Name: Grand Riviera Princess - All Inclusive
Address: Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico, Prolongacion 5 Avenida Manzana 20 Lote 006, Quintana Roo, 77710, Mexico
Rating: 8.5

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (506)

Grand Riviera Princess - All Inclusive

Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico –

Traveler photo of Playa del Carmen by Juliette

United States of America · July 4, 2016

Lock in a great price for Grand Riviera Princess - All Inclusive – rated 8.5 by recent guests!

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Staff was friendly and accommodating. The grounds were beautiful. Loved the spa and the nightly entertainment. Enjoyed the meals at the Italian and French restaurants. Because we were celebrating out anniversary , a couple of nights we had a little extra treat in waiting for us in our room. I was impressed at how they try to keep a eco balance so it was fun watching the various cats and other animals and birds at the property. Although I don't personally have young children I was impressed by the fact that they property has a kid/family zone, which they didn't on my last visit about 5 years ago. So it is more kid friendly but the Platinum area is further down from there (yeah). I've actually stayed at both properties now. So it gave me a chance to do a comparison but I will keep my preference to myself.

Riviera, United States of America

Alll the activity on the resort and it be inclusive

Lashaun, United States of America

We decided to upgrade to the Villas. Totally worth it. There is a concierge just for the Villas- Molly. She was amazing and helped us book all our reservations for the hotel. There was a waitress- Margarita, who never let our drinks run out - and even came around with a cart with sandwiches and nachos at noon!! We had our own bar at the villa pool- "bar Villas" and Hector and Pedro were so great!!! The staff was fantastic - I would love to go back!

Abby, United States of America

Pretty nice hotel, great beach, great service, excellent pools, nice rooms. Hotel is gigantic.

Ellery, United States of America

Lots of different pools and areas to choose from for a relaxation

Lewis, United Kingdom

Coffee was great. Because I'm a little bit picky not enough food choices for me.

Frances, United States of America

The staff was so friendly and welcoming. The drinks are extra good. I advise to get a platinum suite!

Samantha, United States of America

The dr at the resort was very kind, but once I got to the hospital in Mexico it was awful.

Megan, United States of America

The staff and service were great. Privacy was also very good in the villa sections.

Eduardo, United States of America

Beautiful room in amazing resort with all the facilities you require at your fingertips. We started off our honeymoon here, relaxing by the pool bar with live entertainment, dancing at the foam party on the beach, dining at all the restaurants, treating ourselves at the ice-cream parlour and more. This is my second time at this resort and I'd definitely recommend a stay here.

Fiorella, Australia

Experience World-class Service at Grand Riviera Princess - All Inclusive

One of our top picks in Playa del Carmen.

This property is a 12-minute walk from the beach. Located on the beautiful Riviera Maya, this 5-star resort is 5.6 miles from downtown Playa del Carmen. The beachfront resort features 12 swimming pools some with internal hot tubs and spacious suites with a private balcony.

Guests of the Grand Riviera Princess-All Inclusive can relax at Spa Princess, offering body and hair treatments. Active guests will enjoy the state-of-the-art fitness center and 6 tennis courts and 2 paddle courts.

With 2 international Main Buffets and 7 a la carte restaurant on-site, guests of Grand Riviera Princess can enjoy a variety of cuisine, from Swiss specialties at La Fondue to Asian dishes at Miso. The 9 bars, including Tequila poolside bar, offers cocktails and beer throughout the property. A 24 hours Sport Bar is also included.

A flat-screen satellite TV and a fully-stocked minibar are standard in every modern suite at Grand Riviera. All suites include a sofa bed and marble bathroom. Many suites include a spa bath.

El Cameleon Golf Club is 2.5 miles from the resort. Cancun International Airport is a 45-minute drive away.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

We speak your language!

Grand Riviera Princess - All Inclusive has been welcoming Booking.com guests since Jun 15, 2010
Hotel Chain : Princess

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Most Popular Facilities

Free WiFi

Free Parking

Family Rooms

Restaurant

Fitness Center

Spa

Good for couples – they rated the facilities 8.7 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“great pool area”
78 related reviews

“excellent quality of food”
46 related reviews

“wonderful staff”
37 related reviews

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Tennis Court

Fitness Center

Game Room

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Rooms

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Children

Fits	Room Type
	Family Club - Pool Access 1 king bed and 1 bunk bed or 2 full beds and 1 bunk bed	Show prices
댴 Private bathroom Room Size: 592 ft² This family room features a balcony, tile/marble floor and iPod dock. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Spa tub, Ironing facilities, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor, iPod dock, Coffee machine Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Junior Suite with Pool Access 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 592 ft² This suite has either a king bed or 2 double beds and vs direct access to the pool area. Please note that this room type only accepts children over 13 years old. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Deluxe Junior Suite with Hot Tub (2 Adults + 2 Children) 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 592 ft² This suite has a balcony, air-conditioning, and tile/marble flooring. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Deluxe Junior Suite (2 Adults + 2 Children) 2 king beds	Show prices
댴 Private bathroom Room Size: 592 ft² This suite has a balcony, air-conditioning, and tile/marble flooring. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Ironing facilities, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Family Club Room 1 king bed and 1 bunk bed or 2 full beds and 1 bunk bed	Show prices
댴 Private bathroom Room Size: 592 ft² This family room features a balcony, tile/marble floor and minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Spa tub, Ironing facilities, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor, iPod dock, Coffee machine Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Room Selected at Check In 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 592 ft² Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival. Room Facilities: Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Balcony, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Deluxe Junior Suite (2 Adults + 1 Child) 1 king bed	Show prices
댴 Private bathroom Room Size: 592 ft² This suite has a balcony, spa bath and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Junior Suite 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 506 ft² Please note, up to 2 children are allowed to occupy this room with parents. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Junior Suite with Hot Tub 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 592 ft² This suite features a spa tub. Please note up to 2 children are allowed to stay in this room with parents. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Flat-screen TV, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Platinum Suite 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 657 ft² Spacious suite features: - spa bathtub - Platinum Lounge access, offering private pool with butler service - 1 specially arranged dinner with live music - discounts on spa treatments and at local golf courses. Please note that 1 child can be accommodated in the Platinum Suite with parents. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Slippers, Satellite channels, Flat-screen TV, Tile/Marble floor, Executive Lounge Access Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Laguna Villa Suite 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 700 ft² Features: - spa bathtub - 1 Spa package per guest - Platinum Lounge access, offering a private pool and butler service. Please note, children cannot be accommodated in the Laguna Villa Suite. Room Facilities: Tea/Coffee maker, Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Iron, Balcony, Spa tub, Radio, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Satellite channels, Cable channels, Flat-screen TV, Tile/Marble floor, Executive Lounge Access Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

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505 independent reviews

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One of our top picks in Playa del Carmen

Area Info –

Closest Landmarks

Church of Guadalupe 2.6 miles
Kool Beach Club 3.5 miles
Plaza Quinta Alegria 3.9 miles
ADO International Bus Station 4.3 miles
Disabled-friendly beach 4.4 miles
Playa del Carmen Maritime Terminal 4.4 miles
Rio Secreto 9.1 miles

Closest Airports

Cozumel Airport 13 miles
Cancun Airport 27.4 miles

What Travelers Love About This Location

“Clean and comfort, beach activity”

senghee

United States of America

“Lots of different pools and areas to choose from for a relaxation”

Lewis

United Kingdom

“The staff was so friendly and welcoming. The drinks are extra good. I advise to get a platinum suite!”

Samantha

United States of America

Are you missing any information about this area? Yes / No

Brilliant!

12 Restaurants On Site

Buffet Restaurant Green

Menu: Buffet

Food: International

Open for: Breakfast, Lunch, Dinner
Buffet Restaurant Orange

Menu: Buffet

Food: International

Open for: Breakfast, Lunch, Dinner
Grill Restaurant La Vaqueria

Menu: À la carte

Food: Grill/BBQ

Open for: Dinner

Italian Restaurant Mama Mia

Menu: À la carte

Food: Italian

Open for: Dinner
Snack Sunset Restaurant

Menu: Buffet

Food: International

Open for: Breakfast, Lunch
Snack Riviera Restaurant

Menu: Buffet

Food: International

Open for: Breakfast, Lunch

Swiss Thematic Restaurant La Fondue

Menu: À la carte

Food: European

Open for: Dinner
Asiatic Restaurant Miso

Menu: À la carte

Food: Asian

Open for: Dinner
Seafood Restaurant Las Olas

Menu: À la carte

Food: Seafood

Open for: Dinner

International Gourmet Restaurant Le Fleur

Menu: À la carte

Food: International

Open for: Dinner
Chill Out Restaurant

Menu: À la carte

Open for: Dinner
Mexican Restaurant La Hacienda

Menu: À la carte

Food: Mexican

Open for: Dinner

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Up to two children from 3 to 12 year are charged 25 % of the room stay per night when using existing beds.

There is no capacity for extra beds in the room.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

The Royal Playa del Carmen-All Inclusive - Adults Only has a location score of 9.5

See the best hotels in Playa del Carmen, based on 42,625 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note there is a Municipality Tax for $20 mxn per room per night, for all the bookings with check in date starting in September, this Tax will be paid directly at the property at the check in.

See all guest reviews for Grand Riviera Princess - All Inclusive

Newest Reviews for Grand Riviera Princess - All Inclusive

August 22, 2017

Nefertiti
United States of America
6.7

Pleasant
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 3 nights
눉I thought it could use major pool repair as tiles were missing in every pool, paint was chipped and the back walls of the swim up bars appeared unclean The fauna (a a cross between a raccoon and a cat) are a matter of personal preference. They were friendly and clearly not dangerous. Many travelers seemed to love them. I hated them, found them slightly scary as well as unclean as they got into trash cans, etc. Also their were far too many of them. At any given time you could see a lawn full of them in the day and a bunch of eyes in the bushes at night. I feel that they need to seriously reduce their population.
눇The property was gorgeous
August 16, 2017

Anonymous
Switzerland
8.8

Excellent
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 18 nights
- • Submitted from a mobile device
눉Spa way too expensive
눇Wild mangrove within the resort; Dessert buffet 😉 Well equipped gym.
August 15, 2017

Roberto
United States of America
9.6

“Espectacular”
- • Leisure trip
- • Group of friends
- • 3 rooms
- • Stayed 5 nights
- • Submitted from a mobile device
눉Check in lento
August 7, 2017

Senghee
United States of America
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 5 nights
- • Submitted from a mobile device
눉La carte restaurant
눇Clean and comfort, beach activity
August 3, 2017

Mina
United States of America
2.9

“WOULD NEVER GO BACK!!!”
- • Leisure trip
- • Couple
- • Deluxe Junior Suite with Hot Tub
- • Stayed 4 nights
- • Submitted from a mobile device
눉The food was bad. Seemed cheap and all frozen processed food. When you go to a beautiful country like Mexico, you want to feel the culture and feel like you are there!or even an option! The pools and pool bars were poorly maintained and felt dirty. When approched management to discuss how uncomfortable we were; management was very nasty ! All staff made me feel like they constantly looking for a tip.
눇Nothing
July 28, 2017

Riviera
United States of America
8.8

“Nice Time in Paradise”
- • Leisure trip
- • Couple
- • Platinum Suite
- • Stayed 4 nights
눉There could be more shopping choices on the property for those who don't wish to venture to 5th Avenue. We went on an excursion and I didn't like that we had to be dropped off at the gate and wait for someone to come get us in one of the golf carts. I was tired and hot and it took 4ever. Finally security came by and my husband asked if they would please take us to the lobby area. Also when we booked this resort through Booking.com, the description includes ocean view rooms. We requested king, ocean view. When we arrived in our room, a repairman was there working on the air conditioning and once he left when we went out on the balcony there was no we only had a garden view. We went to the check in and we were told that the resort does not have ocean view rooms. We explained that it was in the advertisement and that on out last trip our daughter's room did have such a view and that we were disappointed as this was an anniversary trip and we were hoping to re-live our last experience at the Princess resort. They went on to tell us that they trees had grown over the years and therefore now blocked the views. It was not a good start to our trip. After some time and discussion with a manager, they found another room for us and it had a partial view of the ocean which did please me and I could hear the waves and not the noise from the pool area.
눇Staff was friendly and accommodating. The grounds were beautiful. Loved the spa and the nightly entertainment. Enjoyed the meals at the Italian and French restaurants. Because we were celebrating out anniversary , a couple of nights we had a little extra treat in waiting for us in our room. I was impressed at how they try to keep a eco balance so it was fun watching the various cats and other animals and birds at the property. Although I don't personally have young children I was impressed by the fact that they property has a kid/family zone, which they didn't on my last visit about 5 years ago. So it is more kid friendly but the Platinum area is further down from there (yeah). I've actually stayed at both properties now. So it gave me a chance to do a comparison but I will keep my preference to myself.
July 24, 2017

Lashaun
United States of America
10

Exceptional
- • Couple
- • Deluxe Junior Suite with Hot Tub
- • Stayed 5 nights
- • Submitted from a mobile device
눉Selection of food better redecoration for dinner more trolley
눇Alll the activity on the resort and it be inclusive
July 23, 2017

Andrew
United States of America
5.0

“I travel the world, no place worse! ”
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 5 nights
- • Submitted from a mobile device
눉Don't even know where to begin. It was by far the worst property, I have ever stayed at, and I travel all over the world for a living. Check in took 3 hours. Room smelled stale and musty. Power repeatedly went out. Food...I Am not Muslim or Jewish, but I do not eat pork. How can a resort of this magnitude, not have any breakfast meat option, other than pork? There were literally 10 meat options and all were pork. All of the condiments were cut in half with water. It was so bad, that with the heat, the water would separate from whatever condiment, and you would have to stir it, and then it would pour onto your plate or food, like a beverage. Stayed 5 nights, threw away uncooked chicken 4 times.
July 22, 2017

Anonymous
United States of America
8.3

Very Good
- • Leisure trip
- • Couple
- • Deluxe Junior Suite with Hot Tub
- • Stayed 5 nights
- • Submitted from a mobile device
눉Eggs were very under cooked.
July 18, 2017

Sonia
United States of America
3.3

“Great beach but awful service ( security, front desk, housekeeper)”
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 8 nights
- • Submitted from a mobile device
눉The housekeeping service, the food was ok, everything is double or triple the price on what they sell you, THE BEDS they are hard as a rock, to go in and out of the resort they have to see your wrist bands and all of the passengers that are traveling with you on the same car, if anyone is dropping you off at the resort they won't let you in you have to be dropped off at the gate area and WALK to your room, they call you to see if you let someone in to your room then tell you they are going to charge you bc they spend more 15 minutes to get out the property or room! Which wasn't true and it takes you at least 15 minutes to get to your room.!! They were being over reacting with us at least.
눇The pools and the beach!
July 17, 2017

Abby
United States of America
9.2

“Loved the Villas!”
- • Leisure trip
- • Couple
- • Platinum Suite
- • Stayed 5 nights
- • Submitted from a mobile device
눉Buffet was just okay- all the restaurants were good though.
눇We decided to upgrade to the Villas. Totally worth it. There is a concierge just for the Villas- Molly. She was amazing and helped us book all our reservations for the hotel. There was a waitress- Margarita, who never let our drinks run out - and even came around with a cart with sandwiches and nachos at noon!! We had our own bar at the villa pool- "bar Villas" and Hector and Pedro were so great!!! The staff was fantastic - I would love to go back!
July 17, 2017

Ellery
United States of America
9.6

“Two years in a row”
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 7 nights
- • Submitted from a mobile device
눉Food quality could be better
눇Pretty nice hotel, great beach, great service, excellent pools, nice rooms. Hotel is gigantic.
July 17, 2017

Lewis
United Kingdom
9.6

Exceptional
- • Group of friends
- • Deluxe Junior Suite with Hot Tub
- • Stayed 2 nights
- • Submitted from a mobile device
눉No slippers or dressing gown in a 5 star
눇Lots of different pools and areas to choose from for a relaxation
July 15, 2017

Ab
United Kingdom
5.8

“Restaurants disappointed.”
- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite with Hot Tub
- • Stayed 5 nights
눉Restaurants are rather poor. Definitely one of the weakest points. Need to book the (all-inclusive) restaurants many days in advance! When we finally were in the restaurants they were almost empty. The hotel is clearly trying to avoid people coming to the restaurants and rather go to the buffet restaurant (no booking required). But both types of restaurants were extremely disappointing. Staff leaves room doors open when cleaning which results in many new mosquitoes entering the room every single day.
July 12, 2017

Anonymous
United Kingdom
10

“Paradise”
- • Leisure trip
- • Couple
- • Deluxe Junior Suite with Hot Tub
- • Stayed 7 nights
- • Submitted from a mobile device
눇Everything was perfect! Staff were very friendly and accomdating.

Grand Riviera Princess - All Inclusive

Experience World-class Service at Grand Riviera Princess - All Inclusive

Most Popular Facilities

Guests Love...

Lock in a great price for your upcoming stay

Availability

6 Reasons to Choose Grand Riviera Princess - All Inclusive

See availability Area Info – Great location - show map

Closest Landmarks

Closest Airports

What Travelers Love About This Location

Buffet Restaurant Green

Buffet Restaurant Orange

Grill Restaurant La Vaqueria

Italian Restaurant Mama Mia

Snack Sunset Restaurant

Snack Riviera Restaurant

Swiss Thematic Restaurant La Fondue

Asiatic Restaurant Miso

Seafood Restaurant Las Olas

International Gourmet Restaurant Le Fleur

Chill Out Restaurant

Mexican Restaurant La Hacienda

See availability Resort Facilities at Grand Riviera Princess - All Inclusive Great facilities! Review score, 8.5

Most Popular Facilities

Outdoors

Health & Wellness Facilities

Pets

Activities

Food & Drink

Internet

Parking

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Mina

Riviera

Lashaun

Andrew

Anonymous

Sonia

Abby

Ellery

Lewis

Ab

Anonymous

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Resort Facilities at Grand Riviera Princess - All Inclusive Great facilities! Review score, 8.5

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