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Casa Chukum has an outdoor swimming pool, garden, a shared lounge and terrace in Bacalar. With free WiFi, this 5-star hotel offers a 24-hour front desk and a concierge service. Guests can enjoy pool views. At the hotel, the rooms are equipped with a desk. Complete with a private bathroom equipped with a shower and free toiletries, all rooms at Casa Chukum have a flat-screen TV and air conditioning, and certain rooms also offer a balcony. All guest rooms feature a safety deposit box. The nearest airport is Chetumal International Airport, 22 miles from the accommodation.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.6)

Free parking available at the hotel


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Availability

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Room Type
Number of guests
 
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 221 reviews from the past 12 months.
Guests raved about the <b>friendly staff</b> and the <b>convenient location</b> near the centre and lagoon. The rooms were comfortable and clean, with a delightful <b>garden</b> adding to the charm. <b>Breakfast</b> was praised for its variety. However, opinions on the <b>pool</b> were mixed, with some suggesting improvements.
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Categories:

Staff
9.9
Facilities
9.4
Cleanliness
9.5
Comfort
9.5
Value for money
9.2
Location
9.6
Free Wifi
9.3
High score for Bacalar
Select topics to read reviews:

Guests who stayed here loved

  • Sommer
    United States of America United States of America
    I always love staying at Casa Chukum. My favorite parts of the experience is the friendly and personal connection that the staff and owners bring into every interaction. They truly care and want us to enjoy our time in Bacalar. The breakfast is...
  • Elizaveta
    Mexico Mexico
    Wow I rarely rate accommodation over 9. I even was skeptic when I read the reviews on this one but only when I got to Bacalar I realised that it was all true and the hotel exceeded my expectations. I loved the amenities, centric location,...
  • Rafael
    United States of America United States of America
    Location is good close to restaurants attractions The staff is very friendly and breakfast is out of this world excellent
  • Chris
    United States of America United States of America
    Wonderful staff, super helpful and friendly. Great dogs and cute cat, perfect location, very chill spot.
  • Boris
    Israel Israel
    Clean, great room, great attitude of host. Loved the place.
  • Yahli
    Israel Israel
    Amazing staff! Helped with everything we needed! Tours, Taxis and everything, really above and beyond! Definitely will come again!
  • Ana
    United States of America United States of America
    Everything! But the staff was the best part. They were so welcoming and friendly.
  • Jason
    Canada Canada
    The staff at Casa Chukum are absolutely amazing! I cannot even begin to describe how amazing they are. Gina and Xiu are absolutely amazing and made my stay at Casa Chukum, truly memorable. In Bacalar, taxis are not that easy to get to return to...
  • Flores
    United States of America United States of America
    The property has a good balance of a modern boutique, jungle and a cozy home-ish feel. It is located in the best part of town. 1 block from the marina, close to many good restaurants and bars, only blocks away. The fort is only 3 blocks away,...
  • Nicole
    Canada Canada
    The friendliest most helpful staff. Comfortable beds. Lots of outdoor lounging space.

Hotel area info

Amenities of Casa Chukum
Great facilities! Review score, 9.4

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms

Bathroom

  • Toilet paper
  • Towels
  • Guest bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Wardrobe or closet

View

  • Inner courtyard view
  • Pool view
  • Garden view
  • View

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Kitchen

  • Cleaning products

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Food & Drink

  • Minibar

Internet
Wifi is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Street parking
  • Accessible parking

Front Desk Services

  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Board games/Puzzles

Cleaning Services

  • Daily housekeeping

Business Facilities

  • Fax/Photocopying

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Mosquito net
  • Wake-up service
  • Soundproof
  • Private entrance
  • Laptop safe
  • Soundproof rooms
  • Family rooms

Accessibility

  • Upper floors accessible by stairs only

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome

Spa

  • Beach chairs/Loungers
  • Solarium

Languages Spoken

  • English
  • Spanish

House rules
Casa Chukum takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Check-out
From 1:00 AM to 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardUnionPay credit cardCash

FAQs about Casa Chukum

  • Check-in at Casa Chukum is from 3:00 PM, and check-out is until 12:00 PM.

  • Casa Chukum offers the following activities/services (charges may apply):

    • Solarium
    • Swimming pool

  • The prices at Casa Chukum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Casa Chukum include:

    • Double
    • Suite

  • Casa Chukum is 1,800 feet from the center of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.