Experience world-class service at Hilton Cancun, an All-Inclusive Resort

Set in Cancún, 19 km from Cancun Underwater Museum, Hilton Cancun, an All-Inclusive Resort offers accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre. Featuring a kids' club, this property also welcomes guests with a restaurant, a water park and a terrace. The accommodation features evening entertainment and a shared lounge. All rooms come with air conditioning, a safety deposit box and a flat-screen TV, and certain units at the resort have a balcony. The units will provide guests with a fridge. Hilton Cancun, an All-Inclusive Resort offers a children's playground. You can play table tennis at this 5-star resort. Speaking English and Spanish, staff are ready to help around the clock at the reception. Beto Avila Stadium is 26 km from the accommodation, while Cancun Government Palace is 27 km away. Cancún International Airport is 14 km from the property.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hilton Hotels & Resorts
Hotel chain/brand
Hilton Hotels & Resorts

Property highlights

Breakfast info

Vegetarian, Vegan, Gluten-free, Buffet, Breakfast to go

Free private parking available on-site

Activities:

Fitness centre

Games room

Children's playground


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
1 large double bed
Bedroom 3
1 large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
2 large double beds
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews
Review score
Guest review summary
This is an automated summary based on 38 reviews from the past 12 months.
Guests had mixed feelings about the staff at the accommodation, with some praising their helpfulness while others noted unfriendly interactions. The <b>swimming pool</b> was appreciated for its design but often crowded. Restaurants received mixed reviews, with some enjoying the food and others finding it lacking. <b>Room cleanliness</b> was generally good, though some guests reported issues. The <b>location</b> was seen as both a positive and a drawback, being peaceful yet distant from attractions.
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Categories:

Staff
8.3
Facilities
8.8
Cleanliness
9.0
Comfort
8.8
Value for money
8.0
Location
7.8
Free WiFi
9.1
High score for Cancún
Select topics to read reviews:

Guests who stayed here loved

  • Ayotade
    Canada Canada
    Overall the staff were hands on, helpful etc. special recognition to Raymundo, dude was excellent and helpful and made our overall stay easier. Great staff he is.
  • Edward
    United States United States
    The food was one of the best things about the resort. The staff was very helpful and welcoming. Availability for drinks was excellent.
  • Patrick
    United Kingdom United Kingdom
    The hotel lived up to our expectations. There was a large variety of different eateries which you could book on line if need be. It was also nice to eat the array of food cooked by the pool side.
  • Sara
    Canada Canada
    Great food and drink selection. Friendly staff. Gym was great and trainer was great in the gym classes
  • N
    Niousha
    Canada Canada
    Beautiful design and luxurious amenities Overall good quality food Amazing rooms and wifi
  • Fran
    Ireland Ireland
    The location and beach were lovely. The kids club was excellent and the staff in general lovely. The Mexican restaurant was probably the lowest in terms of service and quality of food, a brief description of the mexican food would be valuable....
  • Claudia
    Colombia Colombia
    El hotel es impecable en todas sus instalaciones, la comida es muy rica, variada, probamos diferentes platos y tragos y todo nos hizo bien, esperábamos un poco más del restaurante mexicano en cuanto a variedad. Volvería sin pensarlo!!!! Debería...
  • Lisa
    Germany Germany
    Das Resort lässt keine Wünsche offen. Wir hatten wundervolle Tage im Resort. Trotz Regen gab es sehr viele Angebote für Kinder und zum Zeitvertreib. Die Reataurants sind super und das Essen wirklich sehr lecker und abwechslungsreich.
  • Gerardo
    Mexico Mexico
    El cuarto muy amplio y completo, las instalaciones muy bonitas y la comida del buffet muy buena
  • Navalaxsan
    France France
    Le service du Hilton était excellent, tout ce qu'on peut rêver d'un all inclusive. Les différents restaurants ainsi que les activités proposées par l'hôtel étaient top. Nous étions ravis, toutes nos demandes particulières ont été respectées à la...

Property surroundings

Restaurants
3 restaurants on site

  • La Luce
    • Cuisine
      Italian
  • Maxal
    • Cuisine
      Mexican
  • Auma
    • Cuisine
      Grill/BBQ

Resort facilities of Hilton Cancun, an All-Inclusive Resort
Great facilities! Review score, 8.8

Most popular facilities

  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Family rooms
  • 3 restaurants
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Free toiletries
  • Hairdryer

Bedroom

  • Alarm clock

Outdoors

  • Outdoor furniture
  • Beachfront
  • Terrace
  • Garden

Kitchen

  • Refrigerator

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Cooking class
  • Themed dinner nights
  • Bike tours
  • Movie nights
  • Beach
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
    Additional charge
  • Table tennis
  • Children's playground
  • Games room

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Video
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Concierge service
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
  • Laundry

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Wheelchair accessible

3 swimming pools

Pool 1 - outdoorFree!

  • Open all year

Pool 2 - outdoorFree!

  • Open all year
  • All ages welcome
  • Infinity pool

Pool 3 - outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Water slide

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Water slide
  • Fitness centre

Languages spoken

  • English
  • Spanish

House rules
Hilton Cancun, an All-Inclusive Resort takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3+ years
Extra bed upon request
Free

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

COVID-19 testing on site with a local provider for a fee. Restrictions may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hilton Cancun, an All-Inclusive Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hilton Cancun, an All-Inclusive Resort

  • Check-in at Hilton Cancun, an All-Inclusive Resort is from 15:00, and check-out is until 12:00.

  • Guests staying at Hilton Cancun, an All-Inclusive Resort can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet
    • Breakfast to go

  • Hilton Cancun, an All-Inclusive Resort has 3 restaurants:

    • Auma
    • La Luce
    • Maxal

  • Hilton Cancun, an All-Inclusive Resort is 14.3 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Hilton Cancun, an All-Inclusive Resort is popular with guests booking family stays.

  • The prices at Hilton Cancun, an All-Inclusive Resort may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hilton Cancun, an All-Inclusive Resort offers the following activities / services (charges may apply):

    • Fitness centre
    • Children's playground
    • Games room
    • Snorkelling
    • Table tennis
    • Water park
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Aerobics
    • Cooking class
    • Swimming Pool
    • Fitness/spa locker rooms
    • Fitness
    • Bike tours
    • Live sport events (broadcast)
    • Water sport facilities on site
    • Bicycle rental
    • Live music/performance
    • Beach
    • Movie nights
    • Entertainment staff
    • Themed dinner nights

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Hilton Cancun, an All-Inclusive Resort include:

    • Triple
    • Suite
    • Quadruple