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Offering a year-round outdoor pool and sun terrace with chairs, Hotel Casa Santiago Tulum is located in Tulum in the residential neighborhood of La Veleta. This serene and peaceful area is surrounded by nature and comfort. Hotel Casa Santiago Tulum is only 0.9 mi from Tulum’s downtown and 3.4 mi from the beach. Free WiFi in common areas and rooms. Private parking is available on this six room property. All rooms come with a flat-screen LCD TV, air conditioning and a terrace or patio. Private bathroom with rain shower, hairdryer and natural toiletries made in the region free of charge and high quality bedding. All rooms at Hotel Casa Santiago Tulum feature pool views. The property serves a continental breakfast every morning including homemade products and fresh juices. The reception area can help you coordinate tours, give you information about places to visit and activities to do in the surroundings. This hotel is eco-sustainable and has a low environmental impact. Tulum Bus station is 1.2 mi from Hotel Casa Santiago Tulum, while Parque Nacional Tulum is 2.4 mi from the property. Olistika Park is just 656 feet away where guests can practice yoga, meditation, among others. The nearest airport is Cancun International Airport, 75 mi from the property.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.2)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking


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Availability

Select dates to see this property's availability and prices

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.9
Cleanliness
9.0
Comfort
9.2
Value for money
8.8
Location
8.2
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Antonia
    United States of America United States of America
    Great beds, large room, super clean, super friendly staff, very close to great food. We forgot our passports in the room and they kept it safe until we were able to go back to the hotel to get it back.
  • Cristina
    United States of America United States of America
    excellent and helpful staff. comfortable beds.Bikes for rent and an extremely fair price, and the hotel is walkable to everything.
  • Lyle
    United States of America United States of America
    The staff were very cordial, and the facility was intimate - not crowded with loads of people. Somebody in the neighborhood had a rooster that reminded me of my childhood 6 times a minute all day long. The hot water and A/C worked great. The...

Hotel area info

Amenities of Basic Tulum
Great facilities! Review score, 8.9

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Air conditioning
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Extra long beds (> 6.5 ft)
View
  • Pool view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Patio
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Water park
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
    Additional charge
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Tile/Marble floor
  • Private entrance
  • Laptop safe
  • Fan
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by stairs only
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Beach chairs/Loungers
Languages Spoken
  • English
  • Spanish
  • Italian

House rules

Basic Tulum takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Cash Basic Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Basic Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of $25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.