You might be eligible for a Genius discount at Hotel Cielo. Sign in to check if a Genius discount is available for your selected dates.
Genius discounts at this property are subject to booking dates, stay dates, and other available deals.
About this property
Prime Location: Hotel Cielo in Playa del Carmen offers a convenient location with Playa del Carmen Beach just a 1-minute walk away. The ADO International Bus Station is 656 feet nearby, while the Playa del Carmen Maritime Terminal is a 5-minute walk. Cozumel International Airport is 21 mi from the property. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms with free toiletries, TV, and private entrances. Balconies provide city views, ensuring a pleasant stay. Exceptional Facilities: Guests enjoy a sun terrace and free WiFi. Additional services include a paid shuttle, 24-hour front desk, concierge, housekeeping, outdoor seating, family rooms, full-day security, car hire, tour desk, and luggage storage. Nearby Attractions: Playa del Carmen Beach, Church of Guadalupe (1.9 mi), Xel Ha (29 mi), Kantenah Bay (21 mi), and Xcacel-Xcacelito (29 mi) are within reach.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Free Wifi
- Airport shuttle
- Family rooms
- Non-smoking rooms
- 24-hour front desk
- Terrace
- Air conditioning
- Daily housekeeping
Sign in, save money
Guest reviews
Categories:
Select topics to read reviews:
Guests who stayed here loved
- Tatiana
United States“Near to “La Quinta Avenida” like 3 minutes walking from the beach, a lot of places to eat around, 5 minutes from the ADO station (turística)” - Bethany United States“Very comfortable beds, clean and spacious rooms. Location is excellent for walking purposes but street noise can be a little loud. The noise was expected for the area. We had a very nice host who hooked us up with some spicy salsas.”
- Eric United States“The staff was amazing and very accommodating! They were very communicative leading up to the trip, and when I got there check in was easy with Alejandra and she even gave me recommendations on where to go that night. I had a fishing trip planned...”
- Elizaveta United States“This is a charming boutique hotel. The location can't be beat - the beach is steps away and everything you need is within walking distance. Be prepared for the loud noise from the 5th Ave. clubs until 3 a.m. This comes with the territory and was...”
- Daniel
Canada“Property’s Location was amazing. Everything was within walking distance and the place was cozy.” - Cristiana
United Kingdom“Perfect location, friendly staff and efficient cleanings” - Michael
Mexico“Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.” - Louison
France“There is staff 24/7 at the reception to help, they're super nice and very helpful.” - Taube United States“I honestly loved this hotel, and it was great for a barebones experience! Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch! Lots of noise in the morning, but staff was very accommodating and...”
- Pepy Canada“Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable”
Hotel area info
House rules
Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
The fine print
Please note that a small refundable deposit is payable for beach towels.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Cielo of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A damage deposit of $25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
