we did have a bug issue with cockroaches, and ants. rooms were very humid but there was nothing they could do, due to the weather. the drinks were very watered down, and you had to drink about 20 drinks before starting to feel a buzz.

i liked the modern, new aspect of the facility. all the food was amazing and the pools were to die for!

Stayed in July 2022

we arrived at 11 and we get our room until 6 pm! the staff at the lobby was rude and slow

great staff in pool and great bech

Stayed in June 2022

the food the location, the beach

Stayed in June 2022

the entertainment is so boring by the pool, you can not hear the music, it’s only adults resorts, you could do some entertainment for adults and not for tamiles. the night theme are so boring and I can’t believe there isn’t night club or entertainment at night ( just singers all night until 12 pm salsa night all night and the Bahia bar is for sleeping time. so glad we have to leave.

the resort is fantastic, room so confortable and nice, the food is fantastic. restaurants are amazing ! love it

Stayed in June 2022

No complaints here.

It was our first time traveling to the area. I went with my mama and littler sister. We had such an amazing time. The hotel is beautiful with open architecture and modern Mexican decor. We stayed in a junior suite that had a view of the left pool and view of the ocean. The rooms can get a little humid but that is to be expected given the open structure and location. The room was clean the bellhop that took our items up to the room was very informative. Honestly the best thing that made thing an amazing trip was the staff at Barcelo. Everyone we came across was so kind and attentive. The buffet is outstanding with such an array to choose from and so clean! It is open from 7-6, but if you stay at the adults only you have access to the other buffets that are open until 10 pm and the other hotels within the resort. They also offer room service for a decent price, no complaints from here as we ordered some late night grub. We ate at 2 of the 4 restaurants this hotel offers. The Japanese restaurant Sapporo was so delish. You can choose from the grill or a table, we went twice and did one of each. Our waitress Modesta at the table was a charm. She was funny and explained the menu so well. We also ate the Mexican restaurant Agave. The food was also amazing and just the right portions for a 4 course meal. We had two waters there and they were Eliver and Victor. They were so nice as well as had us having a few laughs. The pool is so well taken care of and clean. We had a chance to speak to one of the employees taking care of it and he explained to us how they managed it. At the pool the attention was also great. Two that stop out were Maribel and Espernza. They were always around making sure everyone had drinks and were taken care of. There is a hut down by the beach that you can get specialty drinks in a coco or pineapple for a decent fee. They are very delish and fresh. The drinks at the hotel I believe were great!

Stayed in June 2022

This is by far the best experience I had! The hotel, the facilities, food, stuff everything is TOP TOP calls! This was my second time for be there in a year and I will definitely come back next year!

Stayed in April 2022

slow room service hard to communicate with workers at property.

beautiful amenities

Stayed in May 2022

Humid- ants in room that got into our luggage and were present the entire stay. Shower slow to drain with really poor ventilation overall. Lack of shuttle to get out to other portions of town- we were effectively "stuck" at the resort. Hired private driver for the day for $300 to take us to Tulum.

The gorgeous pool, lack of children, SUPER friendly staff. Buffet choices were also great- vegetarian fare was easy to come by. Outdoor lounge area attached to our room was lovely. Weather was perfect. Hydrospa was very enjoyable. Falconer on beach to ward off smaller birds.

Stayed in March 2022

Service wasn’t as good at the tables in the buffet as in the past. Elevator and hallways were not well maintained.

Room was very clean. Food is good.

Stayed in March 2022