Hotel
 Hotel El Moro

Beach

Avenida Javier Rojo Gomez, 77580 Puerto Morelos, Mexico – Excellent location - show map

Excellent location — rated 9.2/10! (score from 207 reviews)

Real guests • Real stays • Real opinions

8.2
Very good
207 reviews

The staff were very friendly ,it was in a great location close to shops ,restaurants and beach .the breakfast was perfect and the pool was lovely set in lovely grounds .

Stephanie United Kingdom

Great location near restaurants and not far from the beach. Quiet after about 10pm. The room had everything we wanted and the bed was good. Breakfast buffet was good too.

Alan United Kingdom

great place and friendly helpful staff . gardens beautiful and pool was welcome to cool off

Alex United Kingdom

Hotel in the center of a town, a few minutes from the sea, restaurants and shops. Family room large and clean. Equipped in a special old-fashioned style. Everyone who works here is very friendly and helpful and the price is very good.

Kateřina Czech Republic

Prepaid breakfast selection is a bit limited for long-term stays. More options on the regular menu though. Location very central which is great but can be noisy at night as the various bars and restaurants have loud music most evenings. Ear plugs help.

Neve Canada

It was perfect! Only thing was we asked for two beds, as we are not a couple (2 women) and we only got one bed. Other than that it was perfect! Hubby now wants to go away, I am thinking of going back there with him! Location is ideal, close to everything!! <3 <3 it!

Wendy Mexico

Clean, large room in the middle of everything minutes from the beach. Quirky in it's more old fashioned style, we really enjoyed our stay here. Everyone who works here is very friendly and helpful and the price is good.

Adrienne United Kingdom

Close to the beach and to the shops, really nice garden and balcony, clean rooms, nice stuff, really good value for money

Karolina Poland

- clean rooms - convenient location - helpful staff - good mattresses

Jen Germany

Very cozy, clean and nice. I would come back! The receptionnist Sheila is very kind and helpful! Thank you very much!

Pia Switzerland
8.2
Very good
207 reviews
  • What guests loved the most:
  • “The staff were very friendly ,it was in a great location close to shops ,restaurants and beach .the breakfast was perfect and the pool was lovely set in lovely grounds .”
    Stephanie Stephanie United Kingdom United Kingdom
  • “Great location near restaurants and not far from the beach. Quiet after about 10pm. The room had everything we wanted and the bed was good. Breakfast buffet was good too.”
    Alan Alan United Kingdom United Kingdom
  • “great place and friendly helpful staff . gardens beautiful and pool was welcome to cool off”
    Alex Alex United Kingdom United Kingdom
  • “Hotel in the center of a town, a few minutes from the sea, restaurants and shops. Family room large and clean. Equipped in a special old-fashioned style.”
    Kateřina Kateřina Czech Republic Czech Republic
  • “Prepaid breakfast selection is a bit limited for long-term stays. More options on the regular menu though.”
    Neve Neve Canada Canada
  • “It was perfect! Only thing was we asked for two beds, as we are not a couple (2 women) and we only got one bed. Other than that it was perfect!”
    Wendy Wendy Mexico Mexico
  • “Clean, large room in the middle of everything minutes from the beach. Quirky in it's more old fashioned style, we really enjoyed our stay here.”
    Adrienne Adrienne United Kingdom United Kingdom
  • “Close to the beach and to the shops, really nice garden and balcony, clean rooms, nice stuff, really good value for money”
    Karolina Karolina Poland Poland
  • “- clean rooms - convenient location - helpful staff - good mattresses”
    Jen Jen Germany Germany
  • “Very cozy, clean and nice. I would come back! The receptionnist Sheila is very kind and helpful! Thank you very much!”
    Pia Pia Switzerland Switzerland

Categories:

  • Staff9.0
  • Facilities8.0
  • Cleanliness8.5
  • Comfort8.3
  • Value for money8.4
  • Location9.2
  • Free WiFi8.1

You're eligible for a Genius discount at Hotel El Moro! To save at this property, all you have to do is sign in.

This property is 2 minutes walk from the beach. Featuring an outdoor swimming pool, garden and views of pool, Hotel El Moro is located in Puerto Morelos, 150 yards from Playa Puerto Morelos. Among the facilities at this property are a 24-hour front desk and a concierge service, along with free WiFi throughout the property. The hotel features family rooms.

The hotel will provide guests with air-conditioned rooms offering a wardrobe, a safety deposit box, a flat-screen TV, a patio and a private bathroom with a shower. Certain rooms here will provide you with a kitchen with a microwave and a fridge. At Hotel El Moro every room has bed linen and towels.

A continental breakfast is available daily at the accommodation.

Hotel El Moro offers a terrace.

The nearest airport is Cancún International Airport, 17.4 miles from the hotel.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Hotel El Moro has been welcoming Booking.com guests since 11 Mar 2019.

Distance in property description is calculated using © OpenStreetMap

Show me more

Most popular facilities

1 swimming pool
Free WiFi
Family rooms
Facilities for disabled guests

Property highlights

Top location: Highly rated by recent guests (9.2)

Breakfast info

Continental, Buffet

Saved to 670 lists

Availability

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Sorry, reservations for more than 90 nights are not possible.

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4 reasons to choose Hotel El Moro

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English
Closest beach

  • Playa Puerto Morelos

    8.0 Very good beach
    150 yards from property

Guest reviews

8.2
Very good · 207 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities8.0
  • Cleanliness8.5
  • Comfort8.3
  • Value for money8.4
  • Location9.2
  • Free WiFi8.1

Select topics to read reviews:

See what guests loved the most:

  • Stephanie
    United KingdomUnited Kingdom
    “The staff were very friendly ,it was in a great location close to shops ,restaurants and beach .the breakfast was perfect and the pool was lovely set in lovely grounds .”
  • Alan
    United KingdomUnited Kingdom
    “Great location near restaurants and not far from the beach. Quiet after about 10pm. The room had everything we wanted and the bed was good. Breakfast buffet was good too.”
  • Alex
    United KingdomUnited Kingdom
    “great place and friendly helpful staff . gardens beautiful and pool was welcome to cool off”
  • Kateřina
    Czech RepublicCzech Republic
    “Hotel in the center of a town, a few minutes from the sea, restaurants and shops. Family room large and clean. Equipped in a special old-fashioned style. Everyone who works here is very friendly and helpful and the price is very good.”
  • Neve
    CanadaCanada
    “Prepaid breakfast selection is a bit limited for long-term stays. More options on the regular menu though. Location very central which is great but can be noisy at night as the various bars and restaurants have loud music most evenings. Ear plugs...”
  • Wendy
    MexicoMexico
    “It was perfect! Only thing was we asked for two beds, as we are not a couple (2 women) and we only got one bed. Other than that it was perfect! Hubby now wants to go away, I am thinking of going back there with him! Location is ideal, close to...”
  • Adrienne
    United KingdomUnited Kingdom
    “Clean, large room in the middle of everything minutes from the beach. Quirky in it's more old fashioned style, we really enjoyed our stay here. Everyone who works here is very friendly and helpful and the price is good.”
  • Karolina
    PolandPoland
    “Close to the beach and to the shops, really nice garden and balcony, clean rooms, nice stuff, really good value for money”
  • Jen
    GermanyGermany
    “- clean rooms - convenient location - helpful staff - good mattresses”
  • Pia
    SwitzerlandSwitzerland
    “Very cozy, clean and nice. I would come back! The receptionnist Sheila is very kind and helpful! Thank you very much!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Ola Hola. Do the ground floor studios have fridges or kitchens ? If not Is there a community kitchen ?
    Ask if we have a room with a kitchenette available for the dates you are looking for as they are highly valued. It has a refrigerator, kitchen, coffee maker and basic utensils for cooking in the rooms.
    Answered on 12 August 2021
  • Hola! Mi vuelo llega a la medianoche a Cancún, ¿hay posibilidad hacer check-in pasada esa hora?
    Hello of course, we have a night guard that allows you access to the facilities.
    Answered on 13 November 2021
  • Hi we are thinking of booking and just had a couple of questions . Is there a private bathroom ? We will be arriving at 8pm . Is this ok ? Thank you
    Yes the room have bathroom private
    Asked about: Deluxe Double Room • Answered on 23 February 2022
  • Do you have WiFi internet in the rooms ? Is it good?
    In the junior suite room and the room facing the pool if there is excellent internet in the room.
    Answered on 4 November 2021
  • Looking for a nice vacation stay for about 14days. Do you have rooms available on the first floor?
    I need the specific dates to be able to see my availability on the first floor
    Answered on 31 December 2021

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Moon Palace
    9.9 miles
Restaurants & cafes
  • Restaurant Restaurante el Moro
    0 miles
  • Cafe/bar Restaurante El Moro
    0 miles
Natural beauty
  • Sea/ocean Mar
    0.1 miles
Beaches in the neighbourhood
  • Playa Puerto Morelos
    150 yards
  • Playa Punta Brava
    2 miles
  • Playa Azul
    3.3 miles
  • Playa Punta Caracol
    3.6 miles
  • Playa Petempich
    4.4 miles
Closest airports
  • Cancún International Airport
    13.2 miles
  • Cozumel International Airport
    23.6 miles
How to get to Hotel El Moro from Cancún International Airport
    Public transport
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Travel Proud

Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Facilities of Hotel El Moro

Most popular facilities

1 swimming pool
Free WiFi
Family rooms
Facilities for disabled guests
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Activities
  • Live music/performance
  • Bike tours Additional charge
  • Beach
  • Snorkelling Additional charge
  • Fishing Additional charge
Food & Drink
  • Coffee house on site
  • Wine/champagne Additional charge
  • Breakfast in the room
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying
  • Business centre Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Family rooms
  • Facilities for disabled guests
Accessibility
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Plunge pool
  • Shallow end
Wellness
  • Public Bath
Languages spoken
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Hotel El Moro takes special requests - add in the next step!

Check-in

15:00 - 23:30

Check-out

11:00 - 11:30

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children older than 1 years are welcome.

Children aged 18 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

1 - 2 years
Cot upon request
US$2 per stay

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

There is no capacity for extra beds at this property.

The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Payments by Booking.com

Booking.com takes your payment on behalf of the property for this stay, but make sure you have cash for any extras once you get there.

The fine print

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hotel El Moro in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.