all the people were awesome. the place is super nice we really enjoyed staying there and would do it again in a heartbeat! all the staff was very nice.

Varela United States of America

The receptionist was a young lovely girl, always with a smile and happy to help. Also the kitchen staff was very friendly. Breakfast is not included, there are several breakfast possibilities in the city center, which you can reach by car or taxi. Or you can have breakfast in the hotel, which we did. The food was really nice, maybe a little bit expensive for Mexico, but still okay for West European standards.

Isabelle Belgium

Really beautiful property! There are many common areas all overlooking the lagoon. Choose from hammocks, tables, or lounge chairs. There are places to sit in both the sun and shade and the property was not crowded at all during our stay. They have kayaks! We spent most of our days hanging out at property and swimming because of all the great places to hang out. Really lovely staff. They organized a boat trip of the lake for us as well. Breakfast was great, we did not have dinner at the hotel but they offer it and if it is anything like breakfast I’m sure it is good. I would absolutely stay here again when in bacalar. Great value for your money and very peaceful.

Elizabeth United States of America

This hotel exceeded my expectations. The easy access to the water, many places to chill, the perfect view for the deck, the friendly staff and the fresh beer available whenever you want. It was a paradise to me.

Cathy Canada

Waking up with a view over the kale is exceptional. The restaurant has such good food. highly recommend eating here.

Menno Netherlands

Beautiful location, very nice structure, eco-friendly (we got even solid shampoo) and awesome breakfast, excellent service overall. Highly recommend it, just a short ride/drive to centro.

Barbara Brazil

It was so relaxed that we were sorry we had to leave. We would like to thank Santos for his kindness and service!

Gabriel Netherlands

- free kayak, bike rental - nice rooms near to the lagoon - privacy and very nice for couples - nice breakfast - friendly staff

Eugeniu Portugal

Stunning location on the lagoon. A little disappointed with the positioning of our room to the side of reception due to lack of privacy, noise of adjoining work room and lights on all night, but the location made up for this small disappointment. Free use of kayaks and stand up paddle board very much appreciated, and bikes (had we not had a car with us). Free parking a plus too. Would probably choose a different room another time, but would definitely consider a return visit. Lovely staff, and absolutely loved Bacalar - the lagoon and the town. Will come back next year for a longer stay! Thankyou!!

Vanessa United Kingdom

The hotel is located directly at the waterfront which is great! Staff was super friendly, breakfast was delicious.

Kristy Netherlands