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Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico – Good location – show map
we loved the staff. they we so nice and friendly… easy to talk to to.
United States of AmericaBest all-inclusive experience you can find. High quality food, services, facilities and entertainment for the whole family. Attention to every detail. Super friendly and helpful staff. The shows are exceptionally good. Great buffets and restaurants. Breakfast sausages and bacon just the way I like them (little detail, I know! but it's just one of those things that make a difference...)
SwitzerlandService excellent. Workers friendly. Plenty f food and drink options.
United States of AmericaExcellent service, great food the tacos by the pool are awesome. Make sure to arrange reservations for dinner.
MexicoGreat Restaurants All Inclusive with good food, rooms are Ok with great room service, good food around the pools, great cocktails selection and Corona/ Modelo beer., excellent Staff
United States of AmericaAwesome place. The food, staff and shows were amazing
BrazilWe love the Woodward skate park beside the hotel! The waterpark is very fun too. Everything is very clean. The house keeping does a great job, everyone is very hospitable. The buffet and juices and food selection is great. The music is great. The coffee shop , everyone is awesome.
United States of AmericaEverything was nice and clean. Also, the kids water park was super fun my kid enjoyed it. We got a day pass to visit Hard Rock Cancun which was really fun, you just have to ask the front desk for a day pass in advance. You do have to pay for your own transportation to visit the Cancun Hard Rock location. The only thing I would have love to have is the pools heated. Lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice.
United States of AmericaExcellent service. The staff was friendly and accommodating. The restaurants on site were very good and clean
United States of AmericaStaff was perfect! Food was perfect! Totally accommodating and all inclusive.
United States of America
- What guests loved the most:
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Fabiola
United States of America
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Daniel
Switzerland
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Craig
United States of America
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Jaime
Mexico
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Clemente
United States of America
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Tony
Brazil
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Mara
United States of America
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Jose
United States of America
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Stephanie
United States of America
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Kamaria
United States of America
Categories:
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This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoiled beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath.
Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries.
The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges.
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. Bicycles can be hired, and there is also a diving school. Activities such as snorkeling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'.
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS:
• Attraction 1: 9 slides of different sizes for children
and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attractions 3: 6 high-speed slides for teenagers
and adults
This is our guests' favorite part of Puerto Aventuras, according to independent reviews.
Couples in particular like the location – they rated it 8.6 for a two-person trip.
Bahia Xcacel Beach
7.5 Good beach1,400 feet from propertyPlaya Puerto Aventuras
8.1 Very good beach4,550 feet from propertyPaamul beach
8.0 Very good beach1.7 miles from propertyPlaya Barceló Maya
8.5 Very good beach1.8 miles from property
See what guests loved the most:
Fabiola
United States of America“we loved the staff. they we so nice and friendly… easy to talk to to.”
Daniel
Switzerland“Best all-inclusive experience you can find. High quality food, services, facilities and entertainment for the whole family. Attention to every detail. Super friendly and helpful staff. The shows are exceptionally good. Great buffets and...”
CraigUnited States of America“Service excellent. Workers friendly. Plenty f food and drink options.”
Jaime
Mexico“Excellent service, great food the tacos by the pool are awesome. Make sure to arrange reservations for dinner.”- ClementeUnited States of America“Great Restaurants All Inclusive with good food, rooms are Ok with great room service, good food around the pools, great cocktails selection and Corona/ Modelo beer., excellent Staff”
- Tony
Brazil“Awesome place. The food, staff and shows were amazing” 
MaraUnited States of America“We love the Woodward skate park beside the hotel! The waterpark is very fun too. Everything is very clean. The house keeping does a great job, everyone is very hospitable. The buffet and juices and food selection is great. The music is great. The...”- JoseUnited States of America“Everything was nice and clean. Also, the kids water park was super fun my kid enjoyed it. We got a day pass to visit Hard Rock Cancun which was really fun, you just have to ask the front desk for a day pass in advance. You do have to pay for your...”
StephanieUnited States of America“Excellent service. The staff was friendly and accommodating. The restaurants on site were very good and clean”
KamariaUnited States of America“Staff was perfect! Food was perfect! Totally accommodating and all inclusive.”
- Does each bedroom have its own bathroom?Dear Rocker, Thank you for contact Hard Rock Hotel Riviera Maya, Yes, each bedroom of the Platinum Two-Bedroom Suite with Terrace have its own bat..Answered on 15 January 2020
- Is there a living roomDear guest, This room category doesn't have a living room. Do not hesitate to visit the Hard Rock web where you will find the description of each ro..Answered on 15 February 2021
- How long does it take to get to the resort from Cancun International? And is that the airport that is recommended for travel from the US?Hello, The estimated time from International Cancun Airport and the Hard Rock Hotel Riviera Maya is 65 minutes, this time may vary according to traf..Answered on 11 November 2019
- What is your pet policy?The program is only applicable to dogs and cats, maximum two (2) pets per room ($ 150 USD* per pet per stay). Stays of more than 7 nights, 150 USD wil..Answered on 4 July 2021
- Hi, is all inclusive included in the room rate or you charge separately? I don’t see any info on booking.comTHE HARD ROCK ALL INCLUSIVE SET LIST: 5-Star accommodations, Casual and à la carte dining, Beverages (alcoholic and otherwise), snacks 4/7 in-room ser..Answered on 23 September 2021
- Still looking?
Restaurant #1
Food: International
Frida
Food: Mexican
Open for: Dinner
ZEN
Food: Japanese, Sushi, Thai
Open for: Dinner
Ipanema
Food: Brazilian
Open for: Dinner
Caffeto
Food: American
Open for: Breakfast, Brunch, Lunch
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.
- Beachfront
- Private beach area
- Terrace
- Garden
- Bicycle rental
- Beach
- Water park
- Evening entertainment
- Nightclub/DJ
- Entertainment staff
- Snorkeling
- Canoeing
- Karaoke
- Hot tub
- Tennis court
- Snack bar
- Bar
- Restaurant
- Valet parking
- Accessible parking
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Babysitting/Child servicesAdditional charge
- Daily housekeeping
- Business center
- Meeting/Banquet facilitiesAdditional charge
- Safe
- Pet bowls
- Convenience store on site
- Shared lounge/TV area
- Air conditioning
- Smoke-free property
- Hypoallergenic room available
- Chapel/Shrine
- Elevator
- Family rooms
- Hair/Beauty salon
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
- Open all year
- Pool with view
- Pool/Beach towels
- Pool bar
- Beach chairs/Loungers
- Open all year
- Suitable for kids
- Pool with view
- Waterslide
- Pool/Beach towels
- Beach chairs/Loungers
- Kids' pool
- Locker rooms
- Fitness classes
- Yoga classes
- Fitness
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Hairstyling
- Hair coloring
- Haircut
- Pedicure
- Manicure
- Hair treatments
- Makeup services
- Waxing services
- Facial treatments
- Beauty services
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
- SaunaAdditional charge
- English
- Spanish
House rules
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Only pets of less than 18 kg are permitted, and 2 pets maximum per room.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please inform Hard Rock Hotel Riviera Maya - Hacienda All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
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The prices at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has 5 restaurants:
- Caffeto
- ZEN
- Restaurant
- Frida
- Ipanema
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Guests staying at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).
Breakfast option(s) include:
- Continental
- Buffet
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Yes, there's a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive on this page.
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Check-in at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.
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Yes, Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is popular with guests booking family stays.
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Room options at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive include:
- Double
- Suite
- Triple
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Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is 0.7 miles from the center of Puerto Aventuras.
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers the following activities/services (charges may apply):
- Spa
- Hot tub/Jacuzzi
- Fitness center
- Sauna
- Massage
- Snorkeling
- Tennis court
- Canoeing
- Karaoke
- Evening entertainment
- Beachfront
- Water park
- Bicycle rental
- Locker rooms
- Nightclub/DJ
- Spa/Wellness packages
- Fitness classes
- Beauty services
- Entertainment staff
- Facial treatments
- Yoga classes
- Waxing services
- Fitness
- Makeup services
- Hair treatments
- Manicure
- Pedicure
- Haircut
- Hair coloring
- Hairstyling
- Body treatments
- Body scrub
- Body wrap
- Beach
- Light therapy
- Spa facilities
- Swimming pool
- Private beach area
- Spa lounge/Relaxation area
