Stay in the heart of Tulum Great location - show map

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Located in Tulum, 2.3 miles from Tulum Archeological Site, Biwa Tulum provides accommodations with a restaurant, free private parking, an outdoor swimming pool and a fitness center. Featuring family rooms, this property also provides guests with a terrace. The property has room service, a concierge service and organizing tours for guests.

At the hotel each room has air conditioning, a desk, a flat-screen TV, a private bathroom, bed linen, towels and a patio with a city view. Rooms contain a safety deposit box and free WiFi, while selected rooms come with a balcony. At Biwa Tulum, all rooms are equipped with a seating area.

You can play pool at the accommodation, and bike rental and car rental are available.

Tulum Bus station is a 12-minute walk from Biwa Tulum, while Bus station Tulum Ruins is 1.8 miles away. The nearest airport is Cancún International, 73 miles from the hotel, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Biwa Tulum has been welcoming Booking.com guests since Nov 10, 2017

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Which airport do you offer the shuttle to?
    We only offer the shuttle to the International Cancun Airport
    Answered on February 2, 2020
  • How is the Wi-Fi performance?
    Hi, it's good. The speed used to be 9.4 mbps and sometimes 94 mbps
    Answered on January 22, 2021
  • Do you offer covid testing on site?
    Hola, no we don't but we can help you to make an appointment with PandaLabs and they can help you with the covid test or you can go to Costamed, it's ..
    Answered on February 6, 2021
  • Do you offer free bikes?
    Hola, no we don't.
    Answered on February 23, 2021
  • Do you offer breakfast if so do we have to pay an extra fee or it comes included with guest
    Hi! Breakfast is not included in our rates but here's a cafe that serves breakfast and lunch. Regards.
    Answered on February 4, 2021
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Don Tomás

    Food: Mexican, Local

    Open for: Breakfast, Brunch, Lunch

Amenities of Biwa Tulum
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Patio
  • Terrace
Kitchen
  • Coffee machine
  • Dryer
  • Kitchenware
  • Microwave
  • Kitchenette
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental Additional charge
  • Pool table
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service Additional charge
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Elevator
  • Heating
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Airport pickup Additional charge
  • Airport drop-off Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
    Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Heated pool
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Beach chairs/Loungers
  • Public Bath
  • Open-air bath
  • Massage Additional charge
  • Solarium
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules

Biwa Tulum takes special requests – add in the next step!

Check-in

3:00 PM - 8:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 year
Crib upon request
Free
2 years old
Crib upon request
Free
Extra bed upon request
$25 per child, per night
3+ years
Extra bed upon request
$25 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Diners Club American Express Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Biwa Tulum

  • The prices at Biwa Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Biwa Tulum has 1 restaurant:

    • Don Tomás

  • Room options at Biwa Tulum include:

    • Double
    • Twin
    • Suite

  • Check-in at Biwa Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • Biwa Tulum is 2,300 feet from the center of Tulum.

  • From the nearest airport, you can get to Biwa Tulum by:

    • Airport shuttle (arranged by property) 1h 30min
    • Taxi 1h 50min

  • Biwa Tulum offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Pool table
    • Solarium
    • Back massage
    • Public Bath
    • Head massage
    • Open-air bath
    • Foot massage
    • Bicycle rental
    • Full-body massage
    • Swimming pool
    • Neck massage
    • Hand massage
    • Couples' massage
    • Fitness