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Well located in the center of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service. The hotel has a fitness center, year-round outdoor pool and terrace, and guests can enjoy a meal at the restaurant. At the hotel, each room has a city view, room desk, flat-screen TV, a private bathroom, bed linen, and towels. Rooms come with a coffee machine, while selected rooms come with has a balcony with chairs a kitchen with a fridge, a mini-bar and a stovetop. Guest rooms include a safety deposit box. You can play billiards at this 4-star hotel, and bike hire and car hire are available. Tulum Archaeological Site is 2.3 mi from Biwa Tulum, while Tulum Bus station is 0.6 mi away. The nearest airport is Cozumel International, 48 mi from the accommodations, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

American, Breakfast to go

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
Bedroom 1:
1 queen bed
Bedroom 2:
2 twin beds
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.4
Facilities
9.1
Cleanliness
9.4
Comfort
9.4
Value for money
8.9
Location
8.5
Free WiFi
8.7
Select topics to read reviews:

See what guests loved the most:

  • Hay
    JamaicaJamaica
    The property was clean. The rooms were spacious and comfy.
  • Cory
    United States of AmericaUnited States of America
    The staff was really friendly and helpful. Our unit was spacious with plenty of room to spread our. You are within a 10 min walk to restaurants and the main strip.
  • Areca
    United States of AmericaUnited States of America
    The property was clean. Although it’s small and didn’t have the amenities like the larger hotels it still had a nice quality. The rooms are a nice size and I loved the bathroom. I liked that it is centrally located in downtown Tulum. The staff was...

Hotel area info

Restaurants
1 Restaurant On Site

  • Don Tomás
    • Cuisine
      Mexican • Local
    • Open for
      Breakfast • Brunch • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Dairy-free

Amenities of Biwa Tulum
Great facilities! Review score, 9.1

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Patio
  • Terrace
Kitchen
  • Coffee machine
  • Dryer
  • Kitchenware
  • Microwave
  • Kitchenette
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Pool table
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Elevator
  • Heating
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Massage
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules

Biwa Tulum takes special requests – add in the next step!

Check-in

From 3:00 PM to 9:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free
2 years old
Crib upon request
Free
Extra bed upon request
MXN 25 per child, per night
3+ years
Extra bed upon request
MXN 25 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Diners Club American Express Cash is not accepted Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

FAQs about Biwa Tulum

  • The prices at Biwa Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Biwa Tulum include:

    • Double
    • Twin
    • Suite

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Biwa Tulum offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Pool table
    • Foot massage
    • Public Bath
    • Full-body massage
    • Back massage
    • Head massage
    • Swimming pool
    • Fitness
    • Bicycle rental
    • Couples' massage
    • Neck massage
    • Hand massage

  • Biwa Tulum is 2,300 feet from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Biwa Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • Biwa Tulum has 1 restaurant:

    • Don Tomás