Hotel Biwa Tulum
Av. Satelite Norte y calle Bubullek, Tulum City Centre, 77780 Tulum, Mexico – Great location - show map
Incredible staff and perfect location. Super close to everywhere you need to go in downtown Tulum - city center. Delicious breakfast downstairs at the cafe that is attached to the hotel. There are bikes that you can rent on site (it is as cheap as you can rent anywhere else), a beautiful pool, and great AC. The staff was the best part of the trip - so kind, helpful and generous. For the price we paid - it was more than we could have asked for. Highly recommend!
United States of AmericaThis is a very nice place to stay in Tulum with clean and spacious rooms. The hotel also has a swimming pool to relax after a day out exploring. A short walk to town with plenty of restaurants and food trucks on the way there. I even walked to the Tulum ruins from the hotel through a nice, safe walk path alongside the main road. The people at the reception were very friendly and helpful.
Saudi ArabiaVery Clean Property! Someone was always cleaning. This hotel is a short walk to the main town strip. Along they way there are plenty of places to eat also plenty of food trucks. The best is Many Tacos. It was always a line. Over all I needed a nice clean place to stay that was walking distance to the town. This worked for our stay. They have a nice roof top that has a bar, although the bar was not open. It was a great place to catch a sunrise/sunset and sip coffee while reading a book. This hotel had bike rentals and a coffee shop next door. The Blackout shades worked perfect.
United States of AmericaThe staff. The restaurant. The location. The room. The pricing.
BrazilVery clean, conveniently located and great staff!!!
United States of AmericaGreat place to stay. Everything clean and beautiful.
United States of AmericaLocation off the beach however clean clean clean ☺️
MexicoThe staff at Biwa Hotel really was amazing! Everyone was so friendly, kind, and helpful. The entire place felt clean and comfortable. The pool was an amazing place to cool down. The AC in the rooms were wonderful. When the AC in our original room stopped working, we were upgraded to a fabulous apartment style room, which was beautiful. When we were there during Hurricane Delta, the staff helped us feel comfortable and informed and safe.
United States of AmericaThe staff was incredible. Bani and Margarito were especially attentive and accommodating. I would recommend to anyone.
United States of AmericaCustomer service at Biwa is excellent! Gabriela, Lupita and Margarito are very friendly, and were always willing to assist us with our questions and concerns. Hotel common areas and room are exceptional clean and sanitize. We had a small fridge, microwave and coffee in our room, which it is very convenient! Hotel location is excellent and it is near by the main street. Cenotes are near by the hotel and there are many restaurants in the neighborhood. There is a restaurant at the hotel called "Don Tomas," and food is very yummy!
United States of America
Biwa Tulum
- What guests loved the most:
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Tooba
United States of America
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Chinthaka
Saudi Arabia
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Unika
United States of America
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Renan
Brazil
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Ivan
United States of America
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Edouard
United States of America
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Rona
Mexico
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Joshua
United States of America
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Andrea
United States of America
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Elisa
United States of America
Stay in the heart of Tulum – Great location - show map
One of our top picks in Tulum. Located in Tulum, 1.9 miles from Paraíso Beach, Biwa Tulum provides accommodations with a restaurant, free private parking, an outdoor swimming pool and a terrace. This 4-star hotel offers a concierge service and a tour desk. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property.
At the hotel, each room has a patio with a city view. Complete with a private bathroom equipped with a shower and a hairdryer, guest rooms at Biwa Tulum have a flat-screen TV and air conditioning, and selected rooms come with a seating area. The rooms will provide guests with a desk and a coffee machine.
Guests at the accommodation can enjoy a continental breakfast.
Tulum Archeological Site is 2.3 miles from Biwa Tulum, while Tulum Bus station is a 13-minute walk away. The nearest airport is Cozumel International Airport, 49 miles from the hotel.
Couples in particular like the location – they rated it 8.4 for a two-person trip.
We speak your language!
Distance in property description is calculated using © OpenStreetMap
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RetryMost popular amenities
Good for couples – they rated the facilities 9.3 for two-person stays.
Top Location: Highly rated by recent guests (8.5)
Free private parking
| Sleeps | Room Type | |||
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| Max adults: 2 |
Double Room with Balcony
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| Max adults: 2 |
Twin Room
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| Max adults: 4 |
Junior Suite with Balcony
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See what guests loved the most:
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Tooba
United States of America“Incredible staff and perfect location. Super close to everywhere you need to go in downtown Tulum - city center. Delicious breakfast downstairs at the cafe that is attached to the hotel. There are bikes that you can rent on site (it is as cheap as you can rent anywhere else), a beautiful pool, and great AC. The staff was the best part of the trip - so kind, helpful and generous. For the price we paid - it was more than we could have asked for. Highly recommend!” Read more
-
Chinthaka
Saudi Arabia“This is a very nice place to stay in Tulum with clean and spacious rooms. The hotel also has a swimming pool to relax after a day out exploring. A short walk to town with plenty of restaurants and food trucks on the way there. I even walked to the Tulum ruins from the hotel through a nice, safe walk path alongside the main road. The people at the reception were very friendly and helpful.” Read more
-
Unika
United States of America
“Very Clean Property! Someone was always cleaning. This hotel is a short walk to the main town strip. Along they way there are plenty of places to eat also plenty of food trucks. The best is Many Tacos. It was always a line. Over all I needed a nice clean place to stay that was walking distance to the town. This worked for our stay. They have a nice roof top that has a bar, although the bar was not open. It was a great place to catch a sunrise/sunset and sip coffee while reading a book. This hotel had bike rentals and a coffee shop next door. The Blackout shades worked perfect. ” Read more
-
Renan
Brazil“The staff. The restaurant. The location. The room. The pricing.”
-
Ivan
United States of America
“Very clean, conveniently located and great staff!!!”
-
Edouard
United States of America
“Great place to stay. Everything clean and beautiful.”
-
Rona
Mexico“Location off the beach however clean clean clean ☺️”
-
Joshua
United States of America
“The staff at Biwa Hotel really was amazing! Everyone was so friendly, kind, and helpful. The entire place felt clean and comfortable. The pool was an amazing place to cool down. The AC in the rooms were wonderful. When the AC in our original room stopped working, we were upgraded to a fabulous apartment style room, which was beautiful. When we were there during Hurricane Delta, the staff helped us feel comfortable and informed and safe.” Read more
-
Andrea
United States of America
“The staff was incredible. Bani and Margarito were especially attentive and accommodating. I would recommend to anyone.”
-
Elisa
United States of America
“Customer service at Biwa is excellent! Gabriela, Lupita and Margarito are very friendly, and were always willing to assist us with our questions and concerns. Hotel common areas and room are exceptional clean and sanitize. We had a small fridge, microwave and coffee in our room, which it is very convenient! Hotel location is excellent and it is near by the main street. Cenotes are near by the hotel and there are many restaurants in the neighborhood. There is a restaurant at the hotel called "Don Tomas," and food is very yummy!” Read more
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About Biwa Tulum
Welcoming Booking.com guests since Nov 10, 2017
We speak your language
Thanks! You'll receive an email as soon as the property answers your question.
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Tulum Bus station0.5 miles
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Bus station Tulum Ruins1.5 miles
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Tulum Archeological Site1.9 miles
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Parque Nacional Tulum2.4 miles
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Ziggys4.1 miles
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Cesiak6.5 miles
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Cenote Dos Ojos8.2 miles
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Sian Ka´an Biosphere Reserve8.6 miles
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Xel Ha9.6 miles
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Xcacel-Xcacelito10.8 miles
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Cafe/Bar Don Tomás0 miles
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Restaurant El Asadero0.1 miles
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Restaurant Taqueria Honorio0.3 miles
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Cafe/Bar La Querida0.3 miles
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Ocean/Sea Zona Hotelera2.7 miles
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Ocean/Sea Playa Paraiso3.9 miles
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Ocean/Sea Akumal turtle beach16.8 miles
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Cozumel International Airport39.9 miles
What would you like to know?
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RetryDon Tomás
Food: Local
5 reasons to choose Biwa Tulum
Why book with us?
Prices you can't beat!
Manage your bookings online
The staff speaks English
Booking is safe
One of our top picks in Tulum
Amenities of Biwa Tulum
Great facilities! Review score, 9.3
Most popular amenities
Outdoors
- Outdoor furniture
- Sun deck
- Terrace
Services & Extras
- Tickets to shows/attractions Additional charge
Pets
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Pets are not allowed.
Food & Drink
- On-site coffee shop
- Bottle of water Additional charge
- Wine/Champagne Additional charge
- Kids' meals Additional charge
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
- Accessible parking
- Street parking
- Secure parking
Free! Free private parking is possible at a location nearby (reservation is not needed).
Transportation
- Airport drop-off Additional charge
- Airport pickup Additional charge
Front Desk Services
- Concierge
- Baggage storage
- Ticket service
- Tour desk
- 24-hour front desk
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/Photocopying Additional charge
- Business center Additional charge
- Meeting/Banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- 24-hour security
- Safe
General
- Shuttle service
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Designated smoking area
- Air conditioning
- Car rental
- Elevator
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Outdoor swimming pool
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Free! All pools are free of charge
- Open all year
- Pool/Beach towels
- Beach chairs/Loungers
- Heated pool
- Shallow end
Spa
- Beach chairs/Loungers
- Pool/Beach towels
- Massage Additional charge
- Solarium
Languages Spoken
- English
- Spanish
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RetrySustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel
Sustainability initiatives
These are the steps this property has taken to provide more sustainable and eco-friendly travel:
- Option to reuse towels
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 5 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
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Crib by request
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Free |
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Crib by request
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Free |
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Extra bed by request
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$25 per child, per night |
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Extra bed by request
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$25 per person, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Biwa Tulum
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From the nearest airport, you can get to Biwa Tulum by:
- Airport shuttle (arranged by property) 1h 30min
- Taxi 1h 50min
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Biwa Tulum is 2,300 feet from the center of Tulum.
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The prices at Biwa Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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The following parking options are available to guests staying at Biwa Tulum (subject to availability):
- Parking
- Free parking
- Private Parking
- Secure parking
- Street parking
- Accessible parking
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Room options at Biwa Tulum include:
- Double
- Twin
- Suite
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Check-in at Biwa Tulum is from 3:00 PM, and check-out is until 12:00 PM.
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Biwa Tulum has 1 restaurant:
- Don Tomás
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Biwa Tulum offers the following activities/services (charges may apply):
- Massage
- Solarium
