Hotel
 Biwa Tulum

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.
Travel Sustainable property

Av. Satelite Norte y calle Bubullek, Tulum City Centre, 77780 Tulum, Mexico – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.9
Excellent
408 reviews

the hotel was super clean, new, spacious and wonderful pool and rooftop. staff were friendly and helped when needed. very relaxed feeling. housekeeping was great.

Chloe Canada

The room is enormous. The bed was huge and super comfortable, AC works very well, hot water, staffs are attentive. The location is excellent, near to many restaurants.

Isabelle Canada

The staff were amazing from the moment we reached. We booked a 2 bdr hotel room and it was VERY spacious. The rooms and hotel are clean and they provide everything you need. Also the hotel has a water softener so the showers felt immaculate. It is walkable from everything in the city centre.

Ainjel United States of America

Biwa was a good surprise when traveling to Cancun area. We arrived from Cancun around 11am and the checkin was supposed to happen only at 3pm, but they allowed us to get in earlier with no extra. We had lunch in front of the building in a local place, good food, excellent price. The pool is gorgeous, but go early to get some sun. During the afteroon you have some shadow. Wifi is very reliable, I work online. Lots of good places to eat in a short walk. I definitely will come back to Biwa, nice staff. No breakfast, but you can go to the supermarket and buy some stuff, no big deal. The restaurant attached to the hotel has a wonderful staff too.

Michael Brazil

Very friendly accommodating staff and the cafe don Tomas is an excellent addition

Quinn United States of America

I had a great stay at Biwa. Everyone was very nice and genuinely kind. They did all they could to ensure we were comfortable, even during a hurricane that left the entire town without electricity. They offered great tips about the city, had bicycle rental available, and the bed, bathroom, towels and the whole room were all very clean. The bedroom had a cute balcony too!

Erick United States of America

Location in town was great if you have a car (which we did). We liked the more authentic area away from the big touristy spots. Staff was amazing, especially the behind the scenes support crew. Accommodated our every need. Hotel room was more of an apartment so it was easy to settle in, cook some of our own meals and relax.

Kt United States of America

Beautiful bedroom, spacious, everything is new, we just stayed 1 night and was raining all the time, that’s why I can’t comment about location because we couldn’t go out and explore the area.

Martha United States of America

Cute Boutique hotel, and the room I had met my expectations. Decent size room, modern and very clean. They have a restaurant downstairs which is a plus, and the food was good. The staff their is amazing

Bibi United States of America

Good location, clean and easy to find. Nice pool, but most of the day in the shadow. Comfy bed. Staff was polite, easy communication.

Stefana Serbia
8.9
Excellent
408 reviews
  • What guests loved the most:
  • “the hotel was super clean, new, spacious and wonderful pool and rooftop. staff were friendly and helped when needed. very relaxed feeling. housekeeping was great.”
    Chloe Chloe Canada Canada
  • “The room is enormous. The bed was huge and super comfortable, AC works very well, hot water, staffs are attentive. The location is excellent, near to many restaurants.”
    Isabelle Isabelle Canada Canada
  • “The staff were amazing from the moment we reached. We booked a 2 bdr hotel room and it was VERY spacious. The rooms and hotel are clean and they provide everything you need.”
    Ainjel Ainjel United States of America United States of America
  • “Biwa was a good surprise when traveling to Cancun area. We arrived from Cancun around 11am and the checkin was supposed to happen only at 3pm, but they allowed us to get in earlier with no extra.”
    Michael Michael Brazil Brazil
  • “Very friendly accommodating staff and the cafe don Tomas is an excellent addition”
    Quinn Quinn United States of America United States of America
  • “I had a great stay at Biwa. Everyone was very nice and genuinely kind. They did all they could to ensure we were comfortable, even during a hurricane that left the entire town without electricity.”
    Erick Erick United States of America United States of America
  • “Location in town was great if you have a car (which we did). We liked the more authentic area away from the big touristy spots. Staff was amazing, especially the behind the scenes support crew.”
    Kt Kt United States of America United States of America
  • “Beautiful bedroom, spacious, everything is new, we just stayed 1 night and was raining all the time, that’s why I can’t comment about location because we couldn’t go out and explore the area.”
    Martha Martha United States of America United States of America
  • “Cute Boutique hotel, and the room I had met my expectations. Decent size room, modern and very clean. They have a restaurant downstairs which is a plus, and the food was good.”
    Bibi Bibi United States of America United States of America
  • “Good location, clean and easy to find. Nice pool, but most of the day in the shadow. Comfy bed. Staff was polite, easy communication.”
    Stefana Stefana Serbia Serbia

Categories:

  • Staff9.5
  • Facilities9.1
  • Cleanliness9.4
  • Comfort9.5
  • Value for money8.9
  • Location8.4
  • Free WiFi 9.4
High score for Tulum

Stay in the heart of Tulum – Great location - show map

You're eligible for a Genius discount at Biwa Tulum! To save at this property, all you have to do is sign in.

Located in Tulum, 2.3 miles from Tulum Archeological Site, Biwa Tulum provides accommodations with a restaurant, free private parking, an outdoor swimming pool and a terrace. The property is around a 13-minute walk from Tulum Bus station, 1.8 miles from Bus station Tulum Ruins and 2.9 miles from Parque Nacional Tulum. The property has room service, a concierge service and organizing tours for guests.

At the hotel each room has air conditioning, a desk, a patio with a city view, a private bathroom, a flat-screen TV, bed linen and towels. Rooms contain a safety deposit box and free WiFi, while selected rooms come with a balcony. At Biwa Tulum, all rooms are equipped with a seating area.

Cesiak is 7 miles from the accommodation, while Ziggys is 5 miles away. The nearest airport is Cozumel International, 49 miles from Biwa Tulum, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

Biwa Tulum has been welcoming Booking.com guests since Nov 10, 2017

Distance in property description is calculated using © OpenStreetMap

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Free parking
Airport shuttle
Family rooms
Tea/Coffee Maker in All Rooms

Property Highlights

Top Location: Highly rated by recent guests (8.4)

Free private parking

Saved to 5733 lists

Availability

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Lock in a great price for your upcoming stay

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4 reasons to choose Biwa Tulum

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.9
Excellent · 408 reviews
Read all reviews
Categories:
  • Staff9.5
  • Facilities9.1
  • Cleanliness9.4
  • Comfort9.5
  • Value for money8.9
  • Location8.4
  • Free WiFi 9.4
High score for Tulum

Select topics to read reviews:

See what guests loved the most:

  • Chloe
    CanadaCanada
    “the hotel was super clean, new, spacious and wonderful pool and rooftop. staff were friendly and helped when needed. very relaxed feeling. housekeeping was great.”
  • Isabelle
    CanadaCanada
    “The room is enormous. The bed was huge and super comfortable, AC works very well, hot water, staffs are attentive. The location is excellent, near to many restaurants.”
  • Ainjel
    United States of AmericaUnited States of America
    “The staff were amazing from the moment we reached. We booked a 2 bdr hotel room and it was VERY spacious. The rooms and hotel are clean and they provide everything you need. Also the hotel has a water softener so the showers felt immaculate. It is...”
  • Michael
    BrazilBrazil
    “Biwa was a good surprise when traveling to Cancun area. We arrived from Cancun around 11am and the checkin was supposed to happen only at 3pm, but they allowed us to get in earlier with no extra. We had lunch in front of the building in a local...”
  • Quinn
    United States of AmericaUnited States of America
    “Very friendly accommodating staff and the cafe don Tomas is an excellent addition”
  • Erick
    United States of AmericaUnited States of America
    “I had a great stay at Biwa. Everyone was very nice and genuinely kind. They did all they could to ensure we were comfortable, even during a hurricane that left the entire town without electricity. They offered great tips about the city, had bicycle...”
  • Kt
    United States of AmericaUnited States of America
    “Location in town was great if you have a car (which we did). We liked the more authentic area away from the big touristy spots. Staff was amazing, especially the behind the scenes support crew. Accommodated our every need. Hotel room was more of...”
  • Martha
    United States of AmericaUnited States of America
    “Beautiful bedroom, spacious, everything is new, we just stayed 1 night and was raining all the time, that’s why I can’t comment about location because we couldn’t go out and explore the area.”
  • B
    Bibi
    United States of AmericaUnited States of America
    “Cute Boutique hotel, and the room I had met my expectations. Decent size room, modern and very clean. They have a restaurant downstairs which is a plus, and the food was good. The staff their is amazing”
  • Stefana
    SerbiaSerbia
    “Good location, clean and easy to find. Nice pool, but most of the day in the shadow. Comfy bed. Staff was polite, easy communication.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Which airport do you offer the shuttle to?
    We only offer the shuttle to the International Cancun Airport
    Answered on February 2, 2020
  • How is the Wi-Fi performance?
    Hi, it's good. The speed used to be 9.4 mbps and sometimes 94 mbps
    Answered on January 22, 2021
  • Do you offer covid testing on site?
    Hola, no we don't but we can help you to make an appointment with PandaLabs and they can help you with the covid test or you can go to Costamed, it's a medical center 1 km far from the hotel.
    Answered on February 6, 2021
  • Do you offer free bikes?
    Hola, no we don't.
    Answered on February 23, 2021
  • Do you offer breakfast if so do we have to pay an extra fee or it comes included with guest
    Hi! Breakfast is not included in our rates but here's a cafe that serves breakfast and lunch. Regards.
    Answered on February 4, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Tulum Bus station
    0.5 miles
  • Bus station Tulum Ruins
    1.5 miles
  • Tulum Archeological Site
    1.9 miles
  • Parque Nacional Tulum
    2.4 miles
  • Ziggys
    4.1 miles
  • Cesiak
    6.5 miles
  • Cenote Dos Ojos
    8.2 miles
  • Sian Ka´an Biosphere Reserve
    8.6 miles
  • Xel Ha
    9.6 miles
  • Xcacel-Xcacelito
    10.8 miles
Restaurants & cafes
  • Cafe/Bar Don Tomás
    0 miles
  • Restaurant El Asadero
    0.1 miles
  • Restaurant Taqueria Honorio
    0.3 miles
  • Cafe/Bar La Querida
    0.3 miles
Natural Beauty
  • Ocean/Sea Zona Hotelera
    2.7 miles
  • Ocean/Sea Playa Paraiso
    3.9 miles
  • Ocean/Sea Akumal turtle beach
    16.8 miles
Beaches in the Neighborhood
  • Las Palmas Beach
    1.9 miles
  • Playa Santa Fe
    1.9 miles
  • Playa Pescadores
    1.9 miles
  • Paraíso Beach
    1.9 miles
  • Ruinas Beach
    1.9 miles
Closest Airports
  • Cozumel International Airport
    39.9 miles
* All distances are measured in straight lines. Actual travel distances may vary.
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1 Restaurant On Site

    Don Tomás

    Food: Local

    Menu: À la carte

Amenities of Biwa Tulum

Most popular amenities

1 swimming pool
Free WiFi
Free parking
Airport shuttle
Family rooms
Tea/Coffee Maker in All Rooms
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Accessible parking
  • Street parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Heated pool
  • Shallow end
Spa
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Massage Additional charge
  • Solarium
Languages Spoken
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Biwa Tulum takes special requests – add in the next step!

Check-in

3:00 PM - 8:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 year
Crib by request
Free
2 years old
Crib by request
Free
Extra bed by request
$25 per child, per night
3+ years
Extra bed by request
$25 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Diners Club American Express Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Biwa Tulum

  • Room options at Biwa Tulum include:

    • Double
    • Twin
    • Suite

  • Biwa Tulum is 2,300 feet from the center of Tulum.

  • Biwa Tulum offers the following activities/services (charges may apply):

    • Massage
    • Solarium

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Biwa Tulum has 1 restaurant:

    • Don Tomás

  • From the nearest airport, you can get to Biwa Tulum by:

    • Airport shuttle (arranged by property) 1h 30min
    • Taxi 1h 50min

  • Check-in at Biwa Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Biwa Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.