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About this property

Comfortable Accommodations: Arkana 9 Suites by Grupo Amber in Playa del Carmen offers family rooms with air-conditioning, private bathrooms, and balconies. Each room includes a kitchenette, sofa bed, and free WiFi. Leisure Facilities: Guests can relax on the sun terrace or enjoy the year-round outdoor swimming pool. The property features an outdoor seating area and a rooftop pool. Convenient Location: Located 36 km from Cozumel International Airport, the hotel is a 13-minute walk from Playa del Carmen Beach and 1 km from the Church of Guadalupe. Nearby attractions include Xel Ha and Moon Palace. Guest Favorites: Guests appreciate the comfortable beds, diverse food and drink options, and the comfort of the property.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (8.4)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom
1 large double bed
Living room
1 sofa bed
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Elaine
    Canada Canada
    Loved our stay here! Jae was so attentive and was always just a message away if we needed anything. The space was very clean, room was nice and dark for sleeping with a firm comfortable mattress. The area is very quiet, but just a 5 min walk from...
  • Penny
    United Kingdom United Kingdom
    Huge modern property with 2 bathrooms and 3 beds. Very comfortable and clean
  • Mark
    United States United States
    Good stay. Everything was like the pictures. It was very spacious and had everything needed in the unit. It is located in a walkable area with many grocery stores and the beach, only a 15-minute walk. The wifi was superb! I had no issues...
  • Jana
    Czech Republic Czech Republic
    Very friendly and helpful staff. Very clean. Great area, calm but in walking distance to the beach, the 5th Avenue as well as restaurants and supermarkets.
  • Miriam
    Sweden Sweden
    Clean, big apartment and the staff was super nice. All the essentials to cook a light meal and breakfast. We also loved the rooftop with attached pool!
  • Julia
    Austria Austria
    Die Zimmer waren schön, sauber und sicher. Es war von dort aus alles gut erreichbar. Besonders gut hat mir der Pool oben gefallen auch da hatte man seine Ruhe und konnte entspannen. Der Host war super nett und immer schnell erreichbar. Ich kann es...
  • Verónica
    Mexico Mexico
    Lo mejor de lo mejor aún así lo voy a volver a contratar por medio del booking este medio no te ayuda en nada
  • Judith
    Chile Chile
    Ubicación, instalaciones, súper equipado con todo lo n3cesario y más!
  • William
    Mexico Mexico
    Todo muy bien, quien nos recibió, y nos entrego el depa, la ubicacion etc. Muy bien todo, volveria.
  • Hector
    Chile Chile
    Cómodo, moderno , cerca de muchos super mercados y de 5ta av. cerca de la av 30 donde hay mucha locomoción.

Hotel surroundings

Facilities of Arkana 9 Suites by Grupo Amber

Great facilities! Review score, 8.3

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Terrace
  • Air conditioning

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace

Kitchen

  • Coffee machine
  • Toaster
  • Kitchenware
  • Microwave

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Dining area
  • Seating Area

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Services

  • Luggage storage
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safety deposit box

General

  • Air conditioning
  • Family rooms
  • Non-smoking rooms
  • Iron

Accessibility

  • Upper floors accessible by stairs only

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome

Wellness

  • Sun loungers or beach chairs

Languages spoken

  • English
  • Spanish

House rules

Arkana 9 Suites by Grupo Amber takes special requests - add in the next step!
Check-in
From 15:00 to 22:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 6 years
Cot upon request
Free

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit cardCash
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 22:00 and 20:00.

The fine print

Need-to-know information for guests at this property

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Arkana 9 Suites by Grupo Amber in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 20:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Arkana 9 Suites by Grupo Amber