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The staff speaks English
Hotel
Biwa Tulum
Av. Satelite Norte y calle Bubullek, Tulum City Centre, 77780 Tulum, Mexico – Great location - show map
the hotel was super clean, new, spacious and wonderful pool and rooftop. staff were friendly and helped when needed. very relaxed feeling. housekeeping was great.

The room is enormous. The bed was huge and super comfortable, AC works very well, hot water, staffs are attentive. The location is excellent, near to many restaurants.

The staff were amazing from the moment we reached. We booked a 2 bdr hotel room and it was VERY spacious. The rooms and hotel are clean and they provide everything you need. Also the hotel has a water softener so the showers felt immaculate. It is walkable from everything in the city centre.

Biwa was a good surprise when traveling to Cancun area. We arrived from Cancun around 11am and the checkin was supposed to happen only at 3pm, but they allowed us to get in earlier with no extra. We had lunch in front of the building in a local place, good food, excellent price. The pool is gorgeous, but go early to get some sun. During the afteroon you have some shadow. Wifi is very reliable, I work online. Lots of good places to eat in a short walk. I definitely will come back to Biwa, nice staff. No breakfast, but you can go to the supermarket and buy some stuff, no big deal. The restaurant attached to the hotel has a wonderful staff too.

Very friendly accommodating staff and the cafe don Tomas is an excellent addition

I had a great stay at Biwa. Everyone was very nice and genuinely kind. They did all they could to ensure we were comfortable, even during a hurricane that left the entire town without electricity. They offered great tips about the city, had bicycle rental available, and the bed, bathroom, towels and the whole room were all very clean. The bedroom had a cute balcony too!

Location in town was great if you have a car (which we did). We liked the more authentic area away from the big touristy spots. Staff was amazing, especially the behind the scenes support crew. Accommodated our every need. Hotel room was more of an apartment so it was easy to settle in, cook some of our own meals and relax.

Beautiful bedroom, spacious, everything is new, we just stayed 1 night and was raining all the time, that’s why I can’t comment about location because we couldn’t go out and explore the area.

Cute Boutique hotel, and the room I had met my expectations. Decent size room, modern and very clean. They have a restaurant downstairs which is a plus, and the food was good. The staff their is amazing

Good location, clean and easy to find. Nice pool, but most of the day in the shadow. Comfy bed. Staff was polite, easy communication.

- What guests loved the most:
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Chloe
Canada
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Isabelle
Canada
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Ainjel
United States of America
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Michael
Brazil
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Quinn
United States of America
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Erick
United States of America
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Kt
United States of America
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Martha
United States of America
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Bibi
United States of America
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Stefana
Serbia
Categories:
4 reasons to choose Biwa Tulum
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The property usually replies within a few days
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Which airport do you offer the shuttle to?We only offer the shuttle to the International Cancun AirportAnswered on February 2, 2020
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How is the Wi-Fi performance?Hi, it's good. The speed used to be 9.4 mbps and sometimes 94 mbpsAnswered on January 22, 2021
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Do you offer covid testing on site?Hola, no we don't but we can help you to make an appointment with PandaLabs and they can help you with the covid test or you can go to Costamed, it's a medical center 1 km far from the hotel.Answered on February 6, 2021
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Do you offer free bikes?Hola, no we don't.Answered on February 23, 2021
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Do you offer breakfast if so do we have to pay an extra fee or it comes included with guestHi! Breakfast is not included in our rates but here's a cafe that serves breakfast and lunch. Regards.Answered on February 4, 2021
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Tulum Bus station0.5 miles
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Bus station Tulum Ruins1.5 miles
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Tulum Archeological Site1.9 miles
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Parque Nacional Tulum2.4 miles
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Ziggys4.1 miles
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Cesiak6.5 miles
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Cenote Dos Ojos8.2 miles
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Sian Ka´an Biosphere Reserve8.6 miles
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Xel Ha9.6 miles
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Xcacel-Xcacelito10.8 miles
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Cafe/Bar Don Tomás0 miles
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Restaurant El Asadero0.1 miles
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Restaurant Taqueria Honorio0.3 miles
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Cafe/Bar La Querida0.3 miles
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Ocean/Sea Zona Hotelera2.7 miles
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Ocean/Sea Playa Paraiso3.9 miles
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Ocean/Sea Akumal turtle beach16.8 miles
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Las Palmas Beach1.9 miles
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Playa Santa Fe1.9 miles
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Playa Pescadores1.9 miles
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Paraíso Beach1.9 miles
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Ruinas Beach1.9 miles
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Cozumel International Airport39.9 miles
Don Tomás
Food: Local
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 5 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Crib by request
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Free |
Crib by request
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Free |
Extra bed by request
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$25 per child, per night |
Extra bed by request
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$25 per person, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Biwa Tulum
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Room options at Biwa Tulum include:
- Double
- Twin
- Suite
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Biwa Tulum is 2,300 feet from the center of Tulum.
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Biwa Tulum offers the following activities/services (charges may apply):
- Massage
- Solarium
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Biwa Tulum has 1 restaurant:
- Don Tomás
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From the nearest airport, you can get to Biwa Tulum by:
- Airport shuttle (arranged by property) 1h 30min
- Taxi 1h 50min
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Check-in at Biwa Tulum is from 3:00 PM, and check-out is until 12:00 PM.
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The prices at Biwa Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.