Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Mexico – Great location - show map
It was a great experience and great costumer service.
United States of America
Experience World-class Service at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
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Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site. The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided. The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.
Couples in particular like the location – they rated it 8.1 for a two-person trip.
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has been welcoming Booking.com guests since Dec 22, 2008Hotel chain/brand: Hard Rock
- Outdoor swimming pool
- Free WiFi
- Beachfront
- Airport shuttle
- Free parking
- Non-smoking rooms
- 9 restaurants
- Bar
- Private beach area
- Breakfast
Categories:
See what guests loved the most:
- VVicente
United States of America“It was a great experience and great costumer service.” 
Ana
Mexico“Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.”
DiegoUnited States of America“Staff was awesome and friendly. Food was amazing and drinks also.”- GGiulianaUnited States of America“I loved the pool atmosphere with the dj. The staff was super friendly and accommodating . The dinner selection was delicious”
- שירן
Israel“Everything was great. We enjoyed the stay and come back in the Future for sure” 
JohnsonUnited States of America“It was beautiful, clean, and the staff was very accommodating in all situations! For the amount of people present the staff did an excellent job with cleaning. They even sent someone to help me get into my suitcase after I locked it & couldn’t...”
GenetteUnited States of America“I loved the people and area, everything available and included with your booking. The pools and beaches are to die for!”
Nduhaime
Canada“the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious,...”- Kadri
Estonia“Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot,...” - Lorenzo
Italy“Hard Rock vibes all around. Great music excellent drinks 🍹 WONDERFUL PLACE. Many many Thanks 🙏😎 to all the staff.”
Property questions and answersBrowse questions from guests for anything extra you want to know about the propertyThe property usually replies within a few days
Hello, I'm very interested in this property. I just have a couple of questions... is this package the limitless all-inclusive? If so, please explain ..
Hello Alana, I would like to mention our reservations have the benefit of a specific amount of Limitless All-Inclusive promotion® to be used for boo..Answered on 11 November 2019Is your private beach next to the property or do I need to use a means of transportation to go there?
Dear customer, The hotel beach is private. Regards,Answered on 15 October 2019Hi there, I’ve booked a room in March (2 adults)just realised there are 2 sides, I’ve booked Hacienda, can we still use facilities on the heaven side?
As long as guests are 18 years or over they can access the Heaven side.Answered on 5 November 2021Is alcohol included in the all inclusive?
Dear Customer, Yes, alcohol is included in your stay (some wines and premium liquors have an additional cost). Regards,Answered on 14 August 2020Do you provide shuttle service to and from airport
we have a shuttle service available with an extra charge, please send an inbox in order we can provide you the contact. Cordially,Answered on 13 March 2021When is the best time to visit your property for the perfect beach holiday?
Dear Customer, It is always a good time to visit us and take the perfect holiday. Cordially,Answered on 15 October 2019- Still looking?
Area info *
Restaurants9 Restaurants On Site
- IPANEMA
- CuisineBrazilian
- AmbienceModern
- ZEN
- CuisineJapanese • Asian
- AmbienceTraditional
- FRIDA
- CuisineMexican
- AmbienceTraditional
- CIAO
- CuisineItalian
- AmbienceTraditional • Modern
- TORO
- CuisineSteakhouse
- AmbienceModern
- LE PETIT COCHON
- CuisineFrench
- AmbienceModern
- THE MARKET
- CuisineMexican
- AmbienceFamily-friendly
- IN-ROOM DINING
- CuisineInternational
- AmbienceFamily-friendly
- PIZZETO
- CuisineAmerican
- AmbienceFamily-friendly
Resort Facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All InclusiveGreat facilities! Review score, 8.1
- Outdoor swimming pool
- Free WiFi
- Beachfront
- Airport shuttle
- Free parking
- Non-smoking rooms
- 9 restaurants
- Bar
- Private beach area
- Breakfast
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Hairdryer
- Bathtub
- Shower
- Wardrobe or closet
- Alarm clock
- View
- Beachfront
- Private beach area
- Garden
- Coffee machine
- Socket near the bed
- Clothes rack
- Bicycle rental
- Live music/Performance
- Themed dinners
- Beach
- Tennis equipment
- Water park
- Evening entertainment
- Nightclub/DJ
- Entertainment staff
- Diving
- Cycling
- Game room
- Hot tub
- Golf course (within 2 miles)
- Tennis court
- iPod dock
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Fruit
- Wine/Champagne
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Valet parking
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Daily housekeeping
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilities
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Safe
- Pet bowls
- Adults only
- Convenience store on site
- Air conditioning
- Wake-up service
- Heating
- Soundproof
- Car rental
- Laptop safe
- Elevator
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Open all year
- Pool with view
- Saltwater pool
- Pool/Beach towels
- Pool bar
- Beach chairs/Loungers
- Yoga classes
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
- SaunaAdditional charge
- English
- Spanish
House rules
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children not allowed.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cash
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Infants from 0-3 years old are free.
All children from 4 to 17 years old extra charges apply.
When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.
Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please inform Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
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Check-in at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Guests staying at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 6.7).
Breakfast option(s) include:
- Continental
- American
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The prices at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offers the following activities/services (charges may apply):
- Spa
- Fitness center
- Hot tub/Jacuzzi
- Sauna
- Massage
- Cycling
- Game room
- Diving
- Tennis court
- Golf course (within 2 miles)
- Beachfront
- Water park
- Evening entertainment
- Bicycle rental
- Tennis equipment
- Swimming pool
- Themed dinners
- Yoga classes
- Live music/Performance
- Entertainment staff
- Beach
- Nightclub/DJ
- Private beach area
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Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is 0.8 miles from the center of Puerto Aventuras. All distances are measured in straight lines. Actual travel distances may vary.
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Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has 9 restaurants:
- IPANEMA
- FRIDA
- THE MARKET
- IN-ROOM DINING
- CIAO
- PIZZETO
- ZEN
- TORO
- LE PETIT COCHON
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Yes, there's a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive on this page.
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Room options at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive include:
- Quad
- Double
- Suite
