Refrigerator

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Bicycle rental
  • Archery
    Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Happy hour
    Additional charge
  • Bike tours
  • Walking tours
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Entertainment staff
  • Snorkeling
  • Diving
    Additional chargeOff-site
  • Cycling
  • Canoeing
  • Windsurfing
    Additional charge
  • Fishing
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Video
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not possible).

  • Valet parking
  • Accessible parking

Front Desk Services

  • Private check-in/out
  • Concierge
  • Baggage storage
  • 24-hour front desk

Entertainment & Family Services

  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Convenience store on site
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Laptop safe
  • Chapel/Shrine
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible

2 swimming pools

Pool 1 – outdoor

  • All ages welcome
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Pool 2 – outdoor

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • English
  • Spanish
  • French
  • Portuguese

House rules
Andaz Mayakoba Resort Riviera Maya, By Hyatt takes special requests – add in the next step!

Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
$100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

FAQs about Andaz Mayakoba Resort Riviera Maya, By Hyatt

  • Check-in at Andaz Mayakoba Resort Riviera Maya, By Hyatt is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Andaz Mayakoba Resort Riviera Maya, By Hyatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Andaz Mayakoba Resort Riviera Maya, By Hyatt include:

    • Triple
    • Quad
    • Suite

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt has 5 restaurants:

    • Sotavento
    • Cocina Milagro
    • Vegan Bar
    • Tinta del Pulpo
    • Casa Amate

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt is 5 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Andaz Mayakoba Resort Riviera Maya, By Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental
    • Gluten-free
    • American
    • Buffet
    • À la carte

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Tennis court
    • Canoeing
    • Windsurfing
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Live music/Performance
    • Personal trainer
    • Beauty services
    • Bike tours
    • Archery
    • Locker rooms
    • Bicycle rental
    • Walking tours
    • Swimming pool
    • Water sports facilities on site
    • Tennis equipment
    • Tour or class about local culture
    • Live sports events (broadcast)
    • Happy hour
    • Facial treatments
    • Cooking class
    • Beach
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Entertainment staff
    • Fitness
    • Yoga classes
    • Fitness classes

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The nearest beach is 150 feet from Andaz Mayakoba Resort Riviera Maya, By Hyatt. All distances are measured in straight lines. Actual travel distances may vary.