As other reviewers have stated, it can be rather noisy due to the bar upstairs. It was quiet by 1AM but would not have worked for our little one. Internet was extremely slow. Others complained about the size of the rooms but they felt on par to any major metro hotel I've stayed in (NYC, TOKYO, etc); I do think the beds could and should have been much better. It looks and feels like a wonderful hotel—and it really is —but if you are truly scrupulous, some details are missed and you may want to splurge elsewhere.

Gorgeous hotel that feels high-end without compromising some of the unique CDMX elements you would lose by staying at a global 5-star like the Ritz or 4 Seasons, etc. The patio space is wonderful and of course the design is excellent. Location cannot be beat. Breakfast was yummy and charming. I was skeptical after reading so many mixed reviews but I'm glad we stayed here again (it had been 10 years).

Stayed in May 2022

The room did not look like what we booked. The front desk initial interaction was rude. The room was very loud and the bathroom was not well taken care of.

The roof was beautiful and the included breakfast was great.

Stayed in April 2022

The wi-fi in the room is not always functional, the rooms (especially the bathroom) and the elevators need updating. Also while the breakfast is excellent, the coffee (and espresso drinks) are quite bad - which is a sin in Mexico!

It is of course a beautiful design hotel in the heart of a fantastic hip part of Mexico City. The staff is excellent and really go over the top to make sure your stay is wonderful. The breakfast is perfect (except for the coffee!).

Stayed in February 2022

the tub shower combination was very uncomfortable and dangerous.

staff, location, design, breakfast.

Stayed in February 2022

the standard rooms were small which was okay but the bathrooms were particularly cramped. better when we moved to a bigger room and paid for the difference. the suites were much better.

good well designed hotel

Stayed in January 2022

boutique here meant uncomfortable. funky furniture too big for the small rooms, gorgeous basin but impractical, beds too short, tables spindly and unstable so everything fell off. Bathroom and large shower in queen suite was dark and slightly dinghy. shower curtains,I dislike these intensely and pity the cleaning staff who kept the place spotless. balcony was a grille in front of the windows. big gap on top of the door which meant the music from the top floor was audible through the night. Netflix did not work despite repeated requests. Requests would be made, and then nobody would get back to you. instead of saying, no, it’s not working. WiFi was iffy.

location in Condesa, a wonderful neighbourhood, was awesome. Uriel at the reception was amazing and tried to help when we said that the bed was too short. we ended up in the best room in the hotel with 270’ views and proper balcony with patio furniture - a great place to host guests outside. fantastic space, light and airy. USB ports next to the bed - great. Karen as concierge was amazing. found me a doctor to come to the hotel and very knowledgeable to help with bookings etc.

Stayed in January 2022

when i checked in the wine glass had a lipstick stain on it, which is UNACCEPTABLE, especially considering Covid. nothing was done about it. i’m a frequent traveler and this was the first time i’ve ever experienced anything like this on any continent.

the design, staff. and comfort were exceptional.

Stayed in January 2022

The fit out is getting a bit old and tired and could do with a refresh. North facing rooms were cold at night and had to sleep with heating on full. Showers could do with a hand shower too. Kettles in rooms would be a bonus. Oversized arm chairs in rooms over the top. Free bottled water would be a plus considering the price we are paying here. English channel TV would be a plus. A Balcony room is not really a balcony and not even a Juliet.

Location is Great as its a peaceful neighbourhood. Breakfast is great but cooked eggs should not be an extra. Also they should provide some green salad and avocadoes.

Stayed in December 2021

terrible wifi and signal! slight sewage smell

Stayed in December 2021