Name: Hotel Elcano
Address: Avenida Costera Miguel Aleman 75 Frac Club Deportivo, Costera Acapulco, 39690 Acapulco, Mexico, Avenida Costera Miguel Aleman 75 Frac Club Deportivo, Guerrero, 39690, Mexico
Rating: 8.4

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Guest reviews (430)

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Hotel Hotel Elcano

Beach. Property has access to beach-related activities.

This neighborhood is a great choice for travelers interested in nightlife, beaches and ambiance – Check location Avenida Costera Miguel Aleman 75 Frac Club Deportivo, Costera Acapulco, 39690 Acapulco, Mexico – This neighborhood is a great choice for travelers interested in nightlife, beaches and ambiance – Check location Excellent location – show map

“I really like the Elcano and always stay here when I am in Acapulco. I love that the hotel is on the beach, and all the rooms have an ocean view. The hotel is very clean, and the staff is constantly working to keep it that way. The swimming pool is beautiful and perfect for children and adults. The Elcano is a beautiful hotel!”

Janie

Mexico

“The Hotel exceeded our expectations. I went with my best friend and stayed on the 8th floor. The view was breath taking and just hearing the sounds of the ocean below. Friendly staff.”

Blanca

United States of America

“- all the rooms are with sea view - balconies are "connected" - familes being in next room can meet on balcony. - safe - parking is within the price - waiters speaks Polish a bit - it was quite funny - great location - very close to everywhere - public beach”

Anonymous

Poland

See all guest reviews for Hotel Elcano

Newest Reviews for Hotel Elcano

Reviewed: February 17, 2020

Anonymous
Poland
8.0

“Great view and location”
- • Leisure trip
- • Group
- • Stayed 3 nights
- internet sometimes with poor quality - breakfast - no value for money or not too much (it could be better) - a lot of Polish guests who can't accept Mexican way of holidays :-)
- fantastic location - view from room

Stayed in February 2020
Reviewed: February 16, 2020

Anonymous
Poland

11 helpful votes
9.0

“A bit ex”
- • Leisure trip
- • Group
- • Stayed 2 nights
- breakfast could be better for this price - for 250MXN you can eat in Toks or VIPS or Sanborns better breakfast (during our visit at VIPS was promo that 15 dishes each 59MXN - so plus drinks we paid c.a. 125MXN per person) - can't eat food/ drink things bought not in hotel restaurant (e.g. from OXXO) - hotel restaurant food is relatively expensive - a lot of Polish guest, so there is also polish music (I travelled to Mexico to listen mexican songs) - it is 5 stars hotel, but not according to the European standards. Was no kettle and teas/coffes in room.
- all the rooms are with sea view - balconies are "connected" - familes being in next room can meet on balcony. - safe - parking is within the price - waiters speaks Polish a bit - it was quite funny - great location - very close to everywhere - public beach

Stayed in February 2020
Reviewed: January 19, 2020

Humberto
United States of America
9.0

“Great location, and price.”
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
The bed covers seemed outdated.
The staff was helpful and amicable. The hotel was clean. Nice big pool. Walking distance to a clean and pleasant beach.

Stayed in January 2020
Reviewed: January 16, 2020

John
United States of America
9.6

Exceptional
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
We weren’t given info at the front desk about opening a voucher to order food, etc. caused confusion. We ate dinner at the Saturday evening buffet but weren’t impressed. Just ok. Beach service was a bit slow.
We were upgraded to a larger very nice room. Breakfast was good.

Stayed in January 2020
Reviewed: September 18, 2019

Henry
Canada

2 helpful votes
7.9

“Nice place with dangerous water.”
- • Leisure trip
- • Couple
- • Stayed 6 nights
The water in front of the hotel is dangerous and not swimmable. We saw to people that needed to be rescued by jet ski with on almost drowning.
The location on the beach is really nice. Great views from all of the rooms.

Stayed in September 2019
Reviewed: August 12, 2019

Ricardo
Mexico

1 helpful vote
8.8

“clean and comfortable!”
- • Leisure trip
- • Solo traveler
- • Stayed 1 night
great value, great location!

Stayed in August 2019
Reviewed: August 2, 2019

Asterius
Canada
9.6

“More than a 5 Star Hotel.”
- • Leisure trip
- • Couple
- • Stayed 4 nights
- • Submitted from a mobile device
I liked mostly everything in the Elcano hotel. I just didn't like at all that the swimming pool facilities are not open until 9 and we really enjoy swimming early, at around 7 am before the sun hits hard and before going for breakfast. I also didn't like the prices at the restaurant. I believe they're a little high. I also didn't like that the buttons to call the elevator were lacking a frame and that doesn't give a good impression to some guests that are not as easy going. Other than that, everything is great with the Elcano Hotel
We had several interactions with staff all around the Elcano hotel and I must say all the staff were genuinely helpful with a nice and kind smile. It only has 8 floors and 3 elevators, so the wait is quick. The swimming pool has stairs and railing so even the elderly can get in easily. There is a large wading pool section for the kids and the sun hits that area until approximately 11:00 am in Summer. There is an ice machine on every floor next to the stairs. I loved that it has air-conditioning and a ceiling fan so you can choose. I also loved that each and every room has a beautiful ocean view. Rooms with partial views or views to other places just do Not exist in this beautiful hotel. I also liked the fact that it is conveniently located a small block away from the main Avenue, so it's less noisy. Although it's not a new hotel, it is well maintained. My room lock stopped working and I couldn't get in so I went downstairs to tell the front desk clerk about it. She immediately sent a maintenance man who delayed less than 5 minutes to arrive and fixed it. It wasn't broken actually, the batteries were dead... While he was fixing it he noticed the door wasn't as smooth as should be an he asked me for permission to oil it, so he did and left everything running smoothly. This might not be a 5 star hotel, but the employees make you feel like it is. Congratulations to all the staff and management for doing a great job. Two thumbs up!

Stayed in August 2019
Reviewed: July 29, 2019

Eduardo
Germany
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Stayed 5 nights
- • Submitted from a mobile device
It could use a renovation but it is a very nice place. The restaurant exceeded our expectations and the staff was really friendly

Stayed in July 2019
Reviewed: July 29, 2019

Corchoman
Ireland

4 helpful votes
7.5

Good
- • Leisure trip
- • Solo traveler
- • Stayed 2 nights
- • Submitted from a mobile device
Hotel restaurant's crew seems to look too much for a tip, they already should have a good salary considering the over priced food.

Stayed in July 2019
Reviewed: July 24, 2019

Betty
United States of America
10

“fantastic”
- • Leisure trip
- • Couple
- • Stayed 3 nights
I cant say there was anything about our stay i didn't like except the ATM wouldn't take my USA credit card... but i was OK with that i was still able to shop
The breakfast was excellent.. the location was right on the beach.. the staff was awesome ..in all my husband and I had a fantastic time

Stayed in July 2019
Reviewed: June 14, 2019

Frank
Mexico

1 helpful vote
7.9

“Excellent hotel a little too old”
- • Leisure trip
- • Family with young children
- • Stayed 3 nights
- • Submitted from a mobile device
They hotel needs furniture renewal
Besos are excellent They view is superb

Stayed in June 2019
Reviewed: May 8, 2019

Andrea
Mexico

3 helpful votes
6.3

“Old, but clean, nice view, awfull and expensive meals”
- • Family with young children
- • Stayed 2 nights
Old hotel, expensive and low quality meals, useless gym
The view

Stayed in May 2019
Reviewed: December 18, 2018

Crankycraig
United States of America

4 helpful votes
10

“Third visit in 3 years”
- • Leisure trip
- • Couple
- • Stayed 5 nights
- • Submitted from a mobile device
No mini fridge.
Beautiful location, well maintained property, friendly price, and excellent staff and service!!!

Stayed in December 2018
Reviewed: December 18, 2018

Emma
Germany
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Stayed 2 nights
- • Submitted from a mobile device
Service is not friendly and the staff only care about watching tv other than to help the customers
It is in good location and the sea was clean

Stayed in December 2018
Reviewed: December 8, 2018

Dietmar
Germany

3 helpful votes
7.5

“Quite ok, good place to rub shoulders with polish tourists.”
- • Leisure trip
- • Couple
- • Stayed 2 nights
Service at the pool bar. Personnel seemed to mind their own business not realizing there are customers.
Typical beach hotel, quite ok.

Stayed in November 2018

Hotel Hotel Elcano

Hotel Elcano This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Stay in the heart of Acapulco – This neighborhood is a great choice for travelers interested in nightlife, beaches and ambiance – Check location Excellent location – show map

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Facilities of Hotel Elcano Great facilities! Review score, 8.0

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