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Located in the Malecon area in beautiful and exciting downtown Cancun, surrounded by restaurants and businesses, Krystal Urban Cancun Centro offers convenient amenities and services for a variety of travelers.

Guests at this hotel can go for a swim in the refreshing outdoor pool. The modern and stylish guestrooms at the Krystal Urban Cancun Centro feature various amenities such as free wireless internet and a spacious work desk.

From this hotel, guests can enjoy spectacular views of the city and surrounding gardens. Spa and gym services will be available soon.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Krystal Urban Cancun Centro has been welcoming guests since Jul 1, 2009

Property Highlights

Top Location: Highly rated by recent guests (8.2)

Breakfast Info

American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Select dates to see this property's availability and prices

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Closest beaches
  • Playa Las Perlas

    8.2 Very good beach
    1.4 miles from property
  • Playa Linda

    8.1 Very good beach
    1.8 miles from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Which of your room ? is a deluxe double with balcony and ocean view beache club + Breakfast?
    Thank you for being interested in our Hotel, We suggest you to choose any double, we are the only City/Downtown Hotel with balconies in all the rooms..
    Answered on March 12, 2020
  • How far is the beach
    the closest one it is 2 Miles far from us, our beach club it is on Krystal Cancun, our beach club, it is 6 miles away from us.
    Answered on August 13, 2020
  • What’s the earliest I can check in. Also we need the room with a king bed
    Check in time it is at 3 pm, and early check in it is subject to availability. regards,
    Answered on March 17, 2021
  • Hello. Are there chairs on the balconies? Do you do COVID 19 tests?
    Hello, we do not have chairs in balconies, and every morning comes to the hotel a medical crew to offer COVID TEST to our guest and the cost of this ..
    Answered on March 17, 2021
  • Buen dia, hay posibilidad de dejar nuestro equipaje antes del horario del check in? Son 2 carry on. Aguardo respuesta. Muchas gracias!
    Buen día, si su llegada al hotel se da antes de la hora de check in si es posible dejar su equipaje en resguardo mientras esperan a que su habitació..
    Answered on February 5, 2021
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Hotel area info *
1 Restaurant On Site

    Restaurante Aquamarina

    Food: American

Amenities of Krystal Urban Cancun Centro
  • Toilet paper
  • Towels
  • Guest bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
  • City view
  • View
  • Balcony
  • Terrace
  • Garden
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Bar
  • Restaurant
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs MXN 38.0 per day.
  • Parking garage
  • Accessible parking
Front Desk Services
  • Concierge
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Elevator
  • Fan
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Room service
  • Entire unit wheelchair accessible
Outdoor swimming pool
    Free! All pools are free of charge
  • Pool/Beach towels
  • Pool bar
  • Fitness
  • Beach umbrellas
  • Fitness center
Languages Spoken
  • English
  • Spanish
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules

Krystal Urban Cancun Centro takes special requests – add in the next step!


From 3:00 PM

Guests are required to show a photo ID and credit card at check-in


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in


Pets are not allowed.


When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Krystal Urban Cancun Centro accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

The property has the Stay Safe & Clean Sanitary Certification

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Krystal Urban Cancun Centro

  • Krystal Urban Cancun Centro has 1 restaurant:

    • Restaurante Aquamarina

  • Check-in at Krystal Urban Cancun Centro is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Krystal Urban Cancun Centro may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Krystal Urban Cancun Centro include:

    • Double
    • Suite

  • Guests staying at Krystal Urban Cancun Centro can enjoy a highly-rated breakfast during their stay (guest review score: 6.3).

    Breakfast option(s) include:

    • American
    • Buffet

  • Krystal Urban Cancun Centro offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness
    • Swimming pool

  • Krystal Urban Cancun Centro is 1.2 miles from the center of Cancún.