Stay in the heart of Playa del Carmen Excellent location – show map

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Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities.

The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby.

The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Hacienda Real del Caribe Hotel has been welcoming Booking.com guests since Sep 9, 2009

Property Highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.3


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beaches
  • Playa del Carmen Beach

    7.5 Good beach
    800 feet from property
  • Playacar Beach

    8.0 Very good beach
    2,500 feet from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • What floor is it? Que piso es?
    Hola The hotel has 3 floors it could be in one of these, subject avalibility
    Answered on April 12, 2020
  • Do you have parking.
    Hola, yes we do have free parking subject availability,
    Answered on April 12, 2020
  • Hola, Just confirming you can hold my luggage for a couple of hours, after I check out?
    Hola, thank you for contacting us, yes of course, on check out day we can hold your bags
    Answered on September 1, 2022
  • Is COVID testing provided? If not is there a place near by to get tested before departure
    Hola yes of course, near by
    Answered on June 3, 2021
  • Do you have wheelchair accessible rooms with a shower?
    hola, thank you for contacting us, yes we have, you have to request because is subject availability
    Answered on April 12, 2020
  • Still looking?
Hotel area info *
Amenities of Hacienda Real del Caribe Hotel
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Alarm clock
View
  • Pool view
  • View
Outdoors
  • Patio
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Refrigerator
Activities
  • Bicycle rental Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Internet
WiFi is available in public areas and is free of charge.
Parking
No parking available.
Services
  • Shuttle service Additional charge
  • Concierge
  • Baggage storage
  • Wake-up service
  • Tour desk
  • Babysitting/Child services Additional charge
  • Airport shuttle Additional charge
  • 24-hour front desk
  • Room service
Safety & security
  • Fire extinguishers
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Elevator
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
    Free! All pools are free of charge
Languages Spoken
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules

Hacienda Real del Caribe Hotel takes special requests – add in the next step!

Check-in

4:00 PM - 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Hacienda Real del Caribe Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Hacienda Real del Caribe Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hacienda Real del Caribe Hotel

  • The prices at Hacienda Real del Caribe Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The nearest beach is 800 feet from Hacienda Real del Caribe Hotel.

  • Room options at Hacienda Real del Caribe Hotel include:

    • Double
    • Family

  • Hacienda Real del Caribe Hotel is 650 feet from the center of Playa del Carmen.

  • Hacienda Real del Caribe Hotel offers the following activities/services (charges may apply):

    • Swimming pool
    • Bicycle rental

  • Check-in at Hacienda Real del Caribe Hotel is from 4:00 PM, and check-out is until 12:00 PM.