Name: Grand Palladium Costa Mujeres Resort & Spa - All Inclusive
Address: Vialidad Paseo Mujeres, 77400 Cancún, Mexico, Vialidad Paseo Mujeres, Quintana Roo, 77400, Mexico
Price range: Prices for upcoming dates start at $214 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House Rules
Guest Reviews (61)

Resort Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Beach. This property is either next to the beach or will have its own private access. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Vialidad Paseo Mujeres, 77400 Cancún, Mexico –

A seating area at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Other activities available at the resort or nearby

The kid's club at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

The building where the resort is located

A restaurant or other place to eat at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

The lounge or bar area at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

The swimming pool at or near Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

A bed or beds in a room at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Lock in a great price for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive – rated 8.7 by recent guests!

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The friendly staff who goes over and beyond, the resort was clean, the spa was amazing. I like how the resort caters to everyone of all ages. The steak house was pretty good and plenty of things to do while staying at the resort.

Terra

United States of America

I stayed 7 days and 6 nights with my boyfriend and would definitely return to Grand Palladium Costa Mujeres. The staff is extremely friendly and eager to accommodate guests. The property is still quite new, modern and immaculately maintained. Definitely spend a day at the spa. The rooftop infinity pool offers great views of the property and ocean, but the true gem is the spa pool on the first floor. It’s like a Roman bath house and has several hydrotherapy jets that are beyond amazing! The main pool area is spacious and offers several activities each day to keep guests entertained (yoga, water aerobics, basketball court, live music, cooking/cocktail demonstrations, etc.). The main pool and beach were never overcrowded, so was nice to not have to hunt for a cabana, beach chairs or umbrellas.

Brandy

United States of America

The amenities were great! The room was spacious and beautifully appointed. There was a variety of food and all done well. The service was impeccable. Everyone was sure to make us feel comfortable and cared for.

Chrissy

United States of America

I loved the service and the facilities were amazing. beach and pool were really nice and maintained. the design of the hotel with in great condition.

Elaine

United States of America

Clean, great beaches, service on beach and at all pools.

Kelli

United States of America

The hotel just recently opened and provided large discounts for the initial wave of guests. We should all accept that there will be some issues with a new hotel; the hotel will get better over time. The property architecture and design are very well done; modern materials, well executed. The property is very large with pathways and a waterway interconnecting the various buildings. Once the plants mature it will be truly beautiful. The village is really unique with many of the restaurants, kids clubs, sports bar, theaters all in one place – a great idea.

Darryl

United States of America

I loved that the hotel was beautiful the spa was great

Anonymous

United States of America

The food was good, pools were great and its a nice facility overall. The staff are extremely nice and accommodating. They just opened so the price couldn't be beat.

Christopher

United States of America

ive been to better places food wasnt that good either was alcohol i swithced rooms to be near friends so i could have a grey bracelet not purple and it so wasnt worth it

Brenda

United States of America

New exterior and interior. And you can try any alchole like moet chandon

Anonymous

Canada

Image of the property

Image of the property Image of the property Image of the property Image of the property

9.4

Free WiFi
Highly rated for:
Nearby beaches

What guests loved the most:
“The friendly staff who goes over and beyond, the resort was clean, the spa was amazing. I like how the resort caters to everyone of all ages.”

Terra United States of America
“I stayed 7 days and 6 nights with my boyfriend and would definitely return to Grand Palladium Costa Mujeres. The staff is extremely friendly and eager to accommodate guests.”

Brandy United States of America
“The amenities were great! The room was spacious and beautifully appointed. There was a variety of food and all done well. The service was impeccable.”

Chrissy United States of America
“I loved the service and the facilities were amazing. beach and pool were really nice and maintained. the design of the hotel with in great condition.”

Elaine United States of America
“Clean, great beaches, service on beach and at all pools.”

Kelli United States of America
“The hotel just recently opened and provided large discounts for the initial wave of guests. We should all accept that there will be some issues with a new hotel; the hotel will get better over time.”

Darryl United States of America
“I loved that the hotel was beautiful the spa was great”

Anonymous United States of America
“The food was good, pools were great and its a nice facility overall. The staff are extremely nice and accommodating. They just opened so the price couldn't be beat.”

Christopher United States of America
“ive been to better places food wasnt that good either was alcohol i swithced rooms to be near friends so i could have a grey bracelet not purple and it so wasnt worth it”

Brenda United States of America
“New exterior and interior. And you can try any alchole like moet chandon”

Canada

Experience World-class Service at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

One of our top picks in Cancún.Located in Cancún, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers beachfront accommodations 8 miles from Cancun Bus Station and has facilities like a garden, a bar and water sports facilities. Among the facilities of this property are a restaurant, room service and a kids' club, along with free WiFi. The resort has an outdoor swimming pool, fitness center, evening entertainment and a 24-hour front desk.

Rooms contain a private bathroom, while certain rooms are equipped with a balcony and others also feature a lake view.

The resort offers a buffet or American breakfast.

Grand Palladium Costa Mujeres has a playground. You can play pool and tennis at the accommodation, and car rental is available.

Cancun Government Palace is 9 miles from Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, while Beto Avila Stadium is 10 miles from the property. The nearest airport is Cancun, 20 miles from the resort, and the property offers a paid airport shuttle service.

This property is also rated for the best value in Cancún! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive has been welcoming Booking.com guests since Mar 23, 2018
Hotel chain/brand: Palladium Hotel Group

Distance in property description is calculated using © OpenStreetMap

Missing some information?

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Most Popular Facilities

Free WiFi

Beachfront

Swimming pool

Airport shuttle

Free parking

Family rooms

Bar

Good for couples – they rated the facilities 9.5 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

Top Location: Highly rated by recent guests (8.0)

Breakfast Info

American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 3 Max children: 1 (up to years of age)	Junior Suite 2 full beds and 1 sofa bed or 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room has air conditioning, iPod dock and bathrobe. Room Facilities: • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Wardrobe or closet • Lake view • Garden view • Coffee machine • Terrace • Towels • Linens • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Loft Suite 1 king bed and 1 sofa bed or 2 full beds and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room features a balcony, bathrobe and mini-bar. Room Facilities: • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Bathtub or shower • Guest bathroom • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Wardrobe or closet • Lake view • Garden view • Additional bathroom • Coffee machine • Terrace • Towels • Linens • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6 + Max adults: 6 Max children: 2 (up to years of age)	Connected Family Suite 2 full beds and 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room has air conditioning, mini-bar and bathrobe. Room Facilities: • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Bathtub or shower • Interconnecting room(s) available • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Wardrobe or closet • Lake view • Garden view • Coffee machine • Terrace • Towels • Linens • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Family Selection Junior Suite 1 king bed and 1 sofa bed or 2 full beds and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room features a mini-bar, sofa and flat-screen TV. Room Facilities: • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Wardrobe or closet • Lake view • Garden view • Coffee machine • Terrace • Towels • Linens • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 3 Max children: 1 (up to years of age)	Family Selection Loft Suite 2 full beds and 1 sofa bed or 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room has a balcony, air conditioning and sofa. Room Facilities: • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Bathtub or shower • Guest bathroom • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Wardrobe or closet • Lake view • Garden view • Additional bathroom • Coffee machine • Terrace • Towels • Linens • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Jr.Suite + Rafa Nadal Tennis Program for 1 Player 1 sofa bed and 1 queen bed or 2 full beds and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes the Total Tennis Program for one person to be used in the Rafa Nadal Tennis Center everyday starting only at the second day of the stay. Pre-arrival scheduling required by contacting the hotel. Rooms are 49 square yards. Room Facilities: • Private Bathroom Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Just booked in Cancún 1 property like Grand Palladium Costa Mujeres Resort & Spa - All Inclusive was just booked in the last 15 minutes

5 reasons to choose Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

Area Info

–

Closest Landmarks *

Dolphin Discovery Isla Mujeres
5.4 miles
Gran Puerto Cancún
5.8 miles
Toro Valenzuela Stadium
6.5 miles
Cancun Bus Station
7.1 miles
Cristo Rey Church
7.2 miles
Cancun Government Palace
7.3 miles
Parque las Palapas
7.3 miles
Cancun Underwater Museum
7.4 miles
National park El Garrafón
7.5 miles
Beto Avila Stadium
7.9 miles

Restaurants & Markets *

Puerto Juarez Restaurant
7.5 miles

Natural Beauty *

Isla blanca Ocean/Sea
11.2 miles

Closest Airports *

Cancun Airport
16.1 miles
Cozumel Airport
52.7 miles

What Travelers Love About This Location

“The rooms are big enough, excellent breakfast. Friendly staff, nice restaurants, huge pool, the beach! Love the beach sand. The water great temperature. Not col...”

Cesar

Peru

9.5

“I stayed 7 days and 6 nights with my boyfriend and would definitely return to Grand Palladium Costa Mujeres. The staff is extremely friendly and eager to accomm...”

Brandy

United States of America

Are you missing any information about this area?

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7 Restaurants On Site

Isla Blanca

Food: American, International

Open for: Breakfast, Lunch, Dinner

Menu: Buffet
Portofino

Food: Italian

Open for: Dinner
El Dorado

Food: Steakhouse

Open for: Dinner

Chang Thai

Food: Thai

Open for: Lunch, Dinner
Sumptuori

Food: Japanese

Open for: Dinner
Boghali

Food: Indian

Open for: Dinner

La Adelita

Food: Mexican

Open for: Dinner

House Rules Grand Palladium Costa Mujeres Resort & Spa - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years	Can use an existing bed	FREE
3 - 12 years	Can use an existing bed	50% per child, per night

The maximum number of children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No cribs are available

No extra beds are available

Pets

Pets are not allowed.

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The friendly staff who goes over and beyond, the resort was clean, the spa was amazing. I like how the resort caters to everyone of all ages. The steak house was pretty good and plenty of things to do while staying at the resort. ”

“I stayed 7 days and 6 nights with my boyfriend and would definitely return to Grand Palladium Costa Mujeres. The staff is extremely friendly and eager to accommodate guests. The property is still quite new, modern and immaculately maintained. Definitely spend a day at the spa. The rooftop infinity pool offers great views of the property and ocean, but the true gem is the spa pool on the first floor. It’s like a Roman bath house and has several hydrotherapy jets that are beyond amazing! The main pool area is spacious and offers several activities each day to keep guests entertained (yoga, water aerobics, basketball court, live music, cooking/cocktail demonstrations, etc.). The main pool and beach were never overcrowded, so was nice to not have to hunt for a cabana, beach chairs or umbrellas. ”

“The amenities were great! The room was spacious and beautifully appointed. There was a variety of food and all done well. The service was impeccable. Everyone was sure to make us feel comfortable and cared for.”

“The hotel just recently opened and provided large discounts for the initial wave of guests. We should all accept that there will be some issues with a new hotel; the hotel will get better over time. The property architecture and design are very well done; modern materials, well executed. The property is very large with pathways and a waterway interconnecting the various buildings. Once the plants mature it will be truly beautiful. The village is really unique with many of the restaurants, kids clubs, sports bar, theaters all in one place – a great idea.”

“The food was good, pools were great and its a nice facility overall. The staff are extremely nice and accommodating. They just opened so the price couldn't be beat.”

“ive been to better places food wasnt that good either was alcohol i swithced rooms to be near friends so i could have a grey bracelet not purple and it so wasnt worth it”

See all guest reviews for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Newest Reviews for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Reviewed: July 22, 2019

Terra
United States of America
9.6

Exceptional
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
The long walk to the beach and long wait for rides to and from the restaurants and lobby area.
The friendly staff who goes over and beyond, the resort was clean, the spa was amazing. I like how the resort caters to everyone of all ages. The steak house was pretty good and plenty of things to do while staying at the resort.

Stayed in July 2019
Reviewed: July 12, 2019

Jason
United States of America
10

“Amazing highly recommended ”
- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 6 nights
- • Submitted from a mobile device
Everything

Stayed in July 2019
Reviewed: June 18, 2019

Brandy
United States of America

4 helpful votes
10

“Great Property for R&R”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 6 nights
- • Submitted from a mobile device
In my opinion, the food is just okay at the restaurants that are open for lunch (Isla Blanca and Poseidon). For dinner, plan to make reservations at the Japanese restaurant, which had some of the best food during our stay. For the other restaurants, a wait will likely be necessary as they do not accept reservations. We usually just walked around the mall area or had a drink at the rooftop bar while we waited. Playa Mujeres is quite a distance from the heart of Cancún, so be aware of that if you want to have day trips to sites like Chichén Itzá. Multiple day trips that were supposed to have us back to GP in the early afternoon and evening ended up taking up multiple more hours due to the shuttles returning guests staying in Cancún to their hotels and then having to drive us 40 minutes north. In these cases, we returned after 9:00 and the only place we could eat dinner was Isla Blanca (buffet). If you don’t mind the travel time, GP is a great option. If you do, I suggest staying at a resort in Cancún for a day or 2 to be more central to sites. Then, definitely book a few relaxing days at GP.
I stayed 7 days and 6 nights with my boyfriend and would definitely return to Grand Palladium Costa Mujeres. The staff is extremely friendly and eager to accommodate guests. The property is still quite new, modern and immaculately maintained. Definitely spend a day at the spa. The rooftop infinity pool offers great views of the property and ocean, but the true gem is the spa pool on the first floor. It’s like a Roman bath house and has several hydrotherapy jets that are beyond amazing! The main pool area is spacious and offers several activities each day to keep guests entertained (yoga, water aerobics, basketball court, live music, cooking/cocktail demonstrations, etc.). The main pool and beach were never overcrowded, so was nice to not have to hunt for a cabana, beach chairs or umbrellas.

Stayed in June 2019
Reviewed: June 18, 2019

Ninos
Sweden

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 9 nights
- • Submitted from a mobile device
Best hotel in the world

Stayed in May 2019
Reviewed: June 17, 2019

Tim
Thailand
2.9

Very Poor
- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Staff are rude and lazy. If you want to have a good time then go for a well established international hotel chain. Do not recommend, your holiday will be ruined.

Stayed in May 2019
Reviewed: June 13, 2019

Chrissy
United States of America

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Though the room was well appointed, there were minor cleanliness issues. Also, you are required to attend a welcome breakfast that is mainly a sales pitch for timeshares. We really liked our salesperson though!
The amenities were great! The room was spacious and beautifully appointed. There was a variety of food and all done well. The service was impeccable. Everyone was sure to make us feel comfortable and cared for.

Stayed in June 2019
Reviewed: June 7, 2019

Emily
United Kingdom
6.7

“Had a great time but hotel didn’t meet expectations”
- • Leisure trip
- • Group of friends
- • Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Service was too slow. Many times we’ve ordered room service but it never showed up. The queues were too long at the restaurant and drinks service slow at the beach. Sometimes the service was non-existence.... maybe understaffed?
Beautiful setting. Nice beach

Stayed in June 2019
Reviewed: June 1, 2019

Kami
United Kingdom
9.2

“Big , nice hotel ”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Massive land scape , large room , good bathroom
Great view, very decent size of rooms

Stayed in May 2019
Reviewed: May 20, 2019

Elaine Ayad
United States of America
Age group: 35 – 44

11 helpful votes
7.9

“Great service, new facilities, horrible food, no transportation service offered by the resort.”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 6 nights
there were 10 restaurants in the property however they were not authentic. Tapeo the Spanish tapas was horrible, even their own Mexican restaurant IN MEXICO was not authentic. I am a Foodie so I have tried authentic versions of this food and these high end restaurants don't compare. Since it is a new hotel there are no shuttle service to and from anywhere. we had to pay a taxi service to take us to the city and to our excursions (not booked at the property). We stayed at the adult only section however it felt dead, the music puts you to sleep.
I loved the service and the facilities were amazing. beach and pool were really nice and maintained. the design of the hotel with in great condition.

Stayed in May 2019
Reviewed: April 12, 2019

Luis
Mexico
9.6

“Amazing land scape”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
How big it is
The design and decoration of the hotel

Stayed in April 2019
Reviewed: April 3, 2019

Marina
Mexico

9 helpful votes
10

“Thanks for a great stay!! The staff and service is amazing!”
- • Leisure trip
- • Group of friends
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Booking.com gave the impression we would have an ocean front room. There were no room categories or selections for beach front rooms yet the picture on the Listing has a beach view. This was very misleading and I was annoyed that we didn’t have a beach view. Booking.com must be clearer. We travelled with friends who were in the Family section (we were not and had a Junior suite booked)...they were treated like royalty with arrival gifts, we were not. Their hotel block was closer to the beach and they had access to restaurants and amenities that we didn’t which was very disappointing. Fortunately the staff at the Palladium are amazing and they let us use the restaurant to breakfast with our friends but we shouldn’t have had to go through that. It’s was not made clear on booking.com about the different sections and access and service you would have.
All great at the Palladium.

Stayed in March 2019
Reviewed: February 7, 2019

Kelli
United States of America

2 helpful votes
10

“Greta stay.”
- • Leisure trip
- • Group of friends
- • Junior Suite
- • Stayed 3 nights
only one route in and out of the restaurant side
Clean, great beaches, service on beach and at all pools.

Stayed in January 2019
Reviewed: February 1, 2019

Darryl
United States of America

7 helpful votes
7.9

“Would we or our family stay there again - not in the near future.”
- • Leisure trip
- • Group of friends
- • Loft Suite
- • Stayed 8 nights
1) As other reviewers said, the hotel did not honor our room reservation. When we arrived at the hotel, we were told there were no Loft Suites available, only Junior Suites. We pushed them and they provided a Loft Suite in the Family Selection. The next day we moved to a TRS Junior Suite for a bit more of a peaceful environment. They were accommodating, but this should have never happened. 2) Both our rooms had a mold smell coming from the Air Conditioner. All the rooms have small fans built into the wall that generates a pleasant odor, but in both cases the mold overpowered these fans. After 3 requests the air conditioner was better in the TRS room but the smell was still evident. We noticed this same smell in various places in other building hallways. However, our other family member’s rooms in Building 13 were fine. 3) The property is just not ready. Everywhere you look there are small things that are broken, incomplete, or just shoddy workmanship. No, most will not impact you on a day-to-day basis, but it’s not what we would expect. It is clear the property was rushed to be booked. There are plenty of maintenance staff fixing things all over the property. I would have hoped they would have started in the guest rooms and finished their quality review before accepting a large number of guests. 4) We ate in many of the al la carte as well as the buffets restaurants. The restaurants are being held to partial capacity likely because they do not have enough staff to handle a full capacity crowd. The staff vary great to really struggling. The service was really slow; count on 2.5 hours for lunch and 3+ hours for dinner with long gaps in time between seeing your waiter. The food in general is just OK. We had many cases in both types of restaurants with the food being only luke warm. 5) The service is really inconsistent. Sometime turndown service, sometime fridges restocked, sometimes the boats run continuously. You never know what to expect.
The hotel just recently opened and provided large discounts for the initial wave of guests. We should all accept that there will be some issues with a new hotel; the hotel will get better over time. The property architecture and design are very well done; modern materials, well executed. The property is very large with pathways and a waterway interconnecting the various buildings. Once the plants mature it will be truly beautiful. The village is really unique with many of the restaurants, kids clubs, sports bar, theaters all in one place – a great idea.

Stayed in January 2019
Reviewed: February 1, 2019

Anonymous
United States of America

1 helpful vote
7.9

“It was okay, still had fun”
- • Group of friends
- • Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Customer service was okay but it could’ve been better, there is no nightlife which sucked we went to downtown Cancun which is like 30 minutes away
I loved that the hotel was beautiful the spa was great

Stayed in January 2019
Reviewed: January 30, 2019

Christopher
United States of America

3 helpful votes
9.2

Awesome
- • Leisure trip
- • Family with young children
- • Connected Family Suite
- • Stayed 4 nights
We had to constantly call down for towels, water and room service.
The food was good, pools were great and its a nice facility overall. The staff are extremely nice and accommodating. They just opened so the price couldn't be beat.

Stayed in January 2019

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Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Resort Facilities at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive Great facilities! Review score, 9.0

House Rules Grand Palladium Costa Mujeres Resort & Spa - All Inclusive takes special requests – add in the next step!