On an unspoiled beach between the Sian Ka’an Biosphere Reserve and Tulum National Park, Hotel Encantada offers tropical gardens, a free Wi-Fi zone and stylish rooms with sea or garden views. Decorated with local textiles and artwork, each charming room has sliding glass doors which open onto a private terrace. All rooms have a ceiling fan, mosquito nets and a private bathroom. A varied continental breakfast is provided, including home-baked bread, fresh fruit, yogurt and granola. Mexican and international dishes are available for lunch, served in the bar or on the beach. You can book a relaxing massage or hot stone treatment on the beach at Hotel Encantada. The 24-hour front desk also includes a concierge and free bike rental service. Free private parking is available on site, and Cancún is a 90 minute drive away. Airport transportation can be arranged upon request.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Tulum, this hotel has an excellent location score of 9.7

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Breakfast to go

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.9
Comfort
9.8
Value for money
8.3
Location
9.7
Free Wifi
8.8
High score for Tulum
Select topics to read reviews:

See what guests loved the most:

  • Mariam
    United States of America United States of America
    Service was excellent and the room, plus view was beautiful. Breakfast was great as well - good quality food and enough variety for 3-4 days.
  • Anna
    United States of America United States of America
    Everything! Luxury small hotel. The staff was amazingly helpful and nice. The hospitality of this place is just amazing! The room was spacious and had a super comfortable bed. Very good food is available to be ordered to the room or to the beach....
  • Ole
    Denmark Denmark
    Nice, quiet, romantic, on the beach. Staff very attentive. Super service.

Hotel area info

Restaurants
2 Restaurants On Site

  • Encantada Restaurant
    • Cuisine
      International
  • NÜ Tulum
    • Cuisine
      Mexican
    • Ambience
      Modern

Amenities of Encantada Tulum
Great facilities! Review score, 9.5

Most popular amenities
  • Beachfront
  • Free Wifi
  • Free parking
  • Airport shuttle
  • 2 restaurants
  • Spa
  • Non-smoking rooms
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
  • Beach
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Windsurfing
    Additional chargeOff-site
  • Fishing
    Additional chargeOff-site
Living Area
  • Sitting area
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
Internet
Wifi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Entertainment & Family Services
  • Board games/puzzles
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Hardwood or parquet floors
  • Private entrance
  • Fan
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Spa
  • Yoga classes
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules
Encantada Tulum takes special requests – add in the next step!

Check-in
From 15:00 to 00:30
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children over 12 are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print
Must-know information for guests at this property

Children 12 years and older are allowed to stay at the property. Please, contact the property for further details on the additional children fees.

Please note that the property cannot accept group bookings of more than 3 rooms.

Zero Waste Certification: Since 2021, we have been collaborating with EUKARIOTA to improve waste management at our Tulum properties. Our efforts have focused on finding effective ways to deal with waste and achieve significant waste reductions. We are proud to share that in August 2023, we have received Zero Waste facility certification, a municipal, state and federal recognition that certifies our good waste management, for Namron Hospitality, La Valise Tulum, Radhoo, NEST, Encantada and NÜ. This certification is just one of the many actions we take at Namron Hospitality as part of our commitment to environmental responsibility.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Encantada Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Encantada Tulum

  • Encantada Tulum offers the following activities/services (charges may apply):

    • Spa
    • Massage
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Windsurfing
    • Beachfront
    • Body wrap
    • Body treatments
    • Foot massage
    • Beach
    • Back massage
    • Beauty services
    • Full-body massage
    • Bicycle rental
    • Private beach area
    • Body scrub
    • Head massage
    • Facial treatments
    • Neck massage
    • Yoga classes
    • Spa facilities
    • Couples' massage
    • Spa/Wellness packages
    • Hand massage

  • Encantada Tulum has 2 restaurants:

    • NÜ Tulum
    • Encantada Restaurant

  • Encantada Tulum is 5 miles from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Encantada Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Encantada Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Encantada Tulum include:

    • Double

  • Guests staying at Encantada Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • À la carte
    • Breakfast to go