Situated on an unspoilt beach between the Sian Ka’an Biosphere Reserve and Tulum National Park, Hotel Encantada offers tropical gardens, a free Wi-Fi zone and stylish rooms with sea or garden views. Decorated with local textiles and artwork, each charming room has sliding glass doors which open onto a private terrace. All rooms have a ceiling fan, mosquito nets and a private bathroom. A varied continental breakfast is provided, including home-baked bread, fresh fruit, yogurt and granola. Mexican and international dishes are available for lunch, served in the bar or on the beach. You can book a relaxing massage or hot stone treatment on the beach at Hotel Encantada. The 24-hour reception also includes a concierge and free bicycle rental service. Free private parking is available on site, and Cancún is a 90-minute drive away. Airport transfers can be arranged on request.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Property highlights

Situated in the best rated area in Tulum, this hotel has an excellent location score of 9.7

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Travel Sustainable Level 2
This property has told us they’re making considerable investments and efforts towards sustainability by taking steps that can have environmental and social impact. We’ve worked with experts including Travalyst and Sustainalize to create the Travel Sustainable programme – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.9
Comfort
9.7
Value for money
8.2
Location
9.7
Free WiFi
8.8
High score for Tulum
Select topics to read reviews:

See what guests loved the most:

  • Chloe
    SwitzerlandSwitzerland
    Absolutely stunning! What an ideal place to relax and enjoy. Huge thank you to the amazing staff who made our stay so special. Alejandra, Ana and Oscar were fantastic and accommodated us every step of the way. Thank you for the unforgettable...
  • Adam
    CanadaCanada
    Location, room, and service were all exceptional but for the price you pay this would be expected.
  • James
    AustraliaAustralia
    My partner and I came here for our honeymoon to relax and unwind. What we got far exceeded our expectations. The room was beautiful and so close to the beach that we were falling asleep to crashing waves each night. When we woke up all we had...

Hotel surroundings

Restaurants
2 restaurants on site

  • Encantada Restaurant
    • Cuisine
      International
  • NÜ Tulum
    • Cuisine
      Mexican
    • Ambiance
      Modern

Facilities of Encantada Tulum
Great facilities! Review score, 9.5

Most popular facilities
  • Beachfront
  • Free WiFi
  • Free parking
  • Airport shuttle
  • 2 restaurants
  • Spa and wellness centre
  • Non-smoking rooms
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Outdoor dining area
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dining table
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
  • Beach
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Windsurfing
    Additional chargeOff-site
  • Fishing
    Additional chargeOff-site
Living Area
  • Dining area
  • Seating Area
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Reception services
  • Lockers
  • Concierge service
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Hardwood or parquet floors
  • Private entrance
  • Carpeted
  • Fan
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Wellness
  • Yoga classes
  • Back massage
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Encantada Tulum takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children older than 12 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash is not accepted Encantada Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Children 12 years and older are allowed to stay at the property. Please, contact the property for further details on the additional children fees.

Please note that the property cannot accept group bookings of more than 3 rooms.

Zero Waste Certification: Since 2021, we have been collaborating with EUKARIOTA to improve waste management at our Tulum properties. Our efforts have focused on finding effective ways to deal with waste and achieve significant waste reductions. We are proud to share that in August 2023, we have received Zero Waste facility certification, a municipal, state and federal recognition that certifies our good waste management, for Namron Hospitality, La Valise Tulum, Radhoo, NEST, Encantada and NÜ. This certification is just one of the many actions we take at Namron Hospitality as part of our commitment to environmental responsibility.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Please inform Encantada Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Encantada Tulum

  • Encantada Tulum is 5 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Encantada Tulum include:

    • Double

  • Encantada Tulum offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Massage
    • Cycling
    • Snorkelling
    • Diving
    • Fishing
    • Windsurfing
    • Beachfront
    • Back massage
    • Beach
    • Spa facilities
    • Bicycle rental
    • Yoga classes
    • Private beach area

  • The prices at Encantada Tulum may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Encantada Tulum is from 15:00, and check-out is until 12:00.

  • Encantada Tulum has 2 restaurants:

    • Encantada Restaurant
    • NÜ Tulum