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About this property

This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoiled beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - All Inclusive all have a double spa bath. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries. The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges. Hard Rock Hotel Riviera Maya - All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. Bicycles can be hired, and there is also a diving school. Activities such as snorkeling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS: • Attraction 1: 9 slides of different sizes for children and teenagers • Attraction 2: 8 slides of different sizes for children • Attractions 3: 6 high-speed slides for teenagers and adults

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

    • Located in the top-rated area in Puerto Aventuras, this property has an excellent location score of 8.1!

    • Breakfast Info

    • Continental, American, Buffet

    • Free Private Parking Available On Site

    • Activities:

    • Tennis court

    • Fitness center

    • Spa


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
1 king bed
3 full beds
1 king bed
Bedroom 1
1 king bed
Bedroom 2
2 full beds
1 king bed
2 full beds
2 full beds
Bedroom 1
2 king beds
Bedroom 2
2 full beds
1 king bed
2 full beds
1 king bed
1 king bed
2 king beds
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
2 full beds
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Cassandra
    United States United States
    My family and I had a great time at the resort. The staff was very friendly, and all the restaurants were excellent. I really enjoyed Toro the most. Now, you no longer have to make reservations, but there can be a long wait. We waited for 1 hour...
  • Francisco
    Mexico Mexico
    A hidden jem: the french restaurant. Umo also great; avoid Zen. The staff is wonderful. I find the "Heaven" section far more interesting than the "Hacienda" section where I stayed. Definitely will get back to the hotel.
  • Wendy
    Switzerland Switzerland
    amazing location. Fantastic hotel. Friendly staff!
  • Fabiola
    United States United States
    we loved the staff. they we so nice and friendly… easy to talk to to.
  • Erwin
    Canada Canada
    The more I like about everything was the friendly people always ready to help. That was very important
  • Erwin
    Canada Canada
    What amaze me the most was the people. So polite, and always ready to serve. Please a big hang for all of them.
  • Jorge
    Mexico Mexico
    El lugar bonito y tiene mucha diversión para los niños los toboganes increíbles, en el restaurante de comida asiática nos atendió Edwin en la mesa de tepanyaqui y fue increíble para las niñas la pasaron genial, gracias Edwin y a todo el personal...
  • Aline
    Brazil Brazil
    Hotel muito confortável, limpeza impecável e comida maravilhosa
  • René
    Chile Chile
    Me encantó todo, muy amable el personal. Gran capacidad para resolver problemas, infraestructura. Todos los días te llaman para saludarte, si estamos bién etc.
  • Francisco
    Mexico Mexico
    Restaurantes a la carta, áreas para niños (kidzclub, parque acuático, bares cerca de cualquier zona), playa bonita, albercas también. El cuarto está bonito. Bares con diferentes opciones de bebidas (nacional e internacional)

Area info

Restaurants

5 Restaurants On Site
  • Restaurante #1
    • Cuisine
      International
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Traditional
  • ZEN
    • Cuisine
      Japanese • Sushi • Thai
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Ipanema
    • Cuisine
      Brazilian
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • Caffeto
    • Cuisine
      American
    • Open for
      Breakfast • Brunch • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free

House rules

Hard Rock Hotel Riviera Maya - All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only pets of less than 18 kg are permitted, and 2 pets maximum per room.

Reservations made through April 28, 2025, for travel until January 7th, 2026, are eligible to receive a $200 USD resort credit per night, per room. Use it on select spa, golf, and luxury services. Terms: A 35% fee applies. The credit is nonrefundable, nontransferable, and cannot be redeemed for cash. Not combinable with other discounts or credits.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In the event of an early departure, the property will charge you the full amount for your stay.

Guests under the age of 18 can only check in with a parent or official guardian.