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This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoiled beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries. The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges. Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. Bicycles can be hired, and there is also a diving school. Activities such as snorkeling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS: • Attraction 1: 9 slides of different sizes for children and teenagers • Attraction 2: 8 slides of different sizes for children • Attractions 3: 6 high-speed slides for teenagers and adults

Couples in particular like the location – they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

Located in the top-rated area in Puerto Aventuras

Breakfast Info

Continental, American, Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Spa


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
Bedroom 1:
2 king beds
Bedroom 2:
2 full beds
1 king bed
3 full beds
1 king bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
7.7
Facilities
7.7
Cleanliness
7.8
Comfort
8.0
Value for money
7.0
Location
7.8
Free Wifi
7.5
Low score for Puerto Aventuras
Select topics to read reviews:

Area info

Restaurants
5 Restaurants On Site

  • Restaurante #1
    • Cuisine
      International
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Traditional
  • ZEN
    • Cuisine
      Japanese • Sushi • Thai
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Ipanema
    • Cuisine
      Brazilian
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • Caffeto
    • Cuisine
      American
    • Open for
      Breakfast • Brunch • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Resort facilities at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

Most popular amenities
  • 2 swimming pools
  • Free Wifi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Bar
  • Private beach area
Outdoors
  • Beachfront
  • Private beach area
  • Terrace
  • Garden
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Beach
  • Water park
  • Evening entertainment
  • Nightclub/DJ
  • Entertainment staff
  • Snorkeling
  • Canoeing
  • Karaoke
  • Hot tub
  • Tennis court
Food & Drink
  • Snack bar
  • Bar
  • Restaurant
Internet
Wifi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Safe
General
  • Pet bowls
  • Convenience store on site
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Chapel/Shrine
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Pool with view
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Pool with view
  • Waterslide
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive takes special requests – add in the next step!

Check-in
From 15:00
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only pets of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - Hacienda All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

  • Guests staying at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet

  • The nearest beach is 1,650 feet from Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive on this page.

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Snorkeling
    • Tennis court
    • Canoeing
    • Karaoke
    • Evening entertainment
    • Beachfront
    • Water park
    • Bicycle rental
    • Locker rooms
    • Nightclub/DJ
    • Spa/Wellness packages
    • Fitness classes
    • Beauty services
    • Entertainment staff
    • Facial treatments
    • Yoga classes
    • Waxing services
    • Fitness
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Light therapy
    • Spa facilities
    • Swimming pool
    • Private beach area
    • Spa lounge/Relaxation area

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is 0.8 miles from the center of Puerto Aventuras. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is popular with guests booking family stays.

  • The prices at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive include:

    • Double
    • Triple
    • Suite

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has 5 restaurants:

    • Ipanema
    • ZEN
    • Caffeto
    • Frida
    • Restaurante #1