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Emporio Acapulco is located on the seafront in Acapulco, just opposite the Galerias Diana Shopping Center. If offers a spa, 3 outdoor swimming pools and access to the beach. This modern hotel features ocean views, free WiFi and a flat-screen TV in every guest room. The property features a fitness center, and there is a sauna and hot tub at the spa. The tour desk can help arrange activities like snorkeling and entertainment. Guests can have Mexican and international cuisine at the Emporio in Acapulco's Condimento Restaurant and the Sunset Lounge. La Isla, Bar & Grill and the Arka Bar are also open to guests.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Emporio Hotels
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (9.1)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

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Room Type
Number of guests
 
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 573 reviews from the past 12 months.
Guests enjoyed the <b>friendly staff</b> and the inviting <b>swimming pool</b>. The <b>property location</b> and <b>access to the beach</b> were also praised. However, <b>room comfort</b> and <b>cleanliness</b> received mixed reviews, with some guests noting issues with <b>air conditioning</b> and maintenance. <b>Breakfast</b> was generally well-received.
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Categories:

Staff
8.4
Facilities
7.9
Cleanliness
8.3
Comfort
8.3
Value for money
7.7
Location
9.1
Free Wifi
7.0
Select topics to read reviews:

Guests who stayed here loved

  • Marisol
    United States of America United States of America
    The room was very clean and big, with a balcony that had the perfect view of the pools and the ocean! The staff was pleasant and helpful. The restaurants are awesome great food, service, and views. Oscar was our waiter and he was very personable.
  • Abigail
    United States of America United States of America
    The pools are clean and beautiful. The buffet was delicious. I loved the mariscos restaurant.
  • Alix
    United States of America United States of America
    The location of this hotel is perfect. There are bars, night clubs, restaurants, grocery stores walking distance. Super convenient. Pretty easy to take a taxi or bus as well.
  • Marlene
    Mexico Mexico
    Acapulco was destroyed by the hurricane but Emporio was one if the fastest to build back and it served as a refresh. Still work to do but location is fantastic to stay in the old bay
  • Edith
    United States of America United States of America
    Conditions of the hotel are great, I understand the hurricane caused a lot of damage to many hotels in Acapulco but Emporio is doing great. The room service was great, I enjoyed the food. My room on the 4th floor had a beautiful view.
  • Luis
    Mexico Mexico
    The service, room, and place were really good. And location was great.
  • Jonathan
    Mexico Mexico
    Response to all our queries was fast and they acted promptly
  • Jorge
    Mexico Mexico
    Even after the climate disaster Emporio Hotel is still an amazing place for vacationing, the pools area is so pretty and adults pool is still only for adults ❤️. Food area is clean, weiteres are always kind and food is fresh.
  • Roberto
    Mexico Mexico
    Resort is not full working but for me it was awesome.
  • Arnoutva
    Belgium Belgium
    The rooms were very clean, pool was amazing, poolside restaurant also amazing (and decent pricing). Staff very friendly.

Hotel area info

Restaurants
1 Restaurant On Site

  • Condimento
    • Cuisine
      International
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly

Amenities of Emporio Acapulco

Most popular amenities

  • 3 swimming pools
  • Beachfront
  • Private Parking
  • Free Wifi
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Guest bathroom
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Wardrobe or closet

View

  • Sea view
  • View

Outdoors

  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace

Kitchen

  • Coffee machine

Activities

  • Beach

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Snack bar
  • Bar
  • Restaurant
  • Tea/Coffee maker

Internet
Wifi is available in public areas and is free of charge.

Parking
Private parking is available on site (reservation is not needed) and costs MXN 190 per day.

  • Valet parking
  • Accessible parking

Front Desk Services

  • Invoice provided
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Cleaning Services

  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Elevator
  • Ironing facilities
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

3 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • All ages welcome
  • Shallow end
  • Waterslide
  • Pool/Beach towels
  • Pool bar
  • Beach umbrellas

Pool 2 – outdoorFree!

  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Pool 3 – outdoorFree!

  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Kids' pool
  • Fitness
  • Full-body massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach chairs/Loungers
  • Massage
    Additional charge

Languages Spoken

  • English
  • Spanish

House rules
Emporio Acapulco takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.

Property does not accept debit card for payments on bookings.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).

Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.

Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.

Please note that the palapa's are currently out of service. Please contact the property for details.

Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.

Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.

The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.

Access to the beach cabins has an extra cost.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Emporio Acapulco

  • The prices at Emporio Acapulco may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Emporio Acapulco include:

    • Double
    • Suite

  • Check-in at Emporio Acapulco is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Emporio Acapulco can enjoy a highly-rated breakfast during their stay (guest review score: 7.4).

    Breakfast option(s) include:

    • Buffet

  • Emporio Acapulco is 3,100 feet from the center of Acapulco. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 500 feet from Emporio Acapulco. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Emporio Acapulco offers the following activities/services (charges may apply):

    • Massage
    • Beachfront
    • Neck massage
    • Spa facilities
    • Full-body massage
    • Beach
    • Couples' massage
    • Spa/Wellness packages
    • Fitness
    • Swimming pool
    • Foot massage
    • Spa lounge/Relaxation area
    • Head massage
    • Back massage

  • Emporio Acapulco has 1 restaurant:

    • Condimento